Executive Administrator

Job Description

• Oversee Elite guests stays; which includes pre-arrival, room allocation, meet and greet upon arrival, and touching base with them through their stay.
• Determine amenities for all Elite guests and coordinate directly with management team.
• Coordinate and take ownership of all corporate, ownership requests and bookings.
• Seeks out opportunities for guest-centric experiences in all outlets of the hotel.
• Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees.
• Look for new/innovative ways to provide anticipatory service.
• Coordinate among all departments for seamless execution of service
• Administrative Responsibilities include
• Manage and respond to customer comments received via the various platforms such as the electronic questionnaire system and social networks, etc.
• Facilitate recognition of employees based on guest feedback
• Coordinate and assist in the planning and execution of certain guest and employee relations events.
• Support the management of the General Manager's calendar including booking of meetings, etc.
• Perform administrative skills such as e-mailing, typing, copying, faxing, opening and sorting mail, coordinating appointments for General Manager, and answering telephones according to Fairmont standards
• Assist in reviewing guest reservations requests and correspondence via Executive Office, using property management system and revenue management principles and reports to make rate and availability decisions
• Handle complaints in the absence of the General Manager and Hotel Manager and inform them of action taken and follow up required.
• Assist with follow ups to guests on behalf of the General Manager.
• In addition, the Executive Admin provides a variety of reports and maintains multiple informational databases

Qualifications

• Excellent computer skills, including a working knowledge of MS Word, Excel, and Power Point, and hospitality systems;
• Background in food and beverage and/or rooms in a hotel environment
• We are looking for individuals who have a strong administrative background, preferably in a similar role in a luxury hotel.
• Excellent verbal and nonverbal communication skills and interpersonal skills is a must.
• Successful candidate must work well under pressure, be able to multitask and have strong detail oriented and organizational skills.
• High level of professionalism and integrity while preserving the confidentiality of the office;
• Attention to detail and ability to multitask in a dynamic and open work environment;
• Interest and ability to provide outstanding service to our internal and external customers and our suppliers, and anticipate their needs;
• High level of vocabulary in English, and be able to write in a stylish, professional manner, with excellent grammar, Bilingual in Spanish preferred;
• Previous managerial experience in a hospitality and/or customer relations or a similar role required.
• College diploma in hotel management, administration or related field.

Additional Information

All your information will be kept confidential according to EEO guidelines.