Full-Time
Operations Process Standardization Supervisor
SwiftX
51-200 employees
Express delivery service for e-commerce logistics
Compensation Overview
$60k - $90k/yr
Ontario, CA, USA
In Person
Bachelor's, Master's, PhD
 Business & Strategy (1) |
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- A minimum of 1 year of experience in express delivery, logistics, last-mile delivery, or supply chain.
- Two to three years of experience in data analysis.
- Proficiency in Excel, SQL, and Tableau or similar business intelligence tools.
- Ability to translate complex data into clear business insights and recommendations.
- Bilingual proficiency in English and Chinese (Mandarin).
- Create, document, and maintain end-to-end standard operating procedures covering pickup, delivery, proof-of-delivery quality, capacity utilization, productivity, cost controls, and ZIP code coverage.
- Act as the single source of truth for operational standards and working procedures.
- Define and standardize key quality-control checkpoints across stations, delivery service providers, customer service, and operations teams.
- Ensure standard operating procedures are practical, measurable, and aligned with business key performance indicators and service-level agreement requirements.
- Monitor core operational key performance indicators, including on-time rate, service-level agreement compliance, proof-of-delivery quality, utilization, productivity, and cost.
- Conduct root-cause analysis on performance gaps and translate findings into standard operating procedure updates or new procedures.
- Partner with Operations, Station Management, delivery service provider Management, Customer Service, and Finance to ensure standard operating procedure adoption and execution.
- Close the loop from data to standard operating procedure to execution to review, ensuring continuous improvement and accountability.
- Support daily, weekly, and monthly performance reviews and dashboards to identify process gaps.
- Lead standard operating procedure change management, including communication, rollout, and post-implementation reviews.
- A bachelor's degree or above in Statistics, Mathematics, Computer Science, Industrial Engineering, Logistics Management, or a related field.
SwiftX provides express delivery services for the U.S. e-commerce market, using a network of global logistics partners to move packages quickly, reliably, and at lower costs. How it works: e-commerce businesses pay SwiftX service fees for expedited shipping; SwiftX coordinates with its partner carriers to pick up, route, and deliver packages to customers, tightening delivery times and expanding reach through its logistics network. How it differs: instead of relying on a single carrier, SwiftX leverages a broad partner network to optimize routes, improve speed, and control costs, aiming to raise service standards in the express-delivery space. Goal: to become a leading, affordable express delivery option for American online shoppers by delivering faster, more reliable service and expanding market coverage through partnerships.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Eastvale, California
Founded
2025
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Simplify's Take
What believers are saying
- Castle Placement reported SwiftX raised venture funding from Hike Capital on July 9, 2026.
- SwiftX’s website still accepts tracking numbers and shows live shipment updates on August 2, 2026.
- AfterShip reviews in February 2026 include on-time, early, friendly, well-protected deliveries.
What critics are saying
- BBB shows a 1.14/5 rating from 14 reviews, updated February 7, 2026.
- Trustpilot reviews allege wrong-address drops, missing packages, and unreachable support.
- If delivery accuracy stays broken, merchants defect and SwiftX’s carrier network collapses.
What makes SwiftX unique
- Founded May 2025, SwiftX targets U.S. e-commerce express delivery with cross-border logistics.
- SwiftX’s driver app added rollback, address alerts, and historical delivery photos on June 21, 2026.
- LinkedIn lists 201-500 employees and a Houston, TX presence as of September 1, 2026.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Company Match