Operations Associate @ Modernize

Company Overview

At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 10 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $300 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.

We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

Job Category

Modernize seeks an Operations Associate to join our Operations and Analytics team. In this position, you will be responsible for supporting our clients’ teams as well as day-to-day business operations. You will create custom lead deliveries, do end-to-end publisher setups, execute tickets in JIRA and become an expert in all our internal systems. You will support accounts receivables efforts. You are process and data-driven with great attention to detail. Using your analytical skills, you will dig in and solve problems, and effectively communicate recommendations to stakeholders, including senior leadership. This position is based in the West Coast and required to work Pacific Time hours.

Responsibilities

Create and execute CRM integrations
Create custom lead deliveries
Set up new publishers
Set up and audit account configurations in our internal platforms
Troubleshoot issues related to client and publisher integrations
Analyze internal data to solve business problems
Work with account management team on projects and execute tasks to drive efficiencies
Strategize process improvements that support the business
Collaborate with internal teams, including account management, accounting, and operations, to ensure accurate and timely billing processes
Investigate and resolve billing discrepancies and disputes in a timely manner

Requirements

1-2 yrs of experience working as a Business Operations Associate
Excellent written and verbal communication skills
Strong analytical and problem-solving skills
Technical proficiencies
Provide end user support / resolution
Able to be agile and adapt to evolving needs of the business
Ability to produce deliverables to stakeholders that are valuable
Aptitude to learn new technologies, systems and software
Organized and detail-oriented, able to meet deadlines
Self-Motivated, grasps new concepts easily
Confident when challenging others directly
Proficient in Excel
Salesforce experience required
Atlassian software experience a plus
Experience with Billing and Accounts Receivables a plus
SQL knowledge a plus
Tableau knowledge a plus

The expected salary range for this position is $50,000 USD to $70,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant’s geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits.

#LI-REMOTE

Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

Please see QuinStreet’s Employee Privacy Notice here.