Enterprise Technical Architect
Cloud
Posted on 3/13/2023
INACTIVE
Software tools for development & project management
Company Overview
Atlassian's mission is to help unleash the potential of every team. The company operates software tools – JIRA, BitBucket, Trello, and more – for team and project management.
Company Stage
Series A
Total Funding
$220.1M
Founded
2002
Headquarters
Sydney, Australia
Growth & Insights
Headcount
6 month growth
↑ 10%1 year growth
↑ 19%2 year growth
↑ 147%Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
- 8+ years of experience within SaaS companies
- 2+ years of Enterprise customer-facing roles
- Demonstrated expertise in SaaS and Atlassian Cloud
- Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence, Crowd, etc
- Background in SaaS based-architectures, integration methods, and security considerations
- Experience with Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
- Experience supporting the entire lifecycle of the Atlassian Ecosystem. You are comfortable researching, installing, supporting, and scaling Atlassian products and related apps
- Technical product demonstration, documentation, and presentation experience
- Comfort speaking to and influencing a customer's technical teams
- Experience helping an organization adopt an Atlassian product or similar product
- Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
- Experience working with large customers in a consulting or technical expert capacity
Responsibilities
- Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
- Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
- Understand technical requirements, guide implementation of solutions, and ensure successful product adoption
- Create solution content to support customer goals and outcomes
- Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
- Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams in their specific solution area(s)
- Collaborate with Atlassian Strategic Engagement Managers, Enterprise Solutions Strategists, and other internal and external Partner teams to support the client, identify and promote expansion opportunities, and drive success
- Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events