Enterprise Technical Architect
Cloud
Posted on 3/13/2023
INACTIVE
Atlassian

10,001+ employees

Software tools for development & project management
Company Overview
Atlassian's mission is to help unleash the potential of every team. The company operates software tools – JIRA, BitBucket, Trello, and more – for team and project management.

Company Stage

Series A

Total Funding

$220.1M

Founded

2002

Headquarters

Sydney, Australia

Growth & Insights
Headcount

6 month growth

10%

1 year growth

19%

2 year growth

147%
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • 8+ years of experience within SaaS companies
  • 2+ years of Enterprise customer-facing roles
  • Demonstrated expertise in SaaS and Atlassian Cloud
  • Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence, Crowd, etc
  • Background in SaaS based-architectures, integration methods, and security considerations
  • Experience with Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
  • Experience supporting the entire lifecycle of the Atlassian Ecosystem. You are comfortable researching, installing, supporting, and scaling Atlassian products and related apps
  • Technical product demonstration, documentation, and presentation experience
  • Comfort speaking to and influencing a customer's technical teams
  • Experience helping an organization adopt an Atlassian product or similar product
  • Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
  • Experience working with large customers in a consulting or technical expert capacity
Responsibilities
  • Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
  • Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
  • Understand technical requirements, guide implementation of solutions, and ensure successful product adoption
  • Create solution content to support customer goals and outcomes
  • Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
  • Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams in their specific solution area(s)
  • Collaborate with Atlassian Strategic Engagement Managers, Enterprise Solutions Strategists, and other internal and external Partner teams to support the client, identify and promote expansion opportunities, and drive success
  • Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events