Facebook pixel

Technical Account Manager
Tam
Confirmed live in the last 24 hours
Locations
Washington, DC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Salesforce
Requirements
  • 8-10 years of experience in emergency or risk management in a field facing technical capacity
  • 3+ years in on-site customer-facing support or consulting role (professional services, account management, project management, customer service, etc.)
  • Strong project management skills
  • Strong technical/software skills
  • Ability to handle & support conflicting priorities
  • Working knowledge of Internet-hosted applications, highly available architectures, computer security, telephony, and networking
  • Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems
  • Previous consulting experience with emergency preparedness or business continuity best practices to state/local government or corporations a plus
  • Excellent verbal, written, and interpersonal communication skills
  • Strong critical thinking, analytic, and problem-solving abilities
  • Ability to facilitate and lead cross-functional teams
  • High energy level and a “can do” attitude
  • Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce.com, and web-based applications
  • Ability to travel locally and support the customer onsite at their various sites
  • Understand Business Continuity or Emergency Management practices
  • Bachelor's in business, Computer Science, or related a plus
Responsibilities
  • Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution
  • Establish a formal governance model with the client. Conduct periodic stakeholder meetings and quarterly business reviews; maintain an accurate record of discussion and action items and provide monthly account reporting to internal stakeholders
  • Develop a continuous product education and awareness program and deliver training sessions as required
  • Set and track customer satisfaction KPIs. Develop and manage action plans to continuously improve these metrics
  • Troubleshoot customer concerns and work with the management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
  • Provide Critical Event Management support through reports, tabletop exercises and drills, and industry best practices
  • Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management, and Engineering
  • Travel to customer locations as needed monthly/quarterly
Desired Qualifications
  • Must possess a proven understanding of global corporate account business needs and experience in Financial Services is a plus
Everbridge

1,001-5,000 employees

Public warning platform
Company mission
Everbridge's mission is to keep people safe and businesses running. The company builds infrastructure to move resources after natural disasters.
Benefits
  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance
  • PTO/Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave
  • 401K / Retirement Plan
  • Performance Bonus
  • Employee Stock Purchase Plan
  • Free Food
  • Work From Home Policy
  • Company Social Outings
  • Unique Office Space
Company Values
  • Obsessed with Customer Service
  • Fueled with Passion
  • Guided with Integrity
  • A Team of Leaders