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Technical Account Manager
Confirmed live in the last 24 hours
Washington, DC, USA
Experience Level
Desired Skills
Customer Service
  • 8-10 years of experience in emergency or risk management in a field facing technical capacity
  • 3+ years in on-site customer-facing support or consulting role (professional services, account management, project management, customer service, etc.)
  • Strong project management skills
  • Strong technical/software skills
  • Ability to handle & support conflicting priorities
  • Working knowledge of Internet-hosted applications, highly available architectures, computer security, telephony, and networking
  • Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems
  • Previous consulting experience with emergency preparedness or business continuity best practices to state/local government or corporations a plus
  • Excellent verbal, written, and interpersonal communication skills
  • Strong critical thinking, analytic, and problem-solving abilities
  • Ability to facilitate and lead cross-functional teams
  • High energy level and a “can do” attitude
  • Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce.com, and web-based applications
  • Ability to travel locally and support the customer onsite at their various sites
  • Understand Business Continuity or Emergency Management practices
  • Bachelor's in business, Computer Science, or related a plus
  • Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution
  • Establish a formal governance model with the client. Conduct periodic stakeholder meetings and quarterly business reviews; maintain an accurate record of discussion and action items and provide monthly account reporting to internal stakeholders
  • Develop a continuous product education and awareness program and deliver training sessions as required
  • Set and track customer satisfaction KPIs. Develop and manage action plans to continuously improve these metrics
  • Troubleshoot customer concerns and work with the management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
  • Provide Critical Event Management support through reports, tabletop exercises and drills, and industry best practices
  • Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management, and Engineering
  • Travel to customer locations as needed monthly/quarterly
Desired Qualifications
  • Must possess a proven understanding of global corporate account business needs and experience in Financial Services is a plus

1,001-5,000 employees

Public warning platform
Company mission
Everbridge's mission is to keep people safe and businesses running. The company builds infrastructure to move resources after natural disasters.
  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance
  • PTO/Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave
  • 401K / Retirement Plan
  • Performance Bonus
  • Employee Stock Purchase Plan
  • Free Food
  • Work From Home Policy
  • Company Social Outings
  • Unique Office Space
Company Values
  • Obsessed with Customer Service
  • Fueled with Passion
  • Guided with Integrity
  • A Team of Leaders