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Associate Customer Success Manager
Posted on 10/17/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
Salesforce
Requirements
  • 1+ years of experience in a customer success or consulting role, or 2+ years in a inside sale or business development role
  • You are data-driven, well-organized, and have a bias toward action: you rely on metrics and KPIs to plan your weekly schedule
  • You are a self-starter who thrives in a fast-paced start-up environment: you are always willing to take on new projects and do whatever it takes to make your customers happy and your company successful
  • You are a great communicator with the ability to influence and drive action across
  • Outstanding written and verbal communication/presentation skills to lead onsite or remote strategic business reviews
  • Thrives by having regular interactions with customers and is proactive in their outreach
  • Strong listening skills with the demonstrated ability to ask effective questions
  • Well-organized self-starter with an excellent work ethic, attention to detail, and a desire to learn
  • Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce)
  • Able to thrive and be successful in a remote-first culture
Responsibilities
  • Be accountable for the success of the customer journey for your portfolio accounts as measured by both the health score and gross revenue retention and expansion for each account
  • Be responsible for directing the execution of the Outcome Delivery and Customer Management processes for your portfolio
  • Coordinate the transition of your accounts at the point of acquisition as well as when new products are purchased via expansion motions
  • Work closely with the Customer Success Architecture, Enterprise Account Management, Renewals, Solution Engineering, Professional Services and Support teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers
  • Bring the voice of the customer to HashiCorp as you partner with engineering, marketing, and product to deliver best-in-class customer experience for your portfolio
  • Measure, report and analyze account health, playbook progress, account sentiment in order to optimize the customer journey continuously through innovative practices focused on driving adoption, retention and expansion
  • Coordinate, develop, and lead customer business reviews
  • Be responsible and accountable for the timely creation and upkeep of your account(s) health score, notes, success plans, and calls to actions in Gainsight
  • Help identify and build great customer success practices that will scale across a growing team
  • Responsible for leveraging tech-touch to support digital customer success journeys and outreach
HashiCorp

1,001-5,000 employees

Infrastructure solutions for cloud environments
Company Overview
HashiCorp's mission is to build solutions that enable innovation at global enterprises, offering them a common cloud operating model via consistent workflows to provision, secure, connect, and run their infrastructure with any application.
Benefits
  • Medical, dental & vision
  • Life & disability insurance
  • Flexible spending account (FSA)
  • Vacation and Other Leaves
  • 401(k)
  • Family Expansion Benefit
  • Maternity and Parental Leave
  • Expanded Mental Health Support
Company Core Values
  • Integrity
  • Kindness
  • Pragmatism
  • Humility
  • Vision
  • Execution
  • Communication
  • Beauty Works Better
  • Reflection