Experience Design Manager Sr

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As an Experience Design Manager Senior in PNC’s Digital organization, you can be located in Pittsburgh, PA, Cleveland, OH, Columbus, OH, Orlando, FL, or Raleigh, NC. In this role, you'll lead a team responsible for designing the future of how employees work across complex operational processes and workflows. Partnering with business, product, technology, and design leaders, you’ll help shape a large-scale platform modernization effort that brings together experiences, tools, and processes into a more unified ecosystem.

We’re looking for someone who is passionate about systems thinking, process design, and organizational impact. This role goes beyond delivering individual products or screens. You’ll guide the creation of connected experiences that reduce complexity, improve operational efficiency, and establish a vision for how work gets done across the enterprise. At the same time, you’ll develop and coach designers, helping them grow their skills, expand their influence, and advance their careers.

You’ll work across these human-centered design practices:

-User experience research and testing
-Process and workflow design
-Interaction and user experience design
-Service design and systems thinking
-Design systems and experience standards
-Prototyping and concept validation


In this role, you will: 

-Lead, coach, and develop a team of designers, fostering growth, engagement, and design excellence.
-Set design vision and strategy across a suite of products, workflows, and platforms.
-Drive the transformation of complex operational experiences through process design, systems thinking, and workflow architecture.
-Partner with business, product, and technology leaders to align priorities and deliver meaningful outcomes.
-Establish and scale experience patterns, standards, and design system adoption across teams.
-Create alignment across initiatives to ensure connected, consistent, and efficient user experiences.
-Leverage research, insights, and data to inform strategy and decision-making.
-Communicate design direction and influence stakeholders at all levels of the organization.
-Ensure high-quality design execution across multiple teams, products, and initiatives.
 

We think you could be successful if you:

-Are a strong people leader who inspires, coaches, and develops others.
-Think in systems and can simplify complex processes and workflows.
-Build trusted partnerships across business, product, technology, and design teams.
-Communicate clearly and influence stakeholders through vision, strategy, and storytelling.
-Balance long-term thinking with practical execution and measurable outcomes.
-Navigate ambiguity with confidence and bring clarity to complex challenges.
-Champion user-centered design while understanding business and operational needs.
 

Preferred qualifications:

-Experience leading and developing teams of experience designers, product designers, or UX professionals
-Experience designing complex enterprise, operations, workflow, or employee-facing platforms
-Demonstrated success driving cross-functional initiatives across business, product, technology, and design organizations
-Experience establishing or scaling design systems, experience standards, and governance models
-Strong portfolio demonstrating leadership of large-scale end-to-end experience initiatives
-Experience working with the Figma suite of design tools
-Experience supporting design initiatives within Agile development environments
-Knowledge and experience in the financial services industry is desired but not requiredPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Lead Experience Design team in creating digital experiences across a range of user touchpoints. Drive partnerships across the enterprise with product management, design, and technology, in developing strategies in delivering engaging, usable, consistent, and accessible experiences aligned with business objectives, cohesive with all of PNC’s digital properties.
• Establish and refine operations processes for team. Guide the team’s maturity in establishing design practices, including cultivating a culture of critique and informing the design process through regular research.
• Partners with product & technology peers, as well as design leaders on the individual customer experience. Lead design function in agile development crews and practice human-centered design across the domains of visual and communication design, interaction and user experience design, prototyping, and design research.
• Lead partnership with product management and technology leadership to set vision for the customer experience for a particular feature area, product, etc. Guide product strategy to ensure it is meeting customer needs.
• Assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences by leveraging industry and market place research and insights.
• Develop and mentor designers. Drive design leaders to improve the community of practice for all design teams.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customer.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing

Competencies

Business Acumen, Business Analytics, Creativity, Design Thinking, Effective Communications, Graphic Visualization, Group Facilitation, Knowledge Of Product Line, Product Development Life Cycle, Requirements Analysis, Solutions Development, User Experience Design, User Interface Design

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $123,200.00 – $251,680.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 07/23/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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