Application Support Analyst
Posted on 3/26/2024
Inovalon

1,001-5,000 employees

Cloud-based SaaS solutions for improved healthcare outcomes
Company Overview
Inovalon stands out as a leading healthcare technology company, leveraging its data-driven, cloud-based SaaS solutions to improve clinical outcomes and economics. Its Inovalon ONE® Platform, the most widely used cloud platform in U.S. healthcare, combines national-scale connectivity, an unparalleled primary source dataset, and advanced analytics, serving top health plans, pharmaceutical companies, and healthcare provider systems. This broad customer base, coupled with decades of healthcare and technology experience, positions Inovalon as a key player in enhancing patient care and healthcare economics.
Data & Analytics

Company Stage

N/A

Total Funding

N/A

Founded

1997

Headquarters

Bowie, Maryland

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

8%

2 year growth

21%
Locations
Canonsburg, PA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Customer Support
Requirements
  • Experience in a customer service-related role
  • Critical thinking skills
  • Communication skills
  • Ability to work independently & efficiently in a fast-paced, high-volume environment
  • Strong problem solving/analytical skills
  • Self-motivated with strong organizational/prioritization skills and ability to multi-task with close attention to detail
  • Strong interpersonal skills
  • High school diploma/GED equivalent
Responsibilities
  • Work directly with customers to understand business need
  • Perform all research needed to resolve issues reported by the customer
  • Maintain active communication with a customer via Help Center, email or while on customer calls
  • Review logs in the application to determine root case of an issue
  • Troubleshoot and coordinate with engineering on code changes required due to defects or regulatory changes
  • Provide after hours on-call Support – Part of rotation that supports customers during non-business hours
  • Maintain compliance with Inovalon’s policies, procedures, and mission statement
  • Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
  • Other duties/projects as assigned