Full-Time

Customer Success Manager

Uncountable

51-200 employees

Cloud-based R&D data management and predictive analytics platform

Data & Analytics

Industrial & Manufacturing

Compensation Overview

$110

Junior

San Francisco, CA, USA + 1 more

Required Skills

Communications

Requirements

1+ years of experience in Implementation or Customer Success for B2B SaaS products
You maintain a customer-first mindset in any and every situation. Communication of all forms is your strong suit
You are a quick learner and someone who can juggle a lot of different tasks at once
You are able to communicate customer needs with internal stakeholders, sharing their difficulties with data-backed justifications
Your peers speak highly of how you work well in teams and are able to distill complex information into digestible bites of information
You thrive in a rapidly changing and fast-paced work environment
You enjoy technical concepts and complex challenges
You have an ability and willingness to travel

Responsibilities

Uncountable is seeking a hands-on Customer Success Manager to maximize value for our customers with the Uncountable platform. We're looking for a CSM who is eager to understand a customer's underlying issues, who strives to provide users with actionable solutions, and who can build strong long-term relationships with key users and stakeholders
The ideal person will use customer insights to constantly improve how Uncountable on-boards and retains diverse platform users, and they will develop and share best practices with the larger Uncountable team. This position demands impeccable communication skills, the ability to empathize with a variety of users, and the mental capacity to pick up and apply new concepts quickly
Uncountable users span many different industries and technical proficiencies -some have never used anything but a trusty notebook and spreadsheets, some are skilled data scientists -which means you will be responsible for supporting a diverse and dynamic range of use cases to transform the way our customers work
Act as the best possible partner to our customers - training new users, troubleshooting urgent issues, developing tutorials/users guides and being very responsive to any and all requests from users
Collaborate with account managers, engineers, and management to prioritize feedback for product improvements and set account direction to maximize platform usage and customer success
Develop and maintain an expert-level knowledge of Uncountable - explore new features and learn about their use cases within our customers' day to day. Anticipate upcoming user needs and prepare documentation for users to educate themselves on new product releases
Work with customers to take previous data sets and map them into the Uncountable structure. This will include extensive work with Excel
Create reliable, scalable processes that translate into actionable insights and process improvements to effectively drive continuous growth in our customer-facing team
Establish and share best practices with the whole company to improve our team's performance and knowledge of how customers integrate our platform as we expand to new use cases and industries

Desired Qualifications

Passion for science, chemistry or artificial intelligence
An aptitude for statistics, mathematics
Salary: 110-150K + Equity

Description

Uncountable is seeking a hands-on Customer Success Manager to maximize value for our customers with the Uncountable platform. We’re looking for a CSM who is eager to understand a customer’s underlying issues, who strives to provide users with actionable solutions, and who can build strong long-term relationships with key users and stakeholders.

The ideal person will use customer insights to constantly improve how Uncountable on-boards and retains diverse platform users, and they will develop and share best practices with the larger Uncountable team. This position demands impeccable communication skills, the ability to empathize with a variety of users, and the mental capacity to pick up and apply new concepts quickly.

Uncountable users span many different industries and technical proficiencies —some have never used anything but a trusty notebook and spreadsheets, some are skilled data scientists —which means you will be responsible for supporting a diverse and dynamic range of use cases to transform the way our customers work.

Key responsibilities

Act as the best possible partner to our customers - training new users, troubleshooting urgent issues, developing tutorials/users guides and being very responsive to any and all requests from users.

Collaborate with account managers, engineers, and management to prioritize feedback for product improvements and set account direction to maximize platform usage and customer success.

Develop and maintain an expert-level knowledge of Uncountable - explore new features and learn about their use cases within our customers’ day to day. Anticipate upcoming user needs and prepare documentation for users to educate themselves on new product releases.

Work with customers to take previous data sets and map them into the Uncountable structure. This will include extensive work with Excel.

Create reliable, scalable processes that translate into actionable insights and process improvements to effectively drive continuous growth in our customer-facing team.

Establish and share best practices with the whole company to improve our team’s performance and knowledge of how customers integrate our platform as we expand to new use cases and industries.

Requirements

1+ years of experience in Implementation or Customer Success for B2B SaaS products

You maintain a customer-first mindset in any and every situation. Communication of all forms is your strong suit.

You are a quick learner and someone who can juggle a lot of different tasks at once.

You are able to communicate customer needs with internal stakeholders, sharing their difficulties with data-backed justifications.

Your peers speak highly of how you work well in teams and are able to distill complex information into digestible bites of information.

You thrive in a rapidly changing and fast-paced work environment.

You enjoy technical concepts and complex challenges.

You have an ability and willingness to travel.

Preferred Qualifications

Passion for science, chemistry or artificial intelligence

An aptitude for statistics, mathematics

Salary: 110-150K + Equity

Uncountable

View

Website

View Company Profile

Uncountable Inc. is a leading enterprise-class cloud solution provider that modernizes R&D workflows for global organizations, transforming disparate data sets into integrated knowledge bases. Their platform has proven instrumental in various sectors, aiding St. Jude's Children's Hospital in cancer research, supporting Natural Fiber Welding's sustainable materials development, assisting Repsol's energy transition, and enhancing Carbon's 3D printing technology. With a culture of technical innovation and industry leadership, Uncountable offers a conducive work environment where employees can contribute to significant projects and drive change in multiple industries.

Company Stage

N/A

Total Funding

N/A

Headquarters

San Francisco, California

Founded

2016

Growth & Insights

Headcount

6 month growth

↑ 22%

1 year growth

↑ 45%

2 year growth

↑ 64%

Benefits

Competitive Salary + Equity

Health and Dental Insurance

401K with Employer Contribution

Dedicated Mentorship for Early-Career