Buying stuff online can get messy once you hit that “order” button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That’s why we created the Route — to make the post-purchase experience for consumers like you, and the brands you love, as seamless as possible.

Route is on a mission to connect the world’s commerce. Through our network of +5 million Route App users and 15,000 merchants, we’re making it easier than ever for consumers to track, insure, and discover their favorite products in one place — which connects the world’s coolest direct-to-consumer brands to happy, repeat customers.

Since Route launched in 2018, we’ve been on a journey to build innovative products that empower our customers, all while fostering a people-first, values-driven company culture. We’re looking for talented people across the ecommerce space to join us on the next steps of this adventure.

Don’t just take our word for it! Discover what life at Route has to offer.

The team

The Route Product team plays a pivotal role at Route, creating the strategy and roadmaps that empower our Engineering teams to build innovative products for our merchants and consumers. Each product manager collaborates closely with partners across the entire business, which allows this team to continually dive deep into the data, feedback, and technology that drives our product suite at Route.

The opportunity

As the Senior Product Manager on the Protect team, you will be responsible for the development and optimization of our core Protect experience across merchant pages, aimed at increasing consumer attach and merchant conversion rates. You will directly lead improving consumer encounters (from cart to checkout and beyond) in order to provide the best post-purchase experience possible. This is an opportunity to have a huge impact on our consumers and merchants, and get hands-on with our core product.

What you’ll do

Become the domain expert in our widget experience and e-commerce integrations — you’ll be the point of contact for all products and experiences servicing this market segment
Constantly use and audit our widget experience; build empathy for our shoppers by using the product
Write specs, manage project execution, and define product rollout strategy and communications
Deliver product roadmap, advocate for new features, and write documentation for technical and non-technical audiences
Work with Executive, Product, Engineering, Analytics, Sales, and Marketing teams to prioritize and launch improvements to our core Protect technology

What we’re looking for

4+ years of product management experience at an eCommerce or internet software company
Demonstrated data driven product leadership — you’re not afraid to dive into the data, and you’re great at telling a story using that data!
Excellent verbal and written communication skills
Ability to understand and discuss technical concepts, manage trade offs, and evaluate ambiguous new ideas
Strong collaboration skills that allow you to work with both technical and non-technical individuals
Demonstrated ability to work independently, autonomously, and cross-functionally

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 100% of your health insurance premiums on a $0 deductible plan for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: $187,440 - $228,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.