Full-Time

Service Operations Associate

Posted on 7/31/2026

Mercer Advisors

Mercer Advisors

1,001-5,000 employees

Personalized wealth management and trust services

Compensation Overview

$28 - $32/hr

+ Incentive compensation

No H1B Sponsorship

Bellevue, WA, USA

Hybrid

The role may be performed in a professional office or a dedicated home-office workspace.

Category
Operations & Logistics (1)
Required Skills
CRM
Word/Pages/Docs
Salesforce
Excel/Numbers/Sheets
Microsoft Outlook

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Requirements
  • A high school diploma is required.
  • Two to four years of job-related experience is required.
  • Experience in the financial services industry is required.
  • Candidates must be able to prioritize in a fast-paced environment while maintaining client focus and attention to detail.
  • Candidates must be able to collaborate and build positive relationships with coworkers, clients, and business vendors.
  • Excellent verbal and written communication skills are required.
  • Strong Microsoft Word, Excel, and Outlook skills are required.
  • Candidates must demonstrate a desire for continuous self-learning and professional growth.
Responsibilities
  • Process client paperwork, forms, and documentation accurately and efficiently.
  • Execute money movement requests, including wires, Automated Clearing House transfers, and journal entries, in accordance with firm and custodial policies.
  • Monitor and manage service requests in a centralized queue, ensuring timely resolution and escalation when needed.
  • Maintain detailed records of transactions and communications in the customer relationship management and custodial platforms.
  • Serve as a liaison with custodians and third-party platforms to resolve operational issues and facilitate transactions.
  • Stay current on custodial procedures, platform updates, and regulatory requirements.
  • Ensure operational activities meet compliance standards and internal controls.
  • Partner with Relationship Managers and Wealth Advisors to support client service delivery through accurate execution.
  • Collaborate with internal departments, including compliance, financial planning, and investment operations, to ensure alignment and efficiency.
  • Participate in team meetings and contribute to process improvement initiatives.
  • Identify and report operational inefficiencies or recurring issues.
  • Assist in documenting and refining standard operating procedures.
  • Support training and onboarding of new team members as needed.
Desired Qualifications
  • A bachelor's degree is highly preferred.
  • Prior experience working in an office environment with a customer service focus is helpful.
  • A notary designation is a plus.
  • Prior use of a customer relationship management system, specifically Salesforce, is a plus.

Mercer Advisors provides comprehensive wealth management for high-net-worth individuals and families, including customized financial planning, investment strategy, corporate trustee services, and tax, retirement, and estate planning. It works by integrating tax management with investment portfolios to improve after-tax returns, using a systematic, research-informed approach with advisory fees based on assets under management. It differentiates itself through an integrated framework that links tax strategy, investments, and estate planning, plus specialized services for women and in-house corporate trustee capabilities. Its goal is to relieve clients of day-to-day financial management so they can focus on the life they want while pursuing long-term financial success.

Company Size

1,001-5,000

Company Stage

Growth Equity (Non-Venture Capital)

Total Funding

$1B

Headquarters

Denver, Colorado

Founded

1985

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Simplify Jobs

Simplify's Take

What believers are saying

  • Cross-selling deepens wallet share across planning, tax, and trust relationships.
  • Acquisitions like Charter Oak add AUM and expand dense regional coverage.
  • FINNY can scale compliant prospecting across hundreds of advisors and markets.

What critics are saying

  • The February 2026 breach threatens trust, retention, and litigation costs.
  • Acquisition integration can disrupt culture, systems, and client experience.
  • AUM-based fees expose revenue to market declines and asset outflows.

What makes Mercer Advisors unique

  • Mercer combines fee-based investment management, tax, estate, insurance, and trust services.
  • Its national fiduciary model pairs centralized expertise with boutique local delivery.
  • The new Women & Wealth practice targets longevity, caregiving, and business-transition planning.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Family Planning Benefits

Adoption Assistance

Employee Assistance Plan

Pet Insurance

Growth & Insights and Company News

Headcount

6 month growth

30%

1 year growth

30%

2 year growth

30%
RIA Match
Jul 13th, 2026
FINNY launches enterprise AI growth platform with Mercer Advisors.

FINNY launches enterprise AI growth platform with Mercer Advisors. By: Leo Almazora InvestmentNews Summary. The AI prospecting startup expands beyond individual advisors, targeting centralized marketing groups at firms with large home offices.

ROI-NJ
Apr 7th, 2026
Mercer Global Advisors acquires Personal Financial Solutions with $150M in client assets

Mercer Global Advisors, a national registered investment adviser, has acquired Personal Financial Solutions, a Manasquan-based advisory firm managing approximately $150 million in client assets. The acquisition strengthens Mercer Advisors' presence in New Jersey, complementing its existing offices in Marlboro and Morristown. Founded by Kenneth LeBlanc, Personal Financial Solutions has served clients in Southern Monmouth County and across New Jersey for nearly three decades, providing investment management and financial planning. The partnership will give PFS clients access to expanded services including financial planning and estate planning through dedicated advisers. Mercer Advisors' executive managing partner Martine Lellis said the acquisition reflects the firm's focus on adding planning-oriented firms in markets where it has an established foundation.

Business Wire
Mar 31st, 2026
Mercer Advisors expands New England footprint with Charter Oak Capital Management.

Mercer Advisors expands New England footprint with Charter Oak Capital Management. Portsmouth-based $1.5 billion firm adds deep fiduciary relationships and holistic planning-led expertise DENVER-(BUSINESS WIRE)-Mercer Global Advisors, Inc. ("Mercer Advisors"), a national Registered Investment Adviser (RIA), today announced the acquisition of Charter Oak Capital Management ("Charter Oak"), a Portsmouth, New Hampshire-based wealth management firm with more than $1.5 billion in assets under management (AUM). The partnership expands Mercer Advisors' presence along the New Hampshire seacoast and strengthens its broader New England footprint, serving clients in New Hampshire, Massachusetts, and Maine. Founded in 2002, Charter Oak is led by an experienced partner group comprised of Emma Bean, Todd Cesca, Sarah Serling, Jeffrey Troiano, Lena Wyand, and Karen Zaramba. The firm is recognized for its holistic approach to wealth management, delivering comprehensive solutions through integrated investment management, tax and estate planning. Charter Oak's experienced team of advisors guides clients through life's financial transitions with a genuine, down-to-earth approach, building deep, long-term relationships rooted in trust and community. "Charter Oak exemplifies the type of high-quality, fiduciary firm that strengthens our ability to serve clients and be deeply connected to their communities in meaningful ways," said Dave Welling, CEO of Mercer Advisors. "Their established presence along the New Hampshire seacoast expands our reach in an important New England market and adds a talented, next-generation team committed to comprehensive planning. This partnership enhances our regional depth while reinforcing our long-term strategy of aligning with culturally strong, growth-oriented firms that share our client-first philosophy." Joining Mercer Advisors provides Charter Oak clients with access to comprehensive family office services, including tax preparation, advanced estate and trust solutions and multigenerational wealth strategies, while the firm maintains its boutique, relationship-driven identity. The combination also supports next-generation leadership and long-term growth, reinforcing Charter Oak's dependable culture rooted in proactive service, follow-through and the deep client trust that drives enduring relationships. "We always believed there was more we could do for our clients, but we knew we could reach that vision faster with the right partner," said Jeff Troiano, Managing Partner at Charter Oak. "In Mercer Advisors, we found people who value relationships the same way we do. This partnership allows us to maintain the high-touch care our clients expect while expanding the depth and breadth of services available to them." Added Emma Bean, Partner at Charter Oak: "We have had the privilege of serving so many families, and these relationships have shaped who we are as a firm - always putting clients first. This partnership adds depth and capability to help us enrich their financial lives even more." "From a partner development perspective, Charter Oak stood out for its operational maturity and long-term leadership vision. Its team was demonstrably thoughtful about growth, succession and preserving what makes their firm special," said Martine Lellis, Executive Managing Partner, M&A Partner Development at Mercer Advisors. "Our role is to provide the infrastructure and resources that allow firms like Charter Oak to scale with intention without disrupting the culture and client experience they've worked decades to build." Hue Partners served as the exclusive financial advisor to Charter Oak Capital Management in the transaction. About Mercer Advisors Mercer Global Advisors, Inc. was named the #1 ranked RIA firm in the nation for two years in a row according to Barron's 2025 and 2024 Top 100 Registered Investment Advisor Firms. Founded in 1985, Mercer Advisors has been trusted to help families amplify and simplify their financial lives. The company offers comprehensive, fee-based family office services, including financial planning, estate and tax planning, insurance solutions, and corporate trustee and trust administration services. Mercer Advisors is majority owned by Oak Hill Capital, Genstar Capital, and Altas Partners. Mercer Global Advisors Inc. is headquartered in Denver, Colorado, is privately held, has over 1,560 employees, and operates nationally through more than 110 locations. Mercer Advisors has $98 billion in client assets. For more information, visit merceradvisors.com and merceradvisors.com/partnerwithus. Important Information Company statistics as of January 31, 2026. Client assets refers to client assets under management (AUM) and client assets under advisement (AUA) as well as assets gained from recent acquisitions where the advisory agreements have been properly assigned to Mercer Global Advisors, but the custodial accounts have yet to be transferred and/or the accounts have yet to be migrated to Mercer Global Advisors' portfolio management system. "Mercer Advisors" is a brand name used by several affiliated legal entities owned by Mercer Advisors, Inc., including, Mercer Global Advisors, Inc., an SEC registered investment adviser providing investment advisory and family office services; Mercer Advisors Private Asset Management, Inc., an SEC registered investment adviser providing discretionary investment management services to affiliated private funds; Mercer Advisors Tax Services LLC, a tax services and accounting firm; Heim, Young and Associates, Inc., (MA Brokerage Solutions) a broker/dealer, member FINRA/SIPC; and Mercer Advisors Insurance Services LLC, (MAIS) an insurance agency. Mercer Advisors is not a law firm and does not provide legal advice to clients. All Estate planning document preparation and other legal advice are provided through select third parties, with which Mercer Advisors has a contractual relationship. Mercer Advisors Tax Services, LLC, does not provide financial audit, assurance, compilations, or forensic accounting services. Each individual tax situation is unique, depending on complexity, additional fees may apply. Insurance products are provided by Mercer Advisors Insurance Services, LLC (MAIS), which places individual life, disability, long term care coverage, and property and casualty coverage through select insurance companies. Trustee services are offered through select third parties with which a client would sign an additional agreement, and additional fees may apply. 2025 and 2024 - Barron's Top 100 RIA methodology Mercer Global Advisors, Inc. was ranked #1 for non-mega RIA firms. Advisers who wish to be ranked fill out a 100+ question survey about their practice. Barron's verifies that data with regulatory databases and then Barron's applies their rankings formula to the data to generate a ranking. The formula features three major categories of calculations: (1) Assets (2) Revenue (3) Quality of practice. In each of those categories Barron's does multiple sub calculations including asset type, growth, client retention, technology spending, succession planning, diversity of their teams, charitable and philanthropic work and compliance records. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron's to use the ranking in marketing. Please Note: Limitations. Neither rankings and/or recognitions by unaffiliated rating services, publications, media, or other organizations, nor the achievement of any professional designation, certification, degree, or license, membership in any professional organization, or any amount of prior experience or success, should be construed by a client or prospective client as a guarantee that they will experience a certain level of results if Mercer Advisors or its investment professionals are engaged, or continues to be engaged, to provide investment advisory services. A fee was not paid by either Mercer Advisors or its investment professionals to receive the award or ranking. The award or ranking is based upon specific criteria and methodology. No ranking or recognition should be construed as an endorsement by any past or current client of Mercer Advisors or its investment professionals. Media contacts:

Yahoo Finance
Mar 31st, 2026
Mercer Advisors Expands in New England With $1.5B Charter Oak Deal

Mercer Advisors strengthens its New England presence with the acquisition of Charter Oak Capital Management, adding $1.5 billion in AUM and an advisory firm focused on financial, tax and estate planning.

Yahoo Finance
Mar 31st, 2026
Mercer Advisors expands New England footprint with Charter Oak Capital Management.

Mercer Advisors expands New England footprint with Charter Oak Capital Management. Business Wire Portsmouth-based $1.5 billion firm adds deep fiduciary relationships and holistic planning-led expertise DENVER, March 31, 2026-(BUSINESS WIRE)-Mercer Global Advisors, Inc. ("Mercer Advisors"), a national Registered Investment Adviser (RIA), today announced the acquisition of Charter Oak Capital Management ("Charter Oak"), a Portsmouth, New Hampshire-based wealth management firm with more than $1.5 billion in assets under management (AUM). The partnership expands Mercer Advisors' presence along the New Hampshire seacoast and strengthens its broader New England footprint, serving clients in New Hampshire, Massachusetts, and Maine. Founded in 2002, Charter Oak is led by an experienced partner group comprised of Emma Bean, Todd Cesca, Sarah Serling, Jeffrey Troiano, Lena Wyand, and Karen Zaramba. The firm is recognized for its holistic approach to wealth management, delivering comprehensive solutions through integrated investment management, tax and estate planning. Charter Oak's experienced team of advisors guides clients through life's financial transitions with a genuine, down-to-earth approach, building deep, long-term relationships rooted in trust and community. "Charter Oak exemplifies the type of high-quality, fiduciary firm that strengthens our ability to serve clients and be deeply connected to their communities in meaningful ways," said Dave Welling, CEO of Mercer Advisors. "Their established presence along the New Hampshire seacoast expands our reach in an important New England market and adds a talented, next-generation team committed to comprehensive planning. This partnership enhances our regional depth while reinforcing our long-term strategy of aligning with culturally strong, growth-oriented firms that share our client-first philosophy." Joining Mercer Advisors provides Charter Oak clients with access to comprehensive family office services, including tax preparation, advanced estate and trust solutions and multigenerational wealth strategies, while the firm maintains its boutique, relationship-driven identity. The combination also supports next-generation leadership and long-term growth, reinforcing Charter Oak's dependable culture rooted in proactive service, follow-through and the deep client trust that drives enduring relationships. "We always believed there was more we could do for our clients, but we knew we could reach that vision faster with the right partner," said Jeff Troiano, Managing Partner at Charter Oak. "In Mercer Advisors, we found people who value relationships the same way we do. This partnership allows us to maintain the high-touch care our clients expect while expanding the depth and breadth of services available to them."