Private Bank Client Relations Manager

Citizens Private Bank is actively scaling its Business Banking division, increasing deposit growth, and expanding into key strategic markets. With this growth, we are excited to add to our team in San Francisco. We are seeking driven individuals who demonstrate a track record of delivering white glove experience to clients that results in long-term client loyalty.

The Private Bank, Client Relations Manager assists clients with the loan application process and services their needs post-loan close. The Client Relations Manager has a thorough understanding of the loan origination process as well as servicing channels for mortgage and deposit requests. The Client Relations Manager also assists with credit analysis and prequalification, though specific loan product is dependent on their respective Relationship Manager. The Client Relations Manager is able to stand in for their Relationship Manager in their absence and has their arms wrapped around the nuances of the process.

Primary responsibilities include:

• Assist with fielding prospects, including taking introductory meetings and providing rates when the Relationship Manager is not available.
• Firm understanding of Relationship Manager's clientele and product specialty.
• Routinely reviews existing client base for deposit opportunities and prospects.
• Respond to client inquiries and servicing requests in a timely manner (response within 30 minutes, solution within 1-2 business days, varying on complexity).
• Assists their respective relationship manager with coordinating client meetings, events, and gifts.
• Manages the active loan pipeline, assisting the client from the preapproval stage, through underwriting, closing, and post close.
  • Pre-qualifications and documentation analysis for prospective clients. Assist with preparing pre-approval letters, commitment letters, term sheets, and/or letters of intent.
  • Answering client questions about Initial Loan Estimate, documents and closing disclosures
• Works closely with the Lending Specialist to obtain additional needed documentation and their Preferred Banker to obtain additional documentation for deposit relationship opening, ensuring completeness and accuracy in the pre-approval stage.
• Coordinating loan closing post approval and assisting with client's down payment to escrow.
• Ensuring client is set up with online tools for viewing and managing their mortgage.
• Field deposit related operation requests, including wires and transfers, assistance with online banking support, obtaining statements and tax documents, research requests, and more.

Qualifications, Education, Certifications and/or Other Professional Credentials

• 5+years of experience with private bank clients and supporting relationship manager activities, preferred
• Bachelors degree preferred
• Demonstrated track record of managing the lending process from open to close 
• Knowledgeable in pricing, deal structuring, analysis, underwriting, and credit policy of multiple verticals (i.e. Residential + CRE/MF and Construction).
• Preferred specialized knowledge of lending process, high-end mortgage banking, and life sciences

Hours & Work Schedule:
Monday - Friday (4 days in office/1 day WFH)
40 hours per week
 

Pay Transparency

The salary range for this position is $102,720 - $154,080 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.