Senior Implementation Engineer

Manhattan, NY  |  Hybrid (4 days in office)  |  Full Time  |  https://kizen.com

OTE - $175,000-$215,000K

About Us

At Kizen, we’re engineering a more humane future where AI drives universal healthcare, more impactful work, world-class education, exceptional customer experiences, and — overall — a more fulfilling human experience.

Kizen is on a mission to give every team member an AI Assistant - turning every company into an AI-company, every worker into an AI-Enhanced Worker, and every Process into an AI-optimized, continuously improving process. Kizen is the first GenAI enterprise application builder. Businesses of any size, within any industry can build AI assistants for complex jobs across healthcare, finance, and HR and modern enterprise applications - like CRMs, Workflow Automation, Real Time Dashboards, and Secure Portals in minutes and perfect them in an afternoon. Kizen helps teams systematically improve processes and business outcomes with data-driven insights and powerful automation with access to all the latest AI models.

About the Role

Are you a tech-savvy problem-solver with a passion for creating world-class customer experiences? Ready to play a key role in transforming how businesses harness the power of AI? If so, this is your moment.

We’re looking for a Senior Implementation Engineer/Senior Solutions Engineer who’s ready to roll up their sleeves, collaborate with clients, and drive meaningful change through innovative software solutions. This isn’t just a job — it’s a front-row seat in shaping the future of AI-powered business platforms.

This is a career-defining opportunity to be part of something truly special. As a Senior Solutions Engineer at Kizen, you’ll be at the intersection of cutting-edge tech, operational transformation, and customer success. You’ll work directly with clients, customizing our rapidly growing low-code platform for everything from sales to marketing and operations — all while building scalable, data-driven solutions that make a real impact.

You’ll be surrounded by high-performing, mission-driven teammates and work closely with our implementation, product, and data teams. The work you do won’t just be noticed — it’ll be celebrated.

What You’ll Be Doing

• Transforming client needs into powerful solutions using our low-code platform
• Guiding clients through the entire deployment journey — from kickoff to go-live
• Working with APIs, automation tools (like Zapier/Workato), and data pipelines to build seamless integrations between platforms
• Cleaning and transforming data to ensure every field lands in the right place, at the right time
• Delivering hands-on training to help clients unlock the full potential of Kizen
• Continuously identifying areas to improve processes using real-time data insights
• Tracking tasks, reporting progress, and proactively clearing blockers to keep things moving fast
• Becoming a trusted advisor to clients by translating technical complexities into simple, clear guidance

Minimum Requirements - What You Bring to the Table

• 4+ years of SaaS implementation experience — bonus points for working directly with clients
• A deep love for tech, data, and using both to drive better outcomes
• Hands-on experience with data transformation (Excel, Python, ETL/API work)
• Experience configuring customizable, low-code platforms
• Excellent communicator — you’re equally confident speaking to a developer or a CEO
• A knack for teaching others — whether it’s running a training or creating killer documentation
• Proactive mindset: you don’t wait for problems to come to you — you go find them (and fix them)
• Obsessive attention to detail — you take pride in precision
• A growth mindset: you're hungry to learn, adapt, and level up every single day
• Excitement about working from the Austin office 4 days a week

Ideal Requirements

• 7+ years of SaaS implementation experience
• Experience in insurance or healthcare verticals
• Fluent in SQL, Excel wizardry, or Python scripting
• Experience with automation tools like Workato
• Prior work with BPM or CRM platforms
• Background in project management or consulting
• A desire to lead, grow quickly, and leave a legacy

We’re looking for a person who:

• Thrives in fast-paced environments and doesn’t shy away from a challenge
• Loves using data to question the norm and drive smarter decisions
• Has an entrepreneurial spirit and wants to help build something game-changing
• Genuinely enjoys helping others succeed — and has the tech chops to back it up
• Is excited about AI, automation, and being on the frontlines of tech innovation

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Why Kizen

We’re a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you’ll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You’ll have opportunities for professional development, impact, and career advancement.

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What We Offer

• Career Growth Opportunities
• Engaging Work Culture
• Top-Tier Compensation
• Equity Package
• Healthcare Coverage
• Professional Development Stipends
• PTO 

Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. 

The base salary range for this position is $140,000-$180,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.

If you’re excited about creating impact experiences and contributing to a fast-paced, people-focused team, we’d love to meet you!

OTE - $175,000-$215,000K