Full-Time

Genesys Cloud Specialist

Confirmed live in the last 24 hours

Lightspeed Commerce

Lightspeed Commerce

1,001-5,000 employees

POS software for SMB retailers and restaurants

Enterprise Software
Fintech

Senior

Remote in Canada

Category
Cybersecurity
IT Project Management
System Administration
IT & Security
Required Skills
Data Analysis
Requirements
  • 5+ years of hands-on experience in information technology, ITIL/ITSM, and/or technical operations, preferably at a high-growth start-up
  • Strong experience with Cloud enablement of contact center solutions
  • Experience architecting and designing complex queuing/routing, call flows, and conversational flows for a complete customer journey
  • Experience in implementing capabilities including but not limited to: softphone, analytics, call recording, workforce management
Responsibilities
  • Using agile methodologies, partner with product managers and product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
  • Work with technical teams and business leaders to design, develop, and maintain IVRs, call flows & reports.
  • Assist in the implementation of Outbound dialing / SMS campaigns, Workforce Management, Omni-Channel routing, Speech & Customer Journey Analytics, and Advanced Reporting
  • Manage phone numbers (DIDs) and maintain carrier relations while being mindful of telecom regulations
  • Supporting and maintaining high-security environments (PCI, GDPR, etc.)
  • Support and maintain existing Telephony and Contact Center solutions, and demonstrate complex problem-solving skills with a sense of urgency when dealing with ticket resolution
  • Provide technical guidance, plan and execute migration from acquired platforms to Lightspeeds Telephony & Contact Center platforms
  • Support the evaluation and implementation of new enterprise technologies as Lightspeed scales.
  • Provide day-to-day support to Lightspeed employees; address technical questions, troubleshoot issues with vendors, and provide coaching on Lightspeed's IT systems.
  • Create and maintain a Telephony platform knowledge base.

Lightspeed Commerce provides software solutions tailored for small and medium-sized retailers and restaurants. Their main product is a point-of-sale (POS) system that helps businesses manage various operations, including inventory, customer engagement, and payment processing. This system allows users to streamline their processes and improve customer experiences by integrating multiple functions into one platform. Unlike many competitors, Lightspeed focuses specifically on the needs of SMBs, offering a subscription-based model that ensures ongoing support and updates. The company's goal is to empower these businesses to grow and thrive in the global commerce landscape.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

Montreal, Canada

Founded

2005

Growth & Insights
Headcount

6 month growth

3%

1 year growth

15%

2 year growth

14%
Simplify Jobs

Simplify's Take

What believers are saying

  • Employees at Lightspeed Commerce benefit from exposure to a wide array of industries and cutting-edge technologies, enhancing their professional growth.
  • The firm's strategic investments in high-growth sectors like fintech, crypto, and digital content platforms offer substantial opportunities for career advancement.
  • Lightspeed's robust portfolio and successful funding rounds indicate strong financial health and stability, providing a secure working environment.

What critics are saying

  • The broad investment strategy may lead to overextension, potentially diluting focus and resources across too many sectors.
  • High competition in the venture capital space could impact Lightspeed's ability to secure the most promising deals, affecting its market position.

What makes Lightspeed Commerce unique

  • Lightspeed Commerce's investment strategy spans a diverse range of industries, from crypto services to B2B marketplaces, showcasing its versatility and broad market reach.
  • The firm's involvement in early-stage funding rounds, such as Beyond Odds Technologies, highlights its commitment to nurturing innovative startups from the ground up.
  • Lightspeed's global presence and participation in significant funding rounds, like Matrixport's $100M Series C, position it as a key player in the venture capital landscape.

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