Full-Time
Senior Director
AI Transformation
NiCE
5,001-10,000 employees
Cloud-based CXaaS with AI analytics
No salary listed
Remote in USA
Remote
MBA
 Business & Strategy (1) |
|---|
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- Two to four years at a top-tier management consulting firm such as McKinsey, BCG, Bain, or an equivalent firm.
- Subsequent industry experience at a technology or software company in a role requiring close collaboration with information technology or engineering leadership to deploy artificial intelligence, automation, or large-scale data initiatives.
- A track record of moving from strategy into execution by deploying AI initiatives into production.
- Credibility with technical and business audiences, including the ability to engage with information technology and engineering leaders on technical feasibility and translate it into a business case for the chief financial officer or board.
- Demonstrated experience deploying artificial intelligence at enterprise scale, including navigating data governance, change management, unsuccessful pilots, and complex integrations.
- Ability to operate without full authority and move the chief information officer, functional senior vice presidents, and business-unit leaders through influence rather than mandate.
- Ability to analyze operating models and produce clear executive-level recommendations.
- A point of view on how artificial intelligence should be used at NICE.
- A Master of Business Administration from a top program.
- Own NICE's artificial intelligence use-case roadmap across functions by identifying and prioritizing use cases and building business cases for where AI creates the most value.
- Partner with the chief information officer to translate business priorities into the technical roadmap and ensure the technical roadmap reflects business reality.
- Define what needs to change and why, while information technology owns solution architecture, vendor evaluation, and build, buy, or partner decisions.
- Own the adoption methodology and coach functional leaders in applying it.
- Provide hands-on involvement in the first one to two flagship programs during the first year to establish the standard and create external proof points.
- Technical fluency to evaluate whether AI solutions are being oversold, identify downstream data architecture risks, and assess organizational fragility in AI deployments.
- Experience partnering closely with engineering or information technology teams.
- A background following the arc of strategy consulting, enterprise technology, and ownership of AI or automation initiatives from the business side.
NICE provides cloud-based customer experience (CX) solutions through its CXone platform, a CXaaS suite that includes AI-driven analytics, workforce optimization, and digital self-service. The product runs as a subscription cloud service that integrates with other enterprise systems and a broad ecosystem of pre-integrated applications. Brands use the CXone cloud to manage customer interactions across channels, while AI analytics uncover insights and workforce optimization helps schedule staff. NICE differentiates itself with a broad, enterprise-grade CXaaS platform and extensive integration capabilities through a large partner ecosystem, aiming to improve customer experiences and operational efficiency for businesses.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Ra'anana, Israel
Founded
1986
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 8% to $782 million, beating guidance.
- AI ARR climbed 52% to $362 million, with backlog up 72%.
- Sopra Steria, Banco do Brasil, and HMRC wins signal expanding enterprise adoption.
What critics are saying
- Q2 2026 operating margin fell to 13.3% as AI investments intensified.
- Emerging AI contact-center vendors compress pricing and steal upgrades within 12 months.
- If cloud and AI bookings slow, NICE becomes a slower-growth software consolidator.
What makes NiCE unique
- CXone unifies voice, chat, email, and workflows across 25,000 customers.
- NiCE combines AI analytics with compliance-grade controls for regulated enterprises.
- July 2026 partner program validates a broad ecosystem around enterprise AI delivery.
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Benefits
Hybrid Work Options
Flexible Work Hours
Company News
NiCE reported second-quarter 2026 revenue of $782 million, up 8% year over year, and adjusted earnings per share of $2.70, exceeding guidance. Cloud revenue rose 12.6% to $609 million, representing 78% of total revenue. AI and customer experience annual recurring revenue climbed 52% to $362 million. The company recorded quarterly records for cloud annual contract value bookings and AI bookings. Cloud backlog grew 19% year over year, whilst AI backlog increased 72%. Major wins included a nine-digit total contract value deal with HMRC and a contract with a US healthcare organisation. NiCE maintained its 2026 revenue guidance of $3.17 billion to $3.19 billion but raised its adjusted EPS forecast to $11.06-$11.26.
Nice beats expectations but profitability pressure mounts in AI transition. The Israeli software company posted higher-than-expected revenue, but declining margins and rising AI competition continue to weigh on investors. 13:25, 05.08.26 Nice beat analysts' expectations in its second-quarter 2026 results, reporting revenue of $782 million, an 8% increase compared with the same quarter last year, and adjusted earnings of $2.70 per share. Analysts had expected revenue of $770 million and earnings of $2.65 per share. However, the Israeli customer experience software company's profitability continued to deteriorate, extending a trend that became apparent in the first quarter as the company pursued an aggressive deal-closing strategy. Gross profit margin declined to 64% of revenue, compared with 66.8% in the corresponding quarter last year. The decline contributed to lower operating profit, which fell to $104 million, while operating margin dropped from 22% a year ago to 13% in the current quarter. Nice ended the quarter with GAAP net income of $83 million, representing a decline of more than 50% compared with the same period last year. Earnings per share remained in line with expectations, partly due to Nice's ongoing share buyback program, which reduces the number of outstanding shares and helps offset the impact of lower net income. Excluding one-time and accounting-related items, Nice reported non-GAAP net income of $160 million, compared with $190 million in the second quarter of 2025. Against the backdrop of a market facing growing competition from emerging AI-focused solutions, Nice issued a cautious forecast for the third quarter. The company expects revenue of $780 million-$790 million and earnings of $2.73-$2.83 per share. At the same time, Nice reiterated its full-year guidance, forecasting 2026 revenue of approximately $3.2 billion and earnings per share of $11.06-$11.26. "We executed well in the second quarter, delivering revenue above the high-end of our guidance range and reaching the high-end of our non-GAAP EPS range," said Scott Russell, CEO of Nice. "Underlying demand trends across our business continued to gain momentum during the second quarter as organizations increasingly consolidate their customer engagement needs on our AI-native CXone platform. This drove a record second quarter for new cloud ACV bookings, including an all-time record quarter for AI bookings with strong momentum at NiCE Cognigy. AI continues to become a more meaningful contributor to our business, with AI ARR reaching $362 million and now representing 15% of our cloud revenue. We are still in the early stages of a much broader AI adoption cycle across our customer base." Nice's share price has declined 32% over the past 12 months, reflecting investor concerns over slowing profitability and intensifying competition in the AI era. Since the beginning of 2026, however, the stock has recovered somewhat, narrowing its year-to-date decline to 8%. The company currently has a market capitalization of approximately $6 billion.
NiCE has launched NiCE Witness, an AI governance solution designed to create an independent record of AI activity and human decisions across emergency response operations. The platform tracks AI-assisted decisions from initial emergency calls through dispatch, response, and final review, providing cross-vendor transparency for public safety agencies. The solution works alongside NiCE's existing Inform and Inform AI products to help agencies reconstruct incidents, evaluate performance against policies and benchmarks, and maintain auditable records. NiCE says the platform addresses growing challenges around staffing pressures, rapid AI adoption, and scrutiny of automated decisions in public safety. The company introduced NiCE Witness at APCO 2026, positioning it as essential infrastructure as AI expands into call triage, language translation, dispatch, threat assessment, and report generation within emergency services.
NICE and Twilio both serve the customer interaction technology market, but differ significantly in profitability and growth profiles. NICE, which provides AI-powered customer experience and financial compliance software, reported fiscal year 2025 revenue of nearly $2.9 billion, up 7.7% year-on-year. The company achieved net income of approximately $612.1 million with a 20.8% net margin. It maintains zero debt and generated free cash flow of roughly $622.8 million. Twilio offers developer tools for building messaging, voice, and email capabilities. Its fiscal year 2025 revenue grew 14% to nearly $5.1 billion. The company turned profitable with net income of approximately $33.8 million and a 0.7% net margin. Twilio generated free cash flow of approximately $1.0 billion whilst maintaining a low debt-to-equity ratio of 0.1x. NICE offers established profitability, whilst Twilio presents higher revenue growth potential.
BB adopts NiCE generative AI. Copilot for agents implemented in customer service and experience system. July 14, 2026 - 3:36 PM Font size: -A+A Photo: Disclosure Banco do Brasil has adopted NiCE Copilot for agents, a generative AI solution from the brand, implemented by NiCE itself in partnership with A5 Solutions, a São Paulo-based company specialized in customer service and business communication solutions. Still in the pilot phase, the solution was deployed on the CXone interface, NiCE's platform focused on contact centers and customer experience, for Banco do Brasil relationship managers and assistants. According to the bank, the goal is to integrate artificial intelligence into the daily routine of its employees in order to evolve its service model, as well as make its operations more integrated, agile, and data-driven. The new solution brings together, in a single environment, essential information for service and automates operational tasks, such as generating interaction summaries, accessing contact history, and identifying customer sentiment. With this, data becomes structured and standardized, reducing the need for manual entries and increasing visibility into interactions, offers made, and acceptances. Beyond automation, NiCE's solution offers real-time support with contextual access to customer information, contributing to more fluid and personalized service. BB is already seeing operational gains from the project, such as greater standardization of interactions, reduced rework, and better organization of information. "The integration of NiCE Copilot into our service model eliminates the need to switch between multiple systems, allowing our teams to manage customer interactions more efficiently in a single environment," analyzes Analaura Morais, head of CRM and digital induction at Banco do Brasil. Founded in 1808, Banco do Brasil was the first bank to operate in the country, remaining to this day one of its largest and most traditional financial institutions. It is a mixed-capital company, controlled by the Federal Government, with shares traded on the stock exchange. BB offers a broad portfolio of products and services for individuals, companies, rural producers, and public agencies, including accounts, cards, loans, financing, investments, insurance, and agribusiness solutions. It has over 3,900 physical branches and more than 10,600 service points distributed throughout the country, as well as over 81 million active customers. Founded in 1986 and headquartered in New Jersey, United States, Nice has solutions used by more than 25,000 organizations in over 150 countries. Among its clients are PayPal, TripAdvisor, Nespresso, Banco Pan, SeaWorld, Disney, Bose, CVS, Banco do Brasil, and Sony. Founded in 2007, A5 Solutions is a São Paulo-based company specialized in customer service, business communication, and digital transformation solutions. The company develops and integrates platforms based on artificial intelligence and cloud technology for contact centers, unified communication, omnichannel service, data analysis, IT infrastructure, and management of customer and employee experience. With operations throughout Brazil and international presence through a commercial unit in the United States, the company serves over 150 clients from various sectors, including Serasa, Fleury, Safra, Credit Suisse, Liberty Seguros, Crefisa, Dasa, Tivit, and Azul. Reporter at Baguete Diário