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Full-Time

Customer Product Support Analyst

Confirmed live in the last 24 hours

Inovalon

Inovalon

1,001-5,000 employees

Data-driven healthcare platform for improved outcomes

Data & Analytics

Compensation Overview

$15.62 - $19.24Hourly

Entry, Junior

Tampa, FL, USA

Category
Customer Support
Customer Success & Support
Required Skills
Sales
Customer Service
Requirements
  • Minimum of 1 year of experience in customer service
  • Experience multi-tasking in a fast paced, detail-oriented environment
  • Experience working independently
  • Experience working with cross-functional teams
  • Experience in a call center environment, Healthcare IT industry with high volume of transactions is preferred
  • Software Technical Support experience is preferred
  • Healthcare EDI Knowledge (ANSI 835, 837, 270/271) is preferred
  • Knowledge working with Problem Management, Records Management ticketing system is preferred
  • Experience using CRM Software is preferred
  • Experience with MS Office Products is preferred
  • Experience handling confidential information is preferred
Responsibilities
  • Answer inbound customer requests via telephone, email or chat
  • Contact and interface for customers regarding support, troubleshooting and problem resolution
  • Resolve technical support issues for Inovalon supported products within identified timeframes
  • Identify beneficial product opportunities for existing customers and communicate to sales team
  • Document all activities with customers in CRM per defined process and procedures
  • Resolve open cases within specified guidelines
  • Elevate issues following escalation procedure timely and as appropriate
  • Maintain compliance with Inovalon’s policies, procedures and mission statement
  • Adhere to all confidentiality and HIPAA requirements
  • Fulfill responsibilities provided by Inovalon for achieving operational and financial success

Inovalon offers a data-driven healthcare platform that integrates national-scale connectivity, real-time primary source data access, and advanced analytics to power over 100 cloud-based solutions, enabling improved clinical outcomes and economics across the healthcare ecosystem. The platform serves top U.S. health plans, global pharmaceutical companies, healthcare provider systems, and specialty pharmacy companies.

Company Stage

N/A

Total Funding

N/A

Headquarters

Bowie, Maryland

Founded

1997

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

12%