Financial Operations Assistant

Job Description

Our Insurance division is in the early stages of its journey, but already a core part of our business. Following the acquisition of the Burley Group in 2019, and strengthened with Milestone Insurance Consultants and Signature Underwriting in 2021, furthermore with Keystone Insurance based in Ireland in 2023, we have celebrated the merge of Burley Group now becoming Radius Insurance Solutions and the full transition onto our combined broking system. We continue to grow both organically and through acquisition. Complementing our other divisions, we are able to offer our Insurance services to the Radius customer base through tailored offerings specialist products.

Typical work responsibilities include:

• Ensure rigid controls around posting and reconciliation of Client monies.
• Daily and monthly financed funds reconciliation and accurate posting to Insurer system
• Ensure the receipt and collation of Insurer Statements as per your allocated Accounts to the outlined deadlines.
• Ensure rigid controls around Insurer account reconciliations.
• Ensure each Account is reconciled within the timeframe outlined in the TOBA for each of the Accounts.
• Accurately identifying the amounts payable to Insurers, effectively communicating to Insurers any differences to the statements, ensuring only what has been received is paid.
• Create and sustain excellent communication in identifying and resolving any disputes of payment, with Insurers and sales agents.
• Accurate production of Payment Reports to be sent for authorisation and payment to Insurers.
• Ensure the accurate posting of Insurer receipts in the Client account to the Insurer system.
• Daily and weekly reconciliations of regulated client money accounts for management review.
• Ensure that the generic client accounts email inbox is effectively managed, along with the team.
• Adhere to internal controls to ensure we maintain the correct level of authorisation, sign-off and documentation.

Qualifications

The skills/attributes we are looking for are: -

• Customer service/support experience and good with numbers
• Experience dealing with high volume with attention to detail.
• Experience in resolving client queries.
• Ability to effectively communicate and represent the business to external parties.
• Strong written and verbal communication skills.
• Experience of fostering strong working relationships across the organisation as well as with external Suppliers/Insurers
• Experience of working within an accounts environment would be desirable