Full-Time

IT Technical Support

Posted on 11/21/2024

Teledyne

Teledyne

1,001-5,000 employees

Industrial & Manufacturing
Aerospace
Healthcare

Mid, Senior

Thousand Oaks, CA, USA

Provides local client IT support for the LA Region, primarily for Teledyne Scientific & Imaging.

Category
IT Support
IT & Security
Requirements
  • Associate's degree (A.S.) from two-year college or technical school in a related field or Information Technology certifications preferred and 3 years’ experience in an Information Technology service & support role; OR
  • High School diploma or equivalent required and at least 5 years of experience in an Information Technology service & support role; or equivalent combination of education and experience.
  • Detailed knowledge and intermediate understanding of the following technologies:
  • Windows 10
  • Active Directory
  • Microsoft Office 2016, 365 (including Outlook, Teams, etc.)
  • Current hardware
  • Ability to learn and adapt to new technologies.
Responsibilities
  • Provide local client IT support for the LA Region, primarily for Teledyne Scientific & Imaging with home base being Thousand Oaks, CA.
  • Install hardware/software, perform hardware refreshes, and manage break-fix of hardware/software.
  • Respond to all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.
  • Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved.
  • Record and track interactions with end-users and related activities in the service desk tool.
  • Create Knowledge Base articles as repetitive issues arise.
  • Provide site IT support encompassing:
  • PC configuration and troubleshooting - OS, hardware, and software;
  • PC maintenance/preventative maintenance;
  • PC replacement (tech refresh)
  • Network cabling activities, where applicable
  • Printer installation, networking, configuration and troubleshooting;
  • New user setup on Active Directory network;
  • Support for client applications;
  • Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support
  • Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
  • Maintain department loaner equipment and administer checkout process
  • Review and record daily event logs
  • Call software and hardware vendors to request service regarding defective products
  • Support equipment used in conference rooms and auditorium
  • Provide IT support for all local systems/applications
  • Perform project work as directed
  • Be an essential part of the LA Region IT Team supporting multiple sites
  • Work closely with local site and with other team members using approved tools and reporting mechanisms to ensure that we follow the policies and procedures that have been put into place to ensure a safe, secure, updated computing environment

Company Stage

IPO

Total Funding

N/A

Headquarters

Thousand Oaks, California

Founded

1960

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Teledyne's partnership with Pilot John taps into the growing aviation battery market.
  • Forge 1GigE SWIR camera series meets demand for advanced imaging in industrial applications.
  • OEM agreement with Ocean Power Technologies strengthens Teledyne's position in renewable energy.

What critics are saying

  • Competition in 3D machine vision from companies like Cognex and Keyence is increasing.
  • Regulatory challenges may arise for new counter-drone technologies in the defense sector.
  • Supply chain issues in semiconductors could affect Teledyne's new camera production.

What makes Teledyne unique

  • Teledyne's Z-Trak 3D Apps Studio targets the growing automation demand in manufacturing.
  • Cerberus XL C-UAS positions Teledyne in the expanding counter-drone technology market.
  • Teledyne's acquisition from Excelitas enhances its aerospace and defense electronics capabilities.

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