Commercial Collector

As a Commercial Collector with Irving Oil, you will identify and manage credit risk for commercial accounts within a specific portfolio. Your goal will be to balance both inbound and outbound contacts with commercial customers and work with them to manage repayment plans and accept and process payments. Preparing accounts for placement with third party collection and sending daily notifications to customers as appropriate are all part of this role’s responsibilities.

We encourage applicants to apply on-line, byApril 14, 2025.

What We Offer:  

• Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café    

• Hybrid Work Model – Allows for a blend of in-office and work-from-home days   

• Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance   

• Flexible Benefits Plan – Including medical and dental benefits that are both in effect from day one   

• Paid Vacation – Plus an annual option to purchase additional vacation, too   

• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program   

• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program 

Your Responsibilities:

• Manage a portfolio of a variety of Commercial and Government accounts

• Notify customers of account delinquency, primarily by phone and email as secondary

• Manage customer repayment plans and accept/process payments

• Prepare accounts for placement with 3rd party collections – legal or agency

• Identify and manage risk within collection portfolio

• Prioritize calls and emails based on objective criteria

• Participate in projects and/or team initiatives as required

• Support Credit Approval calls for new residential customer accounts by reviewing Trans Union credit reports

• Account Maintenance (as required)

Your Skills:  

• Professionalism with excellent customer service and follow-through skills

• Ability to meet deadlines in a fast-paced environment while maintaining attention to detail

• Clear communicator (spoken and written), with bilingualism (English and French), a strong asset

• Strong analytical thinker with continuous improvement mindset

• Financial risk management skills

• Effective collaborator and a team player with ability to handle objections and adversity

Your Experience:

• 3+ years of experience with collections

• Previous commercial accounts experience or coursework in Business, Accounting, or Finance, are assets

• Competent in MS Office applications: Word and Excel especially

#LI_Hybrid  

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’screated when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.Diversity is key to our success and inclusion is everyone’s responsibility.​

Job Requirements - Work Experience

Job Requirements - Education