Full-Time

Account Protection Specialist

Brex

Brex

1,001-5,000 employees

Credit cards & financial services for startups

Data & Analytics

$60800 - $76000

Equity

Junior, Mid, Senior

Canada

Required Skills
Communications
Requirements
  • Well-versed in customer experience, operations, and risk management
  • Fraud prevention experience
  • Excellent verbal, written, and interpersonal communication skills
  • Proactive and able to multi-task in a fast-paced environment
  • Experience in Microsoft Office/Google Apps
Responsibilities
  • Access systems and document steps taken to efficiently service the customer
  • Determine action required based on established procedures to protect the assets and work with management on handling more complex cases
  • Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to request additional information and/or documentation to support a decision on whether fraudulent activity has occurred
  • Provide support to cross-functional teams (CX, Fraud Operations, KYC, Cash Operations) to ensure appropriate steps are taken on high-risk accounts
  • Speak with victims of fraud and provide appropriate talking points while ensuring both the victim and Brex are secured
  • Review documentation and assess the validity of those documents
  • Place and/or take calls as escalated and requested by the cross-functional teams or team leaders
  • Communicate effectively with cross-functional teams to work and resolve complex issues and escalated situations
  • Participate in projects and initiatives such as, but not limited to: driving down fraud-related complaints and making the overall customer/fraud experience seamless
  • Adhere to regulatory and legal requirements
  • Extract and present data
  • Work effectively through email, phone, and chat channels

Company Stage

Series D

Total Funding

$1.5B

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

5%

2 year growth

19%

Benefits

Self-care. Health, dental, and vision; One Medical; Spring Health mental wellbeing; Calm membership.

Money. Competitive compensation with a biannual merit cycle, equity, 401(k) plan, and more.

Rest. Unlimited PTO if full-time, paid holidays, company weeks off, and parental leave.

Freedom. Remote-first, team and company offsites, monthly stipend, and one-time office setup budget.

INACTIVE