Full-Time

Workplace Experience Specialist

Posted on 9/30/2024

Harness

Harness

1,001-5,000 employees

Intelligent software delivery and cloud cost management

Data & Analytics
Enterprise Software

Entry, Junior

London, UK

Requires daily in-office presence in London.

Category
Administrative & Executive Assistance
Administrative Support
Customer Service & Reception
Required Skills
Customer Service
Requirements
  • Located in London and comfortable with coming into the London office daily
  • Prior experience in a Reception, Hospitality, or Customer Service role
  • Great customer service experience
  • Stellar communication skills and a high EQ, with an ability to strike the right tone in emails and verbal communications
  • Good technological literacy and ability to quickly learn and navigate new tools (MS Office, Google mail, Slack, Zoom, etc)
  • Demonstrated work experience in organizational and problem solving skills
  • Super-flexible, adaptable, practical, and agile
  • Ability to work independently, follow directions and work well as part of a team
  • Proactive and assertive approach to completing tasks and responsibilities; excel at anticipating needs
  • Excellent time management skills, ability to multitask and prioritize work.
Responsibilities
  • Fulfill front desk administrative duties including greeting visitors and employees, sign-ins, receiving and sending mail, accepting deliveries
  • Monitor freshservice tickets and following process to assign to the appropriate team member
  • Monitor and answer our voicemail inbox, transferring messages to the appropriate parties as needed.
  • Coordinate the content collection and updating of our knowledge sharing pages for internal team playbook and external employee information pages
  • Proactively and consistently keep high traffic areas in good care and order. Clean up as needed.
  • Escalate all facilities maintenance requests/issues to the Manager, Americas Workplace Design + Experience
  • Assist the Workplace leadership in coordinating in office events
  • Additional ad-hoc administrative duties

Harness offers intelligent software delivery and cloud cost management solutions, focusing on automating the Continuous Integration and Continuous Delivery (CI/CD) process. Its platform helps businesses streamline their software development lifecycle, while its Cloud Cost Management tool detects and addresses cost anomalies in real-time to optimize cloud spending. Operating on a subscription-based model, Harness serves a diverse range of clients, from large enterprises to startups, aiming to enhance software delivery efficiency while maintaining quality and security.

Company Stage

Debt Financing

Total Funding

$389.1M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

23%

1 year growth

29%

2 year growth

28%
Simplify Jobs

Simplify's Take

What believers are saying

  • Harness's $150M funding will enhance AI capabilities and expand market reach.
  • Inclusion in Forbes 2024 Cloud 100 boosts Harness's brand reputation and customer trust.
  • Acquisition of OverOps enhances error analysis, improving application performance insights.

What critics are saying

  • Integration of OverOps may cause service disruptions if not managed well.
  • Generative AI tools like Google's Gemini 2.0 pose competitive pressure on Harness.
  • $150M funding increases pressure for rapid growth, risking strategic missteps.

What makes Harness unique

  • Harness offers a unique Cloud Cost Management solution for real-time cost anomaly detection.
  • The platform integrates AI to automate tasks like build failure resolution and security checks.
  • Harness provides a self-managed enterprise edition for Kubernetes, offering infrastructure flexibility.

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Benefits

Competitive salary and early-stage stock options

Comprehensive healthcare benefits

Flexible Spending Account (FSA)

Flexible work schedule

Employee Assistance Program (EAP)

Paid Time Off & Parental Leave

Monthly, quarterly, & annual social and team building events

TGIF-Off program

Remote office stipend

Monthly internet reimbursement

Monthly Food & Beverage Reimbursement Program

INACTIVE