Workplace Experience Specialist

• Fulfill front desk administrative duties including greeting visitors and employees, sign-ins, receiving and sending mail, accepting deliveries
• Monitor freshservice tickets and following process to assign to the appropriate team member
• Monitor and answer our voicemail inbox, transferring messages to the appropriate parties as needed.
• Coordinate the content collection and updating  of our knowledge sharing pages for internal team playbook and external employee information pages
• Proactively and consistently keep high traffic areas in good care and order.  Clean up as needed.
• Escalate all facilities maintenance requests/issues to the Manager, Americas Workplace Design + Experience
• Assist the Workplace leadership in coordinating in office events 
• Additional ad-hoc administrative duties 

• Located in London and comfortable with coming into the London office daily
• Prior experience in a Reception, Hospitality, or Customer Service role
• Great customer service experience
• Stellar communication skills and a high EQ, with an ability to strike the right tone in emails and verbal communications
• Good technological literacy and ability to quickly learn and navigate new tools (MS Office, Google mail, Slack, Zoom, etc)
• Demonstrated work experience in organizational and problem solving skills
• Super-flexible, adaptable, practical, and agile
• Ability to work independently, follow directions and work well as part of a team
• Proactive and assertive approach to completing  tasks and responsibilities; excel at anticipating needs
• Excellent time management skills, ability to multitask and prioritize work.

Work Location

London, UK

What you will have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events

Harness in the news:

• Harness Grabs a $150m Line of Credit
• Welcome Split!
• Harness Recognized in Inc.’s Best Workplace Awards 2022
• Harness on LinkedIn: America’s Great Companies to Work For -- And What You Can Learn From
• #6 - Glassdoor Best Places to Work 2021 list
• #17 on Forbes Top 50 Cloud Companies to Work For
• #47 on LinkedIn’ Top 50 Companies to Work For
• #2 on Quartz 2021 list best places to work for remote workers
• 2021 Career Launching Companies List

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. 

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.