Full-Time
Workflow Controller
Posted on 4/29/2025
Wayfair
10,001+ employees
E-commerce platform for home goods sales
Compensation Overview
$100.2k - $110.7k/yr
Mid, Senior
Company Historically Provides H1B Sponsorship
Aberdeen, MD, USA
- 3+ years operational experience in distribution or manufacturing.
- Able to guide and influence peers and leaders across levels and organization. Disseminate information effectively.
- Capacity Planning experience or Industrial Engineering background focused on operations flow and labor management
- Technical aptitude in multiple systems; understanding of Google Suite, Data Visualization platforms, basic SQL/GBQ.
- Bachelor’s Degree in a quantitative field (engineering, economics, math, and statistics), business or equivalent
- Basic and working knowledge of Six Sigma tools and Lean techniques; process focused, organized and able to assess change management requirements
- Strong understanding in the use of technical/statistical tools to drive process improvements.
- Create daily operating plans for a site and resolve variances between plan, actuals, and goals.
- Monitor plans and work in process backlogs to consider impacts of future planning and staffing.
- Provide input to strategic shift planning at the site to ensure the building is staffed according to mid-long term volume projections.
- Coordinate with local site operations and central planning teams to analyze historical data and forecast demand for that site.
- Manage and interpret the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators (Service Level Commitments).
- Engage at shift level, in real time to make proactive changes to support execution of the daily operations plan.
- Facilitate problem solving efforts when goals are not met based on current inputs to daily plan - i.e. Attrition, Absenteeism, Productivity.
- Support site operations team by optimizing staffing requirements for the site specific daily plan.
- Build a strong relationship with the site operations team to ensure proper execution of the daily level capacity / throughput plan through education in visibility to data and constant communication.
- Work in close collaboration with Network Planning, Field Industrial Engineering, Process Definition and Standards Excellence to enable performance management improvements.
Wayfair specializes in selling home goods through its e-commerce platform, wayfair.com. It offers a wide variety of products, including furniture, lighting, cookware, and appliances, catering to different styles and budgets. Wayfair connects consumers with over 5,000 brands, allowing it to provide a large selection of items without needing to manage extensive inventory. The company earns revenue from product sales and advertising fees from suppliers promoting their products on the site. Wayfair's unique selling point is its extensive range of home-related products, making it a convenient one-stop shop for customers. The goal of Wayfair is to simplify the shopping experience for home improvement projects by offering curated collections and appliance packages.
Company Size
10,001+
Company Stage
IPO
Headquarters
Boston, Massachusetts
Founded
2002
Simplify's Take
What believers are saying
- Wayfair's expansion into physical retail aligns with hybrid shopping trends.
- Increased interest in sustainable products offers growth opportunities for Wayfair.
- AI integration can improve customer engagement and satisfaction at Wayfair.
What critics are saying
- High costs and potential low foot traffic challenge Wayfair's physical store expansion.
- Closure of German operations indicates challenges in international market penetration.
- Recent layoffs for AI adoption may decrease employee morale and cause backlash.
What makes Wayfair unique
- Wayfair offers a vast selection of home goods through its marketplace model.
- The company provides curated collections, simplifying decision-making for home improvement projects.
- Wayfair's use of AR enhances the online shopping experience for customers.
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Benefits
Paid Holidays
Paid Vacation
Full Health Benefits
Life Insurance
Disability Insurance
Mental Health Support
Family Planning Benefits
Parental Leave
401(k) Company Match
Employee Discount
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↑ 0%Wayfair is set to open its third large-format store in Yonkers, N.Y., in early 2027, following the success of its first location in Wilmette, Ill., which attracted 720,000 visitors in its first year.
Wayfair, the online home goods giant, just launched a huge Memorial Day clearance sale.
A year after opening its first large-format physical retail location, Wayfair said it plans to open its third such store in early 2027.The home goods company opened its first brick-and-mortar retail location in Wilmette, Illinois, in May 2024; announced in a March press release that it will open one in Atlanta, Georgia, in 2026; and said in a Thursday (May 15) press release that it will open a third physical retail store in Yonkers, New York, in early 2027.“Over the past year, we’ve seen firsthand how a thoughtfully designed physical store can deepen engagement, drive growth and introduce the Wayfair brand to entirely new audiences,” Liza Lefkowski, vice president of merchandising and stores at Wayfair, said in the release.“The upcoming Yonkers store builds on that momentum — bringing our immersive retail experience to the New York metro area and delivering the same inspiration, convenience and flexibility our customers have come to expect.”During its first year, the Wilmette store drew more than 720,000 visitors, found that over 50% of its purchasing customers were new to the Wayfair brand, and earned a customer net promoter score of over 70%, according to the release.Each of the Wilmette location’s in-store events drew more than 75 guests, most of whom were first-time visitors to the store, per the release.The Yonkers store will be 114,000 square feet in size and will feature 19 departments, including furniture, décor, outdoor living and home improvement, according to the release.“New York is one of the most design-forward markets in the world, and Yonkers gives us the space to bring our retail vision to life,” Lefkowski said in the release.When announcing the opening of Wayfair’s first large-format physical location in May 2024, Lefkowski said the retailer is committed to “providing our customers with unparalleled shopping experiences, tailored to their preferences, whether they choose to shop online or in-store.”Thirty-nine percent of consumers in seven countries studied worldwide are Click-and-Mortar™ shoppers who use both digital tools and physical locations to create easy shopping experiences, according to the PYMNTS Intelligence report, “2024 Global Digital Shopping Index: The rise of the Click-and-Mortar™ shopper and what it means for merchants.”The report found that 71% of shoppers find the physical store central to their shopping experience and that most shop with some form of digital feature assistance
Economic uncertainty is the sentiment du jour in global supply chains as a result of the tariff wars, but consumer spending remains resilient for now, according to the CEOs of Wayfair and logistics giant C.H. Robinson. In a panel discussion at the recent Semafor World Economy Summit, Niraj Shah, CEO of eCommerce retailer Wayfair, and [] The post Wayfair CEO on How Suppliers Are Reacting to Economic Uncertainty appeared first on PYMNTS.com.
Tuesday, April 8 is your last chance to take advantage of Wayfair's huge Five Days of Deals event, offering up to 70% off home goods and furniture.