Wealth Management Managed Account Supervisor

Morgan Stanley is a leading global financial services firm providing a wide range of wealth management, investment banking, securities, and investment management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of core values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

POSITION SUMMARY
The Managed Account Supervisor is responsible for a wide variety of supervisory, compliance and risk functions. The successful candidate will be accountable for maintaining a controlled environment through the adherence to Morgan Stanley Wealth Management Canada “MSWC” business ethics and practices in addition to all MSWC policies and procedures. This role is a non-revenue sharing position that will report to the Chief Risk Officer of MSWC.

DUTIES and RESPONSIBILITIES:
The role requires a self-starter with strong communication and problem-solving skills, and the ability to work in a fast-paced and collaborative environment. The candidate will also need to be comfortable working as part of a team with colleagues across a diverse range of functional groups.

Surveillance & Supervision
• Responsible for the supervision of retail account activity conducted in managed and non-managed accounts
• Facilitates any supervisory inquiry or process that requires escalation
• Focuses on business ethics, regulatory and compliance practices
• Provides coaching and guidance to Financial Advisors in order to promote risk awareness and a compliant environment
• Ensure proper procedures are in place to ensure that approvals are handled appropriately and timely

Risk Management/Compliance/Legal
• Monitors and implements procedures to manage all facets of risk
• Facilitates regular and consistent communication of MSWC policies and other regulations
• Liaises with Chief Compliance Officer regarding customer complaints and client litigation
• Together with Chief Risk Officer, ensures appropriate supervisory coverage is maintained at all times
• Oversees responsibilities outlined in policy and procedure manuals, as well as new policies to ensure the Firm has procedures in place
• Supports the preparation for and response to audits, and ensures that any audit findings are appropriately responded to and remediated
• Works with Chief Risk Officer to monitor people risk, and ensures appropriate action is taken
• Responsible for proactive client contact in determining appropriateness, suitability and risk management

Administrative:
• Works closely Chief Risk Officer on any Human Resources issues as related to risk and compliance.
• Together with Senior Management, facilitates the training on MSWC compliance policies and procedures.
• Assists in the review and on boarding of Financial Advisor recruits

QUALIFICATIONS
• Bachelor’s degree required or equivalent education or experience
• Previous industry experience
• Possess CSC, CPH, 90-day training program and CSI Supervisors Course
• Must have either Canadian Investment Manager (CIM) or Chartered Financial Analyst (CFA) Charter Holder
• Meet the appropriate experience requirements as outlined in CIRO rules
• Other licenses as required for role or by management
• Knowledge of French is an asset but not a requirement

Knowledge/Skills
• In-depth knowledge of CIRO Rules
• Effective written and verbal communication skills
• Strong attention to detail
• Ability to prioritize and resolve complex problems and escalate as necessary
• Ability to identify issues and trends in order to anticipate change and provide recommended comprehensive solutions and remedies
• Evidence of strong leadership capabilities or previous supervisory experience
• Ability to organize and prioritize workflow and assignments in a deadline oriented environment
• Ability to interact with Financial Advisors and clients
• Excellent judgment and the ability to be discreet in all matters

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.