• Respond to and resolve Zendesk tickets and email requests with speed and accuracy, while following outlined department protocols.
• Maintain multiple, daily operational tasks, such as YouTube CMS queues and quality assurance processes, to ensure proper management of The Orchard’s digital assets, partnered channels, and claims on fingerprinting platforms.
• Organize, maintain, and resolve artist representation and metadata issues on fingerprinting platforms involving The Orchard’s catalog.
• Work closely with team members, management, and other departments to communicate issues and roadblocks pertaining to department projects and processes.
• Maintain strong knowledge of proprietary platform technology and their processes, with the ability to quickly learn new platforms and processes as needed.
• Additional duties and responsibilities as assigned.

• Office-first role, in office 4 days a week
• Experience in data, entertainment, or legal fields 
• Proficiency in Microsoft Excel and Google Docs
• Experience working in a CMS, such as YouTube CMS, Facebook Rights Manager, or SoundCloud Deck
• Experience working in ticketing systems, such as Zendesk
• Outstanding written and verbal communication skills; impeccable follow-up and follow-through capabilities
• Well-organized and attentive to detail
• Love of research, an innate sense of curiosity, and the desire to learn
• Discerning eye and ear for audio and visual content; bonus points for specialized knowledge of independent music or niche genres
• Basic knowledge of copyright and current popular music landscape
• Comfort in a fast-paced, team-oriented environment, and able to manage multiple deadlines simultaneously
• Fluency in a second language is highly preferred

What We Give You

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day 
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community. 
• The space to accelerate progress, positively disrupt, and create what happens next 
• Time off for a winter recess