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Full-Time

Overnight Guest Experience Associate

Posted on 7/2/2024

Placemakr

Placemakr

51-200 employees

Curates tech-integrated apartment-like spaces

Consulting
Design
Real Estate

Compensation Overview

$17.5Hourly

+ Stock Options + Monthly Bonus Program

Entry

Nashville, TN, USA

Category
Quality Control & Compliance
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Communications
Hubspot
Customer Service
Requirements
  • 1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage.
  • Previous experience working overnight hours and utilizing independent judgement that is required from an overnight point of contact.
  • Previous experience communicating effectively with internal and external customers, both verbally and in writing.
  • Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!).
  • Demonstrated ability to learn and complete night audit tasks (previous experience with hotel night audit systems and processes a plus!).
  • Ability to independently complete assigned tasks (including maintenance, housekeeping or inventory-related tasks) with urgency.
Responsibilities
  • Consistently provide an exceptional experience to all Placemakr guests, residents and partners.
  • Foster a 'one team' mentality by collaborating effectively with fellow property team members.
  • Maintain a safe, secure and compliant environment for team members and guests.
  • Respond to written guest communication in a timely and effective manner through various channels, including text, email, HubSpot and AirBnB.
  • Communicate effectively with internal and external customers (i.e. guests, team members and vendors).
  • Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards.
  • Audit guest check-ins and check-outs from previous day and forthcoming day to ensure proper processes have been completed.
  • Utilize maintenance, housekeeping, check-in, and other systems accurately.
  • Clear administrative, project-based or miscellaneous guest-related tasks from nightly queue and ensure all other outstanding tasks from the day are completed.
  • Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method.
  • Independently evaluate urgency of various situations (including housekeeping, maintenance, emergency, etc.) and escalate to appropriate leadership team members based on type of issue and urgent attention required.
  • Complete thorough and effective shift handovers at the conclusion of each shift.
  • Additional duties and responsibilities, as assigned.

Placemakr offers curated apartment-like spaces with a blend of hotel amenities and home comforts, emphasizing seamless tech integration, including fast, reliable Wi-Fi, smart TVs, and modern fitness centers. The company partners with developers to curate spaces in hand-picked neighborhoods, integrating technology to maximize the value of the properties.

Company Stage

Seed

Total Funding

$283.3M

Headquarters

Washington, District of Columbia

Founded

2017

Growth & Insights
Headcount

6 month growth

16%

1 year growth

10%

2 year growth

8%
INACTIVE