The Cloud Application Administrator role is responsible for the administration, development, testing and deployment of various cloud-based systems with focus on identity management at KnowBe4. In addition, the role is responsible for automating cloud-based workflows and processes, utilizing IAM/IGA solutions, to assist with compliance, auditing and reporting.

Responsibilities:

• Administrate, configure, troubleshoot, and support IAM initiatives and solutions
• Collaborate with KnowBe4 teams to help provide security/IAM best practices and design patterns
• Develop and document environment topologies and standards
• Provide an escalation point for complex issues
• Ensure timely recovery from outages, performs root cause analysis, and implements preventative measures on owned systems
• Seek opportunities to automate, document, share, educate, and improve processes
• Gather requirements from internal clients and provide security/IAM technical expertise to the development of initiative requirements
• Ensure that proposed and existing system architectures are aligned with organizational standards, goals, and objectives
• Partner with PMO to compile requirements, workflow diagrams, and success metrics for relevant projects
• Assist in the planning, design, and development of new capabilities and enhancements to existing applications
• Work with team members and Project Managers to assist in setting direction and tone on cadence for project execution
• Continue personal growth in the areas of technology, business knowledge, and KnowBe4 policies

Minimum Qualifications:

• Bachelor’s degree from an accredited college or equivalent work-related experience with minimum 5+ years hands-on technical experience in a similar capacity
• 3+ years with hands-on IAM, IGA or IDM experience
• 5+ years administration in cloud systems
• 3+ years in a technical project environment
• Experience working in a regulated environment 
• Experience with cloud platform connection adapters (AD, Salesforce, etc)
• Experience in SAML administration (OKTA, OneLogin)
• Experience in automation/workflow systems
• Experience in software and SaaS with an understanding of scripted languages (js, Powershell, bash)
• Experience in JIRA and Smartsheets
• High level technical understanding of cloud based, automation and analytical systems
• Excellent administrative and planning skills
• Strong time management skills with adaptability to manage multiple projects and priorities
• Strong customer service skills