Gifting and Uniforms Venue Cluster Manager

Who We Are:On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

The Role & What You’ll Do

On Location has been appointed as the Official Hospitality Provider of the FIFA World Cup 26™! As a Venue Cluster Manager at On Location, you will serve as the central point of coordination and leadership at your assigned FIFA World Cup 26™ cluster of Host Cities & stadiums. You are the primary liaison for FIFA’s Venue Team within your cluster and carry full accountability for orchestrating On Location’s Hospitality Gifting & Uniforms delivery within your Cluster venues. This is a critical role that demands operational excellence, cross-functional alignment, and the ability to translate complex requirements into on-the-ground execution. You will ensure the Gifting & Uniforms program is delivered to FIFA’s standards and timelines, while proactively resolving challenges and facilitating stadium-specific operational optimization.

You thrive in fast-paced, high-stakes environments and bring a deep understanding of large-scale venue operations, particularly within stadiums. You are highly collaborative, detail-oriented, and skilled at aligning internal and external stakeholders. Your knowledge of stadium workflows enables you to anticipate needs, mobilize resources, and ensure seamless hospitality delivery that meets the expectations of both FIFA and premium guests.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES – PRE-TOURNAMENT PLANNING

• Work closely with the On Location Gifting & Uniforms team in the planning & production of the Gifting & Uniforms Program

• This will include the management of a gifting database, gifting & uniforms sample reviews, Purchase Order management, logistics & delivery planning

• Oversee the identification, allocation, and setup of Gifting & Uniforms spaces, including in-stadium areas, external hospitality villages and uniform collection points.

• Assist in the drafting of dashboards, processes and tournament time protocol which may also include Guideline documents for both Gifting & Uniforms functions.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES – TOURNAMENT TIME

• Act as the single point of contact for your Cluster of cities, communicating between On Location Headquarters and the Venue Guest Experience Manager (including the respective Gifting & Uniforms Supervisors), providing direction and management across the Gifting & Uniforms functions operating at the stadium venues and uniform collection points.

• Own cluster-wide Gifting & Hospitality project management, ensuring both workstreams are aligned and delivering to scope, timeline, and service-level expectations.

• Work closely with  Gifting & Uniforms Venue Supervisors within cluster to ensure matchday readiness and smooth operations.  

• Serve as a proactive integrator and problem-solver, rapidly responding to cluster-specific operational changes or optimizations.

• Facilitate clear and timely communication between On Location Headquarters and On Location Venue Management teams to enable collaborative and transparent decision-making.

• Participate in internal and external site visits (if required), stadium walkthroughs, and readiness meetings within designated cluster.

• Maintain real-time tracking tools, dashboards, and cluster/venue-specific documentation to ensure accountability across Hospitality Gifting & Uniforms functions.

• Support the Gifting & Uniforms Director by contributing strategic insights, localized recommendations, and critical data points from the cluster perspective.

• Leverage strong working relationships with Venue Management, Logistics and vendors to enable smooth venue access, timely deliveries, compliance, and operational readiness.

• Provide hands-on management during event time, including coordination, issue escalation, and delivery assurance across guest touchpoints.

• Assist in venue-level budget planning and monitoring in collaboration with finance and operations leads.

Preferred Experience, Knowledge, Skills & Abilities

• Minimum of 5-7 years of experience in major sporting events, venue operations, or hospitality and/or event production roles.

• Demonstrated success in stadium or arena-based hospitality programs or operational teams.

• Ability to synthesize large volumes of information and make decisions quickly under pressure.

• High fluency in project management tools (e.g., Smartsheet, Excel), dashboards, and operational workflows.

• High interpersonal skills with the ability to influence, align, and motivate cross-functional teams and external partners.

• Excellent written and verbal communication skills for both daily reporting and day-to-day coordination.

• Strong understanding of FIFA or other international sporting bodies is highly desirable.

• Preference for candidates with existing relationships at the assigned stadium venues within cluster

• Willingness to travel and work flexible or extended hours during key planning and event delivery phases.

We’d love if you also have these:

• A natural leader who brings confidence, calm, and clarity to high-pressure environments

• Operates with a solutions-first mindset, identifying potential obstacles before they escalate and unlocking practical paths forward.

• Deep appreciation for the complexity of stadium environments and the interdependencies required for successful Guest Experience delivery.

• Able to balance strategic thinking with hands-on execution, adapting to fast-changing priorities and delivering with excellence.

• Strong attention to detail and ability to uphold On Location’s high standards of guest experience, safety, and professionalism.

Working Environment & Availability

• Fixed Term Position – Location: USA East Coast, ideally at one of the Host Cities New York New Jersey, Philadelphia, Boston or Miami

• This role is venue-based and will require significant on-site presence before and during the FIFA World Cup 26™.

• Candidates must be available for travel throughout the planning period, particularly for multi-day planning sessions, readiness testing, and event-time operations.

• Flexibility to work non-traditional hours, including evenings, weekends, and holidays during event build and execution phases.

Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Rate Minimum:

$71,250 annually (minimum will not fall below the applicable state/local minimum salary thresholds)

Hiring Rate Maximum:

$95,000 annually