Full-Time
Welcome Host Team Leader
WSH International Investments
Contract catering and brand portfolio management
Compensation Overview
£33.9k - £33.9k/yr
Edinburgh, UK
In Person
 Administrative & Executive Assistance (1) |
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- Previous supervisory customer service experience is essential, with a minimum of 12 months in a five-star customer service role in a corporate or hotel environment.
- Experience working with audio-visual and conferencing equipment, room reservations, switchboard systems, and help desk systems is highly essential.
- The successful candidate must be able to engage with others to create rapport and handle multiple requests simultaneously.
- The candidate must be able to lead and develop a large, diverse team and promote change.
- Supervise and develop the Welcome Team to provide a high level of client care and personal service to visitors, clients, and internal stakeholders.
- Ensure the client’s business maintains a positive visitor experience and service excellence.
- Set an example for the team and lead the delivery of welcome and client-care services.
- Work shifts totaling 40 hours per week between 7 a.m. and 6 p.m., Monday through Friday.
- Excellent communication skills.
- Exceptional attention to detail.
- A proactive and flexible approach.
- A can-do attitude.
WSH is a British holding company that owns a portfolio of brands in the food services and hospitality sector, with contract catering as its main business for clients like businesses and schools. It operates brands such as BaxterStorey, Benugo, and Searcys, delivering tailored meals and service and focusing on fresh, seasonal, locally sourced ingredients while managing costs. Unlike single-brand caterers, WSH uses a portfolio approach with brand specialization across corporate dining, restaurants, and cafes to gain scale in procurement and operations. Its goal is to provide dependable, high-quality food and service to a broad client base, while growing its brand portfolio and improving efficiency for clients and stakeholders.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Reading, United Kingdom
Founded
2011
Simplify's Take
What believers are saying
- Benugo reported £145.7 million turnover for 2025, its highest ever in July 2026.
- BaxterStorey launched Chef Battle 2026, showcasing retention and culinary talent development.
- Chris Mitchell became BaxterStorey COO in June 2026, supporting execution during expansion.
What critics are saying
- Drax workers struck over pay in 2024, exposing recurring labor conflict risk.
- The Caterer named BaxterStorey for historical wage-payment errors, damaging compliance credibility.
- High dependence on large client contracts creates existential concentration risk if British Airways or Drax exits.
What makes WSH International Investments unique
- BaxterStorey, Benugo, and Searcys span corporate, travel, and premium heritage venues.
- British Airways extended BaxterStorey through 2035, signaling long-term client trust and operational depth.
- WSH scales through acquisitions, including bm family in November 2025 and Searcys integration.
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Benefits
Flexible Work Hours
Company News
As part of their ESG commitments, WSH launched a 'Supplier Code of Conduct' in which 11 targets were set in a bid to continually raise the bar on sourcing standards and transparency across the foodservice supply chain.
Westbury Street Holdings launched Mosaic, a subscription-based contract catering model, as part of a move to offer clients flexible solutions in a post-Covid workplace.