Full-Time

Technical Support Specialist

Updated on 9/4/2026

Autostore

Autostore

501-1,000 employees

B2B automated warehouse storage and fulfillment

No salary listed

Company Does Not Provide H1B Sponsorship

Salem, NH, USA

In Person

Regular travel of 10%-20% is required, including on-site partner and trade show support.

Bachelor's

Category
Customer Experience & Support (1)
Required Skills
Robotics

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Requirements
  • At least 1 year of experience in a hands-on mechanically or electrically focused technical environment.
  • A Bachelor's degree in Mechanical Engineering, Robotics, or a related technical discipline is preferred; extensive relevant experience may substitute.
  • Demonstrated ability to quickly master complex technical systems.
  • Strong aptitude for technical problem-solving and customer training.
  • Willingness and ability to travel 10%-20% of the time.
  • Availability to work Saturday and Sunday shifts and participate in the on-call rotation.
Responsibilities
  • Respond promptly and effectively to incident cases, spare part cases, warranty cases, delivery quality cases, and robot repair cases.
  • Provide on-site support to partners and trade shows as needed, demonstrating proficiency in all AutoStore modules.
  • Attend and actively participate in weekly Technical Support Specialist meetings and Technical Support Specialist Lead meetings.
  • Proactively meet personal and team key performance indicators to ensure efficient support delivery.
  • Contribute to the knowledge base by writing informative articles to assist partners in troubleshooting and resolving issues.
  • Serve as an instructor in AutoStore Academy trainings, sharing expertise and best practices with partners.
  • Maintain a thorough understanding of internal procedures and processes outlined in the Technical Support Specialist Rulebook.
  • Collaborate with internal teams, including Sales and Research and Development, to ensure readiness for service and support and provide feedback from the support department.
  • Foster trusted relationships with partners and key stakeholders to ensure effective communication and problem resolution.
  • Seek new knowledge and make relevant knowledge accessible to others.
  • Apply analytical thinking to break down complex problems.
  • Understand and explain the key elements of AutoStore technology and business model.
  • Maintain a calm mindset under pressure and during uncertainty.
  • Work weekend shifts and participate in the on-call rotation.
  • Travel regularly 10%-20% of the time.
Desired Qualifications
  • A Bachelor's degree in Mechanical Engineering, Robotics, or a related technical discipline.

AutoStore provides automated warehouse systems for business customers, focusing on high-density storage and goods-to-person order fulfillment. It uses a modular cube layout with robots moving on a fixed grid to retrieve bins and bring them to ports, enabling efficient use of warehouse space. It differentiates itself with a compact cubic grid, a goods-to-person flow, and a pay-per-pick option supported by a broad partner network for design, installation, and service. Its goal is to help e-commerce, grocery, healthcare, and 3PL providers automate fulfillment, cut labor costs, and speed up order processing across warehouses.

Company Size

501-1,000

Company Stage

IPO

Headquarters

Vindafjord, Norway

Founded

1995

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Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 revenue hit USD 192.1 million, up 43.4%, with backlog at USD 596 million.
  • Gross margin held at 72.2% and adjusted EBITDA margin reached 44.9% in Q2 2026.
  • Footasylum targets September 2026 go-live, creating a near-term reference customer for R5 robots.

What critics are saying

  • AutoStore's August 13, 2026 Amazon deal has no purchase commitments, limiting near-term revenue.
  • AutoStore's Ocado patent history includes invalidated claims and £6.7 million costs from 2023.
  • Amazon's framework gives one buyer enormous pricing leverage, compressing AutoStore margins and valuation.

What makes Autostore unique

  • AutoStore's cubic grid packs dense storage, beating aisle-based systems on warehouse space.
  • THG Fulfil's Footasylum deployment on June 30, 2026 shows partner-led implementations scale fast.
  • August 13, 2026 Amazon framework validates AutoStore's global enterprise relevance.

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Benefits

Unlimited Paid Time Off

Parental Leave

401(k) Retirement Plan

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

0%
Business Insider
Aug 23rd, 2026
Jefferies reaffirms their Hold rating on AutoStore Holdings Ltd. (AUTO).

Jefferies reaffirms their Hold rating on AutoStore Holdings Ltd. (AUTO). Aug. 23, 2026, 06:25 AM Jefferies analyst Lucas Ferhani maintained a Hold rating on AutoStore Holdings Ltd. on August 21 and set a price target of NOK15.40. * Unlock powerful investing tools with TipRanks Premium to make smarter, more confident investment decisions * Subscribe to TipRanks Smart Investor Newsletter, and discover new investing opportunities with data-backed stock picks According to TipRanks, Ferhani is ranked #1677 out of 12440 analysts. AutoStore Holdings Ltd. has an analyst consensus of Hold, with a price target consensus of NOK16.80, a 6.73% upside from current levels. In a report released on August 14, Barclays also maintained a Hold rating on the stock with a NOK18.20 price target. Based on AutoStore Holdings Ltd.'s latest earnings release for the quarter ending June 30, the company reported a quarterly revenue of NOK192.1 million and a net profit of NOK50.6 million. In comparison, last year the company earned a revenue of NOK133.9 million and had a net profit of NOK11.3 million

Cision
Aug 13th, 2026
AutoStore Holdings Ltd - strategic supply agreement with Amazon.

AutoStore Holdings Ltd - strategic supply agreement with Amazon. (Nedre Vats, August 13, 2026): AutoStore Holdings Ltd. (AutoStore, OSE:AUTO), the leader in Intelligent Fulfillment, has entered into a strategic supply agreement (the "Agreement") with Amazon.com Services LLC ("Amazon"). The Agreement establishes a framework for the supply of AutoStore's products and solutions to Amazon on a global basis. Whilst the Agreement defines the terms for further procurement of AutoStore systems by Amazon, it does not contain any purchasing commitments at this time. This information is considered to be inside information pursuant to the EU Market Abuse Regulation. This announcement was published by Hiva Flåskjer, SVP Investor Relations, on the date and time provided. For further information, please contact: Hiva Flåskjer, SVP Investor Relations, AutoStore AS Telephone: +47 958 66 790 I [email protected] About AutoStore | www.autostoresystem.com AutoStore combines automation, software, and AI to enable Intelligent Fulfillment across the entire lifecycle. Founded in Norway, Transparency International has grown into a global technology company delivering advanced technology that automates and orchestrates order fulfillment. Its goal is simple: to ensure orders arrive faster than ever, with minimal environmental impact - helping brands exceed customer expectations. Today, Transparency International has approximately 2,000 systems in 68 countries and continue to grow as a global community of employees, partners, customers, suppliers, and connected technologies. Its fulfillment solutions simplify operations, and by listening closely to its community, Transparency International continuously innovate to meet the industry's most complex needs. With AutoStore, brands gain speed, efficiency, improved workplaces, and significantly more floor space. AutoStore - moving things forward

MarketScreener
Jun 30th, 2026
AutoStore: Footasylum selects AutoStore and THG Fulfil for new automated fulfillment system.

AutoStore: Footasylum selects AutoStore and THG Fulfil for new automated fulfillment system. Published on 06/30/2026 at 04:07 am EDT NEDRE VATS, NORWAY (June 30, 2026) - AutoStore(TM), the global leader in intelligent fulfillment, announces that Footasylum, one of the UK's leading retailers of fashion streetwear and sportswear, will deploy a new automated AutoStore system with THG Fulfil, an AutoStore distributor and provider of Software-as-a-Service technology, robotics and operations platforms for global ecommerce. Partnership Overview The partnership marks THG Fulfil's first AutoStore implementation for an external retailer, building on the expertise the business has applied across multiple AutoStore deployments within its own global fulfillment network. The implementation will see 85 AutoStore R5 robots deployed across more than 96,000 bin locations, with 24 carousel ports and 100% of Footasylum's live SKU range stored within the AutoStore grid. The project is being delivered within a three-month build program, with first order go-live targeted for September 2026. "This project shows how AutoStore technology can help fast-moving retailers build scalable, space-efficient fulfillment operations," says Russell Holmes, Sales Director UK&I at AutoStore. "Together with partners like THG Fulfil, we help customers increase capacity, improve efficiency and support growth without adding unnecessary complexity." Enhancing Fulfillment Capabilities For Footasylum, the implementation marks a step-change in fulfillment capability, deploying a fully automated, goods-to-person model engineered to enhance operational efficiency, optimize space utilization and scale capacity in line with the retailer's growth ambitions. "This project shows how AutoStore technology can help fast-moving retailers build scalable, space-efficient fulfillment operations." Russell Holmes, Sales Director UK&I at AutoStore. At the heart of the solution will be THG Fulfil's proprietary SaaS infrastructure, including a Warehouse Control System purpose-built and continuously optimized by THG Fulfil's in-house development team. "What will make this partnership different is not just the hardware, it is the software and operational knowledge behind it," says Tom Killeen, COO, THG Ingenuity. "THG Fulfil has spent two decades obsessing over the end consumer experience as a retailer, and that knowledge is embedded into everything we build. As an AutoStore distributor and integrator, we bring proprietary SaaS infrastructure including a purpose-built WCS, an AI-backed data science function, and a depth of operational experience that compounds in value long after go-live. "For Footasylum, our Robotics-as-a-Service commercial model removes the traditional barriers to entry for a first major automation project, giving them access to enterprise-grade infrastructure without the capital commitment. With their entire SKU range running through a system purposefully designed around their operation, we are confident the results will speak for themselves." "What will make this partnership different is not just the hardware, it is the software and operational knowledge behind it," says Tom Killeen, COO, THG Ingenuity." Supporting Long-Term Growth "As Footasylum continues to grow, we are committed to investing in the infrastructure that will support the business today and long into the future," says Hannah Mercer, CEO, Footasylum. "Our fulfillment operation is a critical part of that, and this project represents one of the most significant investments we have made in the business in recent times. "Working closely with THG Fulfil, we have designed a solution tailored to the specific demands of our operation and the increasing breadth of our offer. As our product range expands and the business evolves, it is vital that the infrastructure underpinning it keeps pace. "This investment gives us a materially more advanced fulfillment platform - one that helps us manage greater complexity, improve the flow of products through the operation and lay the groundwork for the next stage of Footasylum's development, all while continuing to deliver for our customers." Driving Scalable Automation Across Retail Across industries and regions, AutoStore works with its partners to deliver scalable, high-performance automation solutions for B2B and B2C fulfillment. The Footasylum project is one example of how AutoStore technology supports growth, flexibility and operational efficiency in live retail operations. Media Contact Patrik Wallgren, AutoStore, [email protected] About AutoStore AutoStore(TM) combines automation, software, and AI to enable Intelligent Fulfillment across the fulfillment lifecycle. Founded in Norway, AutoStore has grown into a global technology company with more than 1,900 systems in over 65 countries. AutoStore uses advanced software to automate and orchestrate order fulfillment, helping brands move goods faster, use space more efficiently and create better workplaces. AutoStore works with a global community of employees, partners, customers, suppliers and connected technologies to solve complex fulfillment challenges. AutoStore - moving things forward. Attachments * Original document * Permalink Disclaimer AutoStore Holdings Ltd. published this content on June 30, 2026, and is solely responsible for the information contained herein. Distributed via Public Technologies (PUBT), unedited and unaltered, on June 30, 2026 at 08:06 UTC. (C) Publicnow - 2026

Cision
May 19th, 2026
AutoStore: minutes from Annual General Meeting 2026.

AutoStore: minutes from Annual General Meeting 2026. (Nedre Vats, 19 May 2026): AutoStore Holdings Ltd. ("AutoStore" or the "Company", OSE:AUTO) has today at 15:00 hours (CEST) held its Annual General Meeting as a digital meeting. All proposed resolutions were approved. Please find enclosed the minutes from the Annual General Meeting, which will also be made available on the Company's website: https://www.autostoresystem.com/investors/corporate-governance#general-meetings This information is subject to disclosure requirements pursuant to Section 5-12 of the Norwegian Securities Trading Act. For further information, please contact: Hiva Flåskjer, Senior Vice President Investor Relations, AutoStore AS About AutoStore | www.autostoresystem.com AutoStoreT combines automation, software, and AI to enable Intelligent Fulfillment across the entire lifecycle. Founded in Norway, Transparency International has grown into a global technology company delivering advanced technology that automates and orchestrates order fulfillment. Its goal is simple: to ensure orders arrive faster than ever, with minimal environmental impact -helping brands exceed customer expectations. Today, Transparency International has more than 1,950 systems in over 65 countries and continue to grow as a global community of employees, partners, customers, suppliers, and connected technologies. Its fulfillment solutions simplify operations, and by listening closely to its community, Transparency International continuously innovate to meet the industry's most complex needs. With AutoStoreT, brands gain speed, efficiency, improved workplaces, and significantly more floor space. AutoStore - moving things forward

WebWire
Mar 24th, 2026
Fast Company names AutoStore among 2026 Most Innovative Companies.

Fast Company names AutoStore among 2026 Most Innovative Companies. NEDRE VATS, NORWAY - WEBWIRE - Tuesday, March 24, 2026 AutoStore, the global leader in intelligent fulfillment, has been named one of Fast Company's Most Innovative Companies of 2026, in the Logistics category for applying automation in new ways across industries. AutoStore has been named to the list alongside Google, Nvidia, and Shopify. AutoStore earns this recognition for extending its automation platform across industries and use cases, from retail and healthcare to new applications like agriculture. One example is its partnership with vertical farming company OnePointOne, where AutoStore adapted its cube-based storage and retrieval system to create Opollo Farm, the world's first vertical farm operated entirely by robots. Instead of storing consumer goods, the system manages living crops. Robots precisely control water, light, airflow, and nutrients, and move plants and produce seamlessly through each stage of growth with near-zero human handling. Vertical farming promised to bring food production closer to people, reduce water waste, and cut emissions from long-haul transport. But most ventures struggled to make it economically viable. Labor costs were high, yields were inconsistent, and the model proved difficult to scale. AutoStore solves these barriers by treating vertical farming as a fulfillment problem and applies the same principles of intelligent fulfillment used in retail, using the same high-density, high-accuracy automation that powers order fulfillment for retailers like Puma, Best Buy, and DHL to the challenge of growing food. The same system architecture supports a wide range of applications, including automated piece picking, order preparation, and high-throughput fulfillment across industries. By combining storage, retrieval, and increasingly automated order preparation, AutoStore enables end-to-end automation across the fulfillment workflow. The results are measurable. The first Opollo Farm installation in Phoenix, Arizona, now supplies Whole Foods Market with microgreens, basil, and packaged salads. Crops reach harvest in just 15 days, cutting traditional growth cycles in half. Water usage is reduced by 95% compared to conventional farming, and production costs are down 60% for microgreens, 40% for basil, and 20% for packaged salads. Supply chains that once spanned thousands of miles now move produce from farm to shelf in days, reducing spoilage and contamination risk. "This started with a simple question. Where else can automation solve a fulfillment problem beyond SKU picking?" said Parth Joshi, Chief Product Officer at AutoStore. "Opollo Farm is one answer. It shows how intelligent fulfillment can extend beyond traditional warehouses into entirely new industries." Because the AutoStore grid is modular and can expand in any direction, Opollo Farm is not a one-city solution. It fits into existing warehouses, scales to match community needs, and can be deployed in urban centers, food deserts, and anywhere that needs a more resilient, local food supply. Fast Company's recognition reflects a broader shift in how the industry thinks about fulfillment. It is no longer a fixed warehouse function. It is a modular, adaptable infrastructure that can serve new industries. This aligns with AutoStore's recent advancements in AI-driven software and intelligent fulfillment, including new capabilities introduced this week. From retail to healthcare to agriculture, AutoStore is showing that the same automation used in fulfillment can solve challenges in entirely new industries. AutoStore continues to expand what its technology can solve, combining automation, software, and AI to unlock new applications and drive the next generation of fulfillment. This reflects a broader shift in how automation, software, and AI come together to redefine fulfillment across industries. About AutoStore: AutoStore(TM) combines automation, software, and AI to enable Intelligent Fulfillment across the fulfillment lifecycle. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That's how we help brands exceed customer expectations. We have more than 1900 systems in over 65 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry's most complex needs. With AutoStore(TM), brands gain speed, efficiency, and improved workplaces. And much more floor space. AutoStore - moving things forward. WebWireID352405 * Contact Information - Patrik Wallgren - Head of Global PR - AutoStore - Contact via E-mail This news content may be integrated into any legitimate news gathering and publishing effort. Linking is permitted. Distribute your news. * Every day, hundreds of individuals and companies choose WebWire to distribute their news. * WebWire places your news within numerous highly trafficked news search engines generating leads and publicity. * Submit Your Release Now!