Full-Time
Home Health Intake Lead
Deadline 7/7/27
Immediate HomeCare
No salary listed
Richmond, VA, USA
In Person
Bachelor's, Associate's
Category
 Business & Strategy (1) |
|---|
Required Skills
Microsoft Office
Electronic Health Records (EHR)
Customer Service
Requirements
- A high school diploma or equivalent is required.
- A minimum of three years of healthcare intake, admissions, scheduling, or related operational experience is required.
- A strong understanding of home health referral and admission processes is required.
- Knowledge of payer authorization and insurance verification requirements is required.
- The candidate must be able to organize and prioritize work and manage multiple priorities in a fast-paced environment.
- Proficiency with electronic medical records, scheduling systems, and Microsoft Office applications is required.
- The candidate must have strong verbal and written communication skills.
- The candidate must be able to analyze operational data and drive process improvements.
- The candidate must be able to remain seated and work at a computer for extended periods.
- The candidate must be able to communicate effectively by phone, video conference, and in person.
- The candidate must be able to occasionally lift up to 15 pounds.
Responsibilities
- Lead daily intake operations for multiple home health locations.
- Monitor referral pipelines to ensure timely processing and conversion of referrals to admissions.
- Review referrals for completeness, payer eligibility, service availability, and compliance requirements.
- Coordinate with referral sources, physicians, hospitals, case managers, account executives, and internal clinical teams to obtain necessary documentation.
- Ensure referrals are processed accurately and within established service-level expectations.
- Support intake staff during periods of high volume and assist with complex referral situations.
- Ensure intake is staffed after hours and weekends for timely processing of referrals seven days a week.
- Provide day-to-day guidance, coaching, and support to Intake Coordinators and Intake Specialists.
- Assist with onboarding and training of new intake team members.
- Monitor workloads and adjust assignments to maintain productivity and service levels.
- Identify opportunities for process improvement and operational efficiency.
- Participate in performance management activities, including feedback, coaching, and development planning.
- Promote a customer-focused culture for patients, families, referral partners, and internal stakeholders.
- Resolve escalated referral or intake concerns promptly and professionally.
- Build collaborative relationships with branch leaders, clinical managers, and external referral sources.
- Ensure intake processes comply with Medicare, Medicaid, commercial payer, and accreditation requirements.
- Maintain accurate documentation within the electronic medical record and related systems.
- Monitor key performance indicators such as referral response time, conversion rates, admission timeliness, and intake accuracy.
- Support audits and quality improvement initiatives as needed.
- Track and report intake metrics, trends, and operational performance.
- Identify barriers to referral conversion and recommend corrective actions.
- Assist leadership in forecasting staffing and workflow needs based on referral volume.
- The candidate must be able to work effectively by phone, video conference, and in person.
Desired Qualifications
- An Associate's or Bachelor's degree in healthcare administration, business, or a related field is preferred.
- At least one year of leadership, supervisory, or lead experience is preferred.
- Home health, hospice, or post-acute care experience is strongly preferred.
- Experience working with Medicare, Medicaid, and commercial insurance verification processes is preferred.