Full-Time
Help Desk Technician
MD
Posted on 11/18/2024
Hatch IT
11-50 employees
Specialized recruitment for tech startups
Compensation Overview
$55k - $60kAnnually
Entry, Junior
Bethesda, MD, USA
Hybrid position based in Bethesda, MD.
- Excellent oral and communication skills (client-facing)
- 2+ years of relevant work experience administering a Microsoft Domain, Windows Servers, Exchange administration, and other mission critical enterprise level systems
- Experience with Microsoft Office Suite, Windows 7/10 OS, PC hardware support, Antivirus Software, Imaging.
- General knowledge of Help Desk ticketing systems (Kace, Jira, etc.)
- Experience developing processes and procedures for end-user instructional use
- Candidate must be a quick learner with exceptional customer service skills
- A proactive mind-set with a focus on constant improvement and follow-through at all levels
- Strong technical problem-solving skills
- In depth knowledge of the Microsoft Office suite products.
- Ability to take ownership of issues, work independently or escalate as needed, and find creative ways to resolve problems.
- Provide exceptional customer service to all users
- Respond to inquiries and requests for assistance from end users via telephone, email and ticketing system
- Analyze/troubleshoot all levels of desktop, application and network issues (Tier 1 and 2).
- Document, track and monitor technical issues to ensure timely resolution
- Document changes in IT inventory and asset management systems
- Provide timely and thorough input for regular status reporting
- Provide computer hardware and software setup, repair, upgrading, and troubleshooting
- Perform add/modify/delete of user profiles and accounts
- Assist in help desk documentation
- Phone/AV support
- Mobile support for wireless devices
- Perform other duties and special projects as required
Hatch IT focuses on recruitment for tech startups and small businesses, helping them find skilled engineers who fit their culture. They do not operate on a commission basis, which allows them to prioritize quality over quantity in candidate selection. By integrating with clients' tools like Slack and Applicant Tracking Systems, Hatch IT streamlines the hiring process and reduces the workload for managers. Their goal is to simplify hiring while providing predictable costs and expert guidance on compensation and market trends.
Company Stage
N/A
Total Funding
N/A
Headquarters
McLean, Virginia
Founded
2012
6 month growth
↓ -11%1 year growth
↓ -11%2 year growth
↓ -11%
Simplify's Take
What believers are saying
- Opening a second office in Durham indicates strong growth and expansion potential.
- The 'Scale' model offers predictable costs, saving clients approximately 30% over traditional contingency fees.
- Expert guidance on compensation data and market trends adds significant value to their recruitment services.
What critics are saying
- Focusing solely on tech startups and small businesses may limit their market reach and growth potential.
- The niche market of tech recruitment is highly competitive, requiring constant innovation to stay ahead.
What makes Hatch IT unique
- Hatch IT focuses exclusively on tech startups and small businesses, unlike traditional recruitment agencies that serve a broader market.
- Their non-commission-based model prioritizes quality over quantity, ensuring a better fit for both candidates and clients.
- Seamless integration with clients' existing tools like Slack and ATS sets them apart by reducing administrative burdens for hiring managers.
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Benefits
Premium insurance
Mental health days
Caregiver leave
Time off
Internet reimbursement
Savings plan
Anniversary reward program
Additional benefits