Full-Time
Helpdesk Technician
Posted on 11/18/2024
Hatch IT
11-50 employees
Specialized recruitment for tech startups
Compensation Overview
$55k - $60kAnnually
Junior, Mid
Bethesda, MD, USA
Hybrid position based in Bethesda, MD.
You match the following Hatch IT's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Excellent oral and communication skills (client-facing)
- 2+ years of relevant work experience administering a Microsoft Domain, Windows Servers, Exchange administration, and other mission critical enterprise level systems
- Experience with Microsoft Office Suite, Windows 7/10 OS, PC hardware support, Antivirus Software, Imaging.
- General knowledge of Help Desk ticketing systems (Kace, Jira, etc.)
- Experience developing processes and procedures for end-user instructional use
- Candidate must be a quick learner with exceptional customer service skills
- A proactive mind-set with a focus on constant improvement and follow-through at all levels
- Strong technical problem-solving skills
- In depth knowledge of the Microsoft Office suite products.
- Ability to take ownership of issues, work independently or escalate as needed, and find creative ways to resolve problems.
- Provide exceptional customer service to all users
- Respond to inquiries and requests for assistance from end users via telephone, email and ticketing system
- Analyze/troubleshoot all levels of desktop, application and network issues (Tier 1 and 2).
- Document, track and monitor technical issues to ensure timely resolution
- Document changes in IT inventory and asset management systems
- Provide timely and thorough input for regular status reporting
- Provide computer hardware and software setup, repair, upgrading, and troubleshooting
- Perform add/modify/delete of user profiles and accounts
- Assist in help desk documentation
- Phone/AV support
- Mobile support for wireless devices
- Perform other duties and special projects as required
Hatch IT focuses on recruitment for tech startups and small businesses, helping them find skilled engineers who fit their company culture. They do not operate on a commission basis, which allows them to prioritize quality over quantity in candidate selection. By integrating with clients' tools like Slack and Applicant Tracking Systems, Hatch IT streamlines the hiring process and reduces the workload for hiring managers. Their goal is to simplify hiring and provide cost-effective solutions while ensuring clients have access to top engineering talent.
Company Stage
N/A
Total Funding
N/A
Headquarters
McLean, Virginia
Founded
2012
Simplify's Take
What believers are saying
- Expansion into Durham opens new market opportunities for Hatch IT.
- Growing demand for remote work solutions boosts Hatch IT's recruitment services.
- Emphasis on diversity in tech hiring aligns with Hatch IT's sourcing capabilities.
What critics are saying
- Increased competition from local firms in Durham may challenge Hatch IT's market share.
- AI-driven recruitment platforms could reduce demand for traditional services.
- Economic uncertainty may lead to reduced spending on recruitment services.
What makes Hatch IT unique
- Hatch IT offers a subscription model for recruiting, marketing, and community engagement.
- They integrate with clients' tools like Slack and ATS for seamless recruitment processes.
- Hatch IT focuses on tech startups, ensuring cultural and technical fit for candidates.
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Benefits
Premium insurance
Mental health days
Caregiver leave
Time off
Internet reimbursement
Savings plan
Anniversary reward program
Additional benefits