Director of Event Services

Job Description

Director of Event Services

At Fairmont San Francisco, our legendary service and iconic venues set the stage for unforgettable events. As Director of Events, you will lead the planning and execution of all on-site events and conferences - ensuring seamless coordination, elevated guest experiences, and service excellence across all functions. This role is key in delivering memorable occasions, from high-profile galas to executive meetings.
 
What you will be doing:

Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly, and engaging service
• Oversee and lead the Events Services team from contract turnover through execution
• Serve as the primary liaison between clients and hotel departments to ensure operational excellence
• Establish and maintain rapport with clients before, during, and after events to ensure satisfaction and repeat business
• Prepare and manage departmental operating procedures and service standards
• Oversee the planning and logistics of all events, ensuring timely, accurate communication and coordination across departments (banquets, culinary, stewarding, rooms, AV, etc.)
• Conduct detailed site inspections and pre-conference planning meetings as needed
• Lead the creation and distribution of event orders, group resumes, and function contracts
• Monitor event space setup, service delivery, and overall flow to ensure client expectations are exceeded
• Collaborate with Banquet and Culinary teams to manage event execution and troubleshoot in real time
• Maintain accurate records and event files for internal follow-up and post-event reporting
• Partner with the Director of Sales to forecast departmental performance and identify operational needs
• Uphold and enforce hotel standards, policies, and procedures
• Support departmental financial goals by managing labor and operational expenses
• Balance administrative, operational, and colleague development responsibilities
• Other duties as assigned

Qualifications

Your experience and skills include:

• Minimum 5 years of leadership experience in Conference Services or Event Management in a luxury or large-scale hospitality environment
• Proven success in client relations and event execution
• Strong organizational, planning, and leadership skills
• Excellent communication skills, both verbal and written
• Proficiency in Microsoft Office and event management systems (e.g., Delphi, Opera)
• University/College degree in Hospitality, Event Management, or related field preferred
• Ability to work well under pressure in a fast-paced environment
• Highly responsible, reliable, and service-focused

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Salary Rate: $120,000 to $150,000 USD gross per annual