Full-Time

Account Management Specialist Associate

Posted on 1/22/2025

Vistra

Vistra

1,001-5,000 employees

Energy
Consumer Goods

Entry, Junior

Irving, TX, USA

Available to work a full-time schedule at the designated work site (40 hours weekly).

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service
Data Analysis

You match the following Vistra's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 1 year of job-related experience performing issues resolution, account management, customer service, or in-bound phone support
  • Bilingual (English/Spanish) required
  • Strong verbal and written communication skills
  • Ability to read, analyze, interpret, and take actions/base decisions from/on complex documents and apply company policy
  • Strong Microsoft Office skills and proficiency
  • High School Diploma or GED equivalent
Responsibilities
  • Acquire necessary information from customers, consultants, and systems to understand the nature of the inquiry, work through ambiguity to determine the best course of action
  • Responsible for resolving complex customer/consultant questions, issues, or complaints through in-bound/out-bound call support in a positive and professional manner
  • Performs account analysis including case reporting for adjustments, refunds, commissions errors or account sponsorship changes
  • Responsible for de-escalating complaints with customers and consultants while complying with all company, legal and regulatory guidelines
  • Identifies, analyzes, and reports on the root causes of customer and consultant issues and provides resolution
  • Identifies, records, and reports any widespread issues to the appropriate business partners to enhance consultant experience
  • Identifies best practices and educates customers and consultants to mitigate future customer/consultant escalations
Desired Qualifications
  • Experience with market-related transactions; Texas Electric Market and ERCOT preferred

Company Size

1,001-5,000

Company Stage

IPO

Total Funding

N/A

Headquarters

Irving, Texas

Founded

2009

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into utility-scale solar aligns with renewable energy adoption trends.
  • Baldwin Plant's operation extension ensures grid stability amid renewable integration.
  • Significant investments in Vistra indicate strong investor confidence.

What critics are saying

  • Moss Landing fire incident leads to increased regulatory scrutiny and lawsuits.
  • Fire incidents may impact Vistra's reputation and customer trust.
  • Baldwin Plant extension faces challenges meeting EPA obligations.

What makes Vistra unique

  • Vistra leads in large-scale energy storage with Moss Landing's 750 MW capacity.
  • Integration of solar and storage systems enhances Vistra's grid reliability offerings.
  • Rob Walters' board appointment strengthens Vistra's regulatory expertise.

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Benefits

Remote Work Options

Company News

Santa Cruz Sentinel
Feb 13th, 2025
Monterey County residents sue Vistra, others for damages due to Moss Landing battery fire

Monterey County residents sue Vistra, others for damages due to Moss Landing battery fire.

MarketBeat
Feb 13th, 2025
Stephens Investment Management Group LLC Invests $12.58 Million in Vistra Corp. (NYSE:VST)

Stephens Investment Management Group LLC invests $12.58 million in Vistra Corp. (NYSE:VST).

PR Newswire
Jan 27th, 2025
Vistra To Report Full Year And Fourth Quarter 2024 Results On Feb. 27, 2025

IRVING, Texas, Jan. 27, 2025 /PRNewswire/ -- Vistra (NYSE: VST) plans to report its full year and fourth quarter 2024 financial and operating results on Thursday, Feb. 27, 2025, during a live conference call and webcast beginning at 10 a.m. ET (9 a.m. CT).The live webcast can be accessed via Vistra's website at www.vistracorp.com under "Investor Relations" and then "Events & Presentations." Participants can also listen by phone by registering here prior to the start time of the call to receive a conference call dial-in number. A replay of the webcast will be available on Vistra's website for one year following the call.About VistraVistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company that provides essential resources to customers, businesses, and communities from California to Maine

Investor's Business Daily
Jan 17th, 2025
Top S&P 500 Stock Vistra Falls After Fire At California Battery Facility

Vistra announced it completed a recent expansion of the Moss Landing energy storage facility on Aug. 1, 2023, claiming it can store 750 megawatts of energy, and the largest of its kind in the world.

Deccan Herald
Jan 17th, 2025
Fire at Vistra's California power plant spurs evacuation orders

A fire at the site of Vistra Corp's Moss Landing power plant in Monterey County, California has prompted orders for the evacuation of places nearby, the company and county officials said on Thursday.

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