Part-Time

Membership Service Representative

ASM Global

ASM Global

1,001-5,000 employees

Operates and manages venues worldwide

No salary listed

Coral Gables, FL, USA

In Person

Category
Customer Experience & Support (1)
Required Skills
Salesforce
Customer Service

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Requirements
  • The candidate must be a current University of Miami student.
  • The candidate must have an interest in sports management, ticketing, hospitality, or customer service.
  • The candidate must have strong organizational and communication skills.
  • The candidate must be able to work collaboratively in a fast-paced environment.
  • The candidate must demonstrate professionalism and be willing to represent Legends and the University of Miami at a high level.
  • The candidate must be willing to work evenings, weekends, and game days as needed.
Responsibilities
  • Communicate with and assist season ticket holders across Miami Hurricanes football, men's basketball, women's basketball, and baseball.
  • Coordinate and execute service calls, emails, and other touchpoints to current customers.
  • Assist with service efforts on game days, member events, and special events.
  • Use Salesforce to accurately record client interactions, feedback, service issues, and follow-up activity.
  • Assist with administrative ticket functions, including account updates, ticket delivery questions, and general customer support.
  • Support renewal campaigns, onboarding efforts, and other membership service initiatives as directed by the Membership Service Manager.
  • Assist with special projects or duties assigned by membership service leadership.
  • Meet daily activity expectations, including calls answered or made, activities completed, and other service-related metrics.

ASM Global runs a global network of venues such as stadiums, convention centers, and theaters and provides end-to-end venue management services for owners. Its work covers daily operations, staffing, event booking, and marketing, supported by a fully integrated marketing platform that aims to boost revenue and improve attendee experiences. The company earns fees from managing venues and may share in profits from hosted events. Its client base includes municipalities, universities, and private venue owners, and its portfolio handles more than 20,000 events each year. What sets ASM Global apart is its large, worldwide footprint and the combination of two major industry players, creating a broad network and scalable operations, plus a centralized marketing platform that helps owners maximize event revenue. The company’s goal is to help venue owners operate successful, high-attendance events while growing revenue and expanding its global presence.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

2019

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Simplify Jobs

Simplify's Take

What believers are saying

  • Grand Rapids extended Legends/ASM through 2041 for Acrisure Amphitheater and Amway Stadium, starting July 2026.
  • Cincinnati's renovated Duke Energy Convention Center reopens in 2026 under ASM management.
  • 2025 openings in Derby, Sheffield, and Bergamo expand route density for touring promoters.

What critics are saying

  • ASM laid off 160 workers in Dubuque in 2025, signaling margin pressure at local venues.
  • The 2024 DOJ settlement imposed $3.5 million and compliance monitoring after illegal premerger coordination.
  • A Louisiana roof-defect lawsuit reached the Supreme Court in 2026, exposing multi-venue liability.

What makes ASM Global unique

  • Legends Global controls 450-plus venues, spanning stadiums, arenas, convention centers, and theaters.
  • Its integrated stack combines venue management, premium sales, hospitality, merchandising, and programming.
  • Longstanding city and university contracts, like DCU Center and VCU, create sticky relationships.

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Benefits

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

6%

1 year growth

6%

2 year growth

7%
The Construction Data
Jul 14th, 2026
Veteran entertainment executive Ron Bension joins VENU as Strategic Advisor to CEO.

Veteran entertainment executive Ron Bension joins VENU as Strategic Advisor to CEO. VENU Appoints Entertainment Industry Veteran Ron Bension as Strategic Advisor to Accelerate Growth Venu Holding Corporation, a developer, owner, and operator of premium live entertainment destinations, has announced the appointment of Ron Bension, one of the live entertainment industry's most experienced executives, as a strategic advisor to the company's Founder, Chairman, and Chief Executive Officer, J.W. Roth. The appointment represents another step in VENU's strategy to strengthen its leadership team as it expands its portfolio of entertainment venues and pursues long-term growth opportunities. In addition to joining the company as a strategic advisor, Bension has also been nominated for election to VENU's Board of Directors at the company's 2026 Annual Meeting of Shareholders. His appointment to the board remains subject to shareholder approval. In his advisory capacity, Bension will work closely with Roth and the executive leadership team to evaluate strategic initiatives, identify expansion opportunities, and support the company's long-term growth strategy. His decades of experience leading some of the world's largest entertainment and venue management organizations are expected to provide valuable insight as VENU continues to expand its footprint within the live entertainment industry. Ron Bension brings more than 50 years of leadership experience across venue management, live entertainment, hospitality, and large-scale destination development. Throughout his career, he has overseen major corporate transformations, strategic acquisitions, operational growth initiatives, and international expansion projects that have helped shape the modern entertainment industry. Most recently, Bension served as President and Chief Executive Officer of ASM Global, one of the world's largest venue management companies. During his leadership, ASM Global managed a portfolio of more than 400 venues across five continents, including arenas, stadiums, convention centers, performing arts facilities, and exhibition venues. One of the defining achievements of his tenure at ASM Global was leading the organization through its $2.3 billion acquisition by Legends, a transaction completed in August 2024. The acquisition represented one of the largest deals in the global venue management sector and further strengthened Legends' position within the sports and entertainment marketplace. Before leading ASM Global, Bension held several senior executive positions across the entertainment industry. Among his notable accomplishments was serving as Chairman and Chief Executive Officer of Universal Studios Recreation Group, where he oversaw the development and expansion of some of the company's most significant theme park projects. Under his leadership, Universal Studios advanced multi-billion-dollar expansion initiatives across Japan, Orlando, and Hollywood, helping transform the company's global theme park operations while expanding visitor experiences and increasing international attendance. Bension also played an important role during his time with Live Nation, where he helped significantly expand the company's House of Blues entertainment portfolio. During his leadership, the network of clubs, theaters, and amphitheaters grew from approximately 35 venues to nearly 120 locations, demonstrating his ability to successfully scale entertainment businesses while maintaining operational quality and customer experience. That experience is expected to complement VENU's own growth strategy as the company continues developing its expanding network of premium live entertainment destinations. VENU has positioned itself as an innovator within the live entertainment sector by introducing a business model that combines premium concert experiences with a distinctive ownership-based capital structure. The company develops and operates venues designed to deliver enhanced guest experiences while creating long-term value for investors through strategic real estate and entertainment assets. As strategic advisor, Bension will work directly with J.W. Roth to evaluate potential acquisitions, partnerships, expansion opportunities, and other initiatives that support VENU's objective of building a differentiated portfolio of entertainment venues across key markets. Commenting on his decision to join the company, Bension expressed confidence in VENU's business model and long-term vision. "I took this role because I love what J.W. is building. I think it's game-changing for the live entertainment industry and I believe I can help him maximize shareholder value," Bension said. Drawing on his extensive experience operating and negotiating major entertainment industry transactions, Bension noted that VENU's approach stands apart from traditional venue operators. "I've spent my career operating and transacting at the highest levels of this industry and I've never seen a model quite like VENU's," he said. "The combination of premium offerings, an ownership-driven capital structure, and the speed at which this team executes creates strategic opportunities that simply don't exist anywhere else in the industry." His endorsement is expected to further strengthen investor confidence as VENU continues pursuing aggressive expansion plans within the competitive live entertainment market. Founder, Chairman, and CEO J.W. Roth welcomed Bension's appointment, describing him as one of the industry's most accomplished executives and highlighting the value his experience will bring to the company. "Ron is one of our industry's most respected executives, guiding corporations through transitions, mergers and acquisitions, and expansive growth," Roth said. He added that Bension's decision to join the company reinforces VENU's strategic direction and future potential. "When someone who's run the biggest venue portfolio on the planet looks at what we're building and wants in, that tells you everything about where VENU is headed," Roth said. "Ron sees what I see, and now he's going to help us, and our shareholders, get there faster." The appointment comes as the live entertainment industry continues experiencing strong momentum following sustained recovery in consumer demand for concerts, festivals, sporting events, and immersive entertainment experiences. Companies across the sector are investing heavily in new venues, premium hospitality offerings, and enhanced guest experiences to meet growing demand while creating diversified revenue streams. For VENU, adding an executive with Bension's background provides access to decades of expertise in venue operations, strategic planning, corporate development, and large-scale entertainment infrastructure. His knowledge of managing global venue portfolios and executing transformative acquisitions is expected to support the company's continued evolution as it seeks to expand its market presence. If shareholders approve his nomination at the 2026 Annual Meeting, Bension's addition to VENU's Board of Directors will further strengthen the company's governance by bringing extensive operational, financial, and strategic experience to board-level decision-making. As VENU continues developing premium entertainment destinations and exploring new growth opportunities, the company believes Bension's leadership and industry relationships will play an important role in accelerating its long-term strategy. His appointment reflects VENU's commitment to building an experienced leadership team capable of driving innovation, expanding its venue portfolio, and creating sustainable value for shareholders in the rapidly evolving live entertainment industry.

Sportico
Sep 10th, 2025
Legends Global Acquires ASM for $2.3B

Legends has rebranded as Legends Global after acquiring ASM Global in 2024 for over $2.3 billion. The acquisition, initially announced in 2023, makes Legends Global a major player in venue management, overseeing 450+ venues. CEO Dan Levy will lead the company, which has 100,000+ employees. The deal followed a $3.5 million DOJ settlement for premerger coordination violations. Brett Parker is president and CFO, with Chris Bray leading European operations.

M3 Group
Jul 23rd, 2025
Legends/ASM Global Tapped to Manage Lansing Center

Legends/ASM Global has entered into an agreement with the Lansing Entertainment & Public Facilities Authority to provide management services for Lansing Center, the city-owned convention and events hub located on Michigan Avenue.

Football & Stadium Management
Jul 9th, 2025
ASM Global Venues Recognised For Ongoing Commitment To Safety And Security

World-leading venue and event management company, ASM Global, has demonstrated its ongoing commitment to staff and customer safety with a number of its UK arenas and event venues achieving a National Policing Award for Safety.

Kongres Magazine
May 8th, 2025
ICC Sydney appoints Marc Singerling as new Director of Event Delivery

International Convention Centre Sydney (ICC Sydney), managed by ASM Global, has announced the promotion of Marc Singerling to the role of Director of Event Delivery.