Channel Talk is an all-in-one AI-driven customer service platform that helps businesses prioritize increasing LTV through VIP concierge experience. There hasn’t been any innovation in the CS/CX industry for the past 20 years and businesses generally have a low emphasis on customer experience, which means the expectations towards CS agents and representatives are also low. Talking to your customers and having an in-depth understanding of their needs are crucial to the success of businesses, and trust us. This will bring more revenue that actually stays with businesses, not just a one-time cash in.
We’re from Korea and Japan, the 2 countries most well-known for having high bars set for customer service. With knowledge and years of experience working with SMB to Enterprise businesses, we’re here to change the culture of Customer Service in the U.S!
We’re in Series C and are one of the fastest-growing B2B SaaS startups in Asia. We’ve continuously made more than 2x growth and had a 98%+ retention rate for the past 5 years and have 180 employees, and 150,000 global customers, such as New Balance, Salomon, Arc’teryx, and BEAMS. We opened a NYC office this summer in Soho and are looking for adventurous, passionate, and ambitious sales professionals to join our team as founding members.
What You’ll Do
- Responsible in full sales funnel
- (Be human with them) Conduct outbound prospecting activities, including social outreach and warm messaging to engage with potential customers, especially fashion and beauty brands
- Actively listen to and identify potential customers’ needs and wants
- Create and maintain a pipeline of qualified leads to opportunities through effective strategies
- Close new accounts and retain and grow customer relationshipsProvide feedback gathered from interactions with perspectives and customers and daily progress report directly to the CEO
What You Won’t Do
- Sit in your room and only make calls and send 100+ emails every day (You’re not a robot and don’t be a robot)
- Set up a meeting without knowing what prospects need
Who You Are
- Exceeded quota previously and are confident you’re different than other salespeople in the industry
- 2-10 years of experience in SaaS sales
- A book of business in fashion/beauty eCommerce
- Experience selling into e-commerce/DTC brands with a focus on fashion and beauty
- Comfort with every step of the sales cycle from cold prospecting through closing
- Understand the value of good customer service
- Curiosity, customer, data driven
- Passionate about learning and improving
Salary range
- Total Compensation: $100,000-200,000
Perks & Benefits
- 15-day PTO (if you need more, we give you more)
- Flexible work hours (If you work late, get some sleep and start the next day late.)
- Latest MacBook Pro or equivalent
- $200 Transportation allowance
- 100% paid employee health benefit
Location
- New York City Metropolitan Area, United States
There is no such thing as a ‘perfect’ candidate. We may still consider candidates that demonstrate potential to grow. We respect, promote and encourage diversity for equal employment opportunities, and encourage you to apply if this role excites you.
