The Opportunity

We seek an experienced Senior Product Manager with a keen mind, good knowledge of DevOps and LLMs, good sense of UX, impeccable customer communications, and superior execution skills. This is a unique opportunity to define a category and build a transformative product that will empower software development teams to boost their productivity and bring their ideas to life faster than ever before. You’ll work in a fast, creative, and intelligent team and bring similar qualities to the table daily. You will also interface with our enterprise prospects, pilots, and customers on a 1:1 basis to ensure that our product delivers maximum value for them. 

Key Responsibilities

• Maximize the company’s growth trajectory by shaping its product strategy: identify and prioritize opportunities, maintain a strong roadmap, and set clear objectives and KPIs. Do the ongoing pre-requisite work: customer discovery, market analysis, competitive intelligence, and creative innovations.
• Own backlog, sprint planning, and release planning.
• Ensure a great user experience by managing and directly contributing to UX.
• Combine customer discovery work with pre and post-sales support for our largest customers. You will be the tip of the spear in our initial customer implementations.
• Contribute to product marketing. 
• Your meta-KPIs are our market share, value delivered to customers, product NPS, level of innovation, and competitive differentiation. 
• Engage in all technical aspects of the product implementation. Co-own the compute budget.
• Monitor the performance of the product after launch and ensure continuous improvement.
• Help us build and scale a high-performing product and engineering team by fostering a culture of innovation, excellence, and accountability, coaching key team members, and leading by example.

Essential Qualifications

• Proven track record of building complex software systems in the B2B sector that have been successfully delivered to customers at scale with multiple successful releases.
• An advantage will be given to candidates with experience in launching and managing products that leverage Large Language Models (LLM). The ideal candidate will have a proven track record of integrating LLM technologies into products, demonstrating successful deployment and user engagement.
• Expert-level knowledge of the DevOps pipelines and SDLC is required. Experience in managing DevOps products (IDEs, CI/CD tools, etc) is highly desirable.
• A solid understanding of LLMs (RAG, fine-tuning, prompt engineering) is required. A deep understanding of the underlying concepts is highly desirable. 
• Good sense of UX and UI.
• You need to be able to articulate the decisions you made as a product manager that significantly and positively shaped the growth trajectory of your organization/product.
• Customer development and usability studies experience.
• Experience in pre-sales or post-sales capacity is beneficial.
• Based in the United States, alternatively, if based in the EU, willingness to frequently travel to the US.

Why Join Zencoder?

• Impact: Gen AI will change how companies develop software in the next two years. Be at the frontier of that AI work, building a category-leading product in a huge market. You will have an everyday opportunity to innovate. 
• Growth Potential: Thrive in a high-growth AI startup combining personal and career growth. 
• High Talent Density: Collaborate daily with our experienced AI engineers, software engineers, and founder, Andrew Filev.
• Developer centric product: Develop a product you can use yourself, eliminating routine tasks and focusing on impactful work.
• Equity: Align your success with ours by participating in our equity plan.
• Flexibility: We hire globally, prioritizing talent over location. Work where you’re most productive and comfortable.