Customer Engineer

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
  
• Share Security knowledge to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Work with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
  
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure needed to implement a complete solution on Google Cloud.
• Travel to customer sites, conferences, and other related events as needed, acting as a public advocate for Google Cloud.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
  
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Experience in cyber-security matters (e.g., threat detection, malware intelligence, cloud security posture management, Identity and Access Management systems).
• Ability to travel up to 50% of the time.

Preferred qualifications:

• Master’s degree in Computer Science, Engineering, Mathematics, a technical field, or equivalent practical experience.
  
• Cloud or Security industry certifications.
  
• Experience implementing security solutions for enterprises (e.g. threat detection and hunting, malware intelligence, cloud security posture management, or Identity and Access Management systems).
  
• Experience prospecting, building, and maintaining customer relationships, with an interest in building Greenfield territories in Enterprise accounts.
• Knowledge of product and solution market trends in the cybersecurity industry (e.g., ransomware, attack frameworks, zero trust, etc.).

When leading companies choose Google Cloud, it’s a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will work with the Sales team to introduce Google Cloud Security offerings to customers. You will help prospective and existing customers, and partners understand the power of Google Cloud Security, developing creative cloud solutions and architectures to solve their business challenges, and overcome any potential technical roadblocks.

As a Customer Engineer in the Security organization, you will help the team grow the cybersecurity business by building and expanding relationships with customers. You will be a trusted advisor to customers and an advocate for security solutions, providing support to c-level, security leaders, architects, and analysts to lead projects forward. You’ll accompany customers in discovering the technology/solution and consult around ways to secure and ensure compliance. You’ll optimize for results when in production, while identifying innovative ways to multiply impact and the impact of the team as a whole.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

The US base salary range for this full-time position is $125,000-$183,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Must be a US Citizen to meet customer and compliance requirements, including potential access to classified information.Note: Google’s hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following:

In-office locations: Reston, VA, USA; Washington D.C., DC, USA.
Remote location(s): United States.

• Bachelor’s degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
  
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Experience in cyber-security matters (e.g., threat detection, malware intelligence, cloud security posture management, Identity and Access Management systems).
• Ability to travel up to 50% of the time.