Full-Time

Customer Support Engineer

Posted on 9/10/2024

KLA

KLA

5,001-10,000 employees

Provides process control and yield management solutions

Industrial & Manufacturing
Energy

Compensation Overview

$23.85 - $40.53Hourly

+ Performance Incentive Programs

Entry

Hillsboro, OR, USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Bachelor's Level Degree and 0 years related work experience
  • good trouble shooting skills
  • proficient in working on semiconductor equipment within a cleanroom environment
  • excellent written and verbal communication skills
Responsibilities
  • Primarily responsible for customer service activities associated with PM, updating, fixing, diagnosing and repairing of highly complex equipment at customer sites.
  • Represents the company to the customer and assumes accountability for customer satisfaction with service.
  • Assures operational quality of system equipment.
  • Coordinates actions with customers to minimize down time.
  • Providing tool repair, customer management, and performing all associated logistics tasks.

KLA provides process control and yield management solutions primarily for semiconductor manufacturers. The company offers advanced inspection tools, metrology systems, and computational analytics that help manufacturers identify and fix defects during production. This process enhances the quality and reliability of electronic devices, leading to higher production yields. KLA distinguishes itself from competitors by focusing on high-precision equipment and software that are essential for defect detection and correction. The company's goal is to improve manufacturing processes while committing to sustainability, with a target of using 100% renewable electricity in its operations by 2030.

Company Stage

IPO

Total Funding

N/A

Headquarters

Milpitas, California

Founded

1975

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven predictive maintenance reduces downtime and maintenance costs in semiconductor manufacturing.
  • Machine learning enhances precision and speed in defect detection, boosting yield rates.
  • KLA's commitment to 100% renewable electricity by 2030 aligns with industry sustainability trends.

What critics are saying

  • Solid-state battery advancements may reduce demand for traditional semiconductor components.
  • Sustainability focus may increase operational costs for KLA's renewable energy transition.
  • Boutique investment firms acquiring shares could lead to increased stock price volatility.

What makes KLA unique

  • KLA specializes in advanced inspection tools and metrology systems for semiconductors.
  • The company integrates machine learning in metrology for precise defect detection.
  • KLA collaborates closely with semiconductor manufacturers to enhance product quality and reliability.

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