HR Manager

Your role:

We are seeking a new member to join our diverse team and lead the HR function at our state-of-the-art Executive Briefing Center, located in the heart of Midtown. In this role, you will collaborate with some of the brightest minds in the industry as they work to develop and promote a world-class product for our customers.

As the HR Manager, you will be dedicated to excellence, playing a crucial role in cultivating and advancing Global Relay’s culture and organizational processes. You will take charge of all aspects of the HR function and work to significantly enhance employee engagement.

Are you up for the challenge? 

As an experienced HR pro, you recognize people are a company’s most valuable asset. You are a business entrepreneur at heart.  Above all, you understand the importance of balancing HR and business. You have a thorough knowledge of legislation and standard processes, but you also understand the considerations and flexibility required when dealing with the gray.

You are proactive, resourceful, tech-savvy and comfortable thinking outside the box. You have a sense of urgency and enjoy being pulled in many different directions. You thrive when driving forward initiatives in a high-energy environment. You can see yourself being part of a top-notch global team that takes serious responsibility and pride for their work – without taking themselves too seriously. This is a true HR business role, if you are up for the challenge, apply today and see for yourself.

Your job:

• Oversee US HR and collaborate with Global Relay’s HR leaders in Canada and the UK to ensure consistent practices across the organization
• Drive HR standardizations, processes and efficiencies across departments
• Ensure managers are educated to execute on HR practices, processes, and systems
• Drive management’s ownership for managing and developing their own teams
• Work proactively with managers and leaders to evaluate and prepare for future recruitment needs
• Assist managers to foster a high performing and results-driven culture by being able to manage performance and provide real time feedback
• Work with and advise managers on navigating and managing complex employee relation issues
• Coordinate and process leave of absences according to Global Relay policies
• Oversee Global Relay’s performance management process and escalate potential issues to the VP of HR as required
• Manage employee relations issues and conduct workplace investigations, escalate potential issues to the VP of HR as required
• Act as a trusted advisor with stakeholders by building rapport and good working relationships with all levels of management
• Analyze, identify, and forecast any pertinent problems and provide recommendations on appropriate course of action to the VP of HR
• Identify improvement opportunities (e.g. process or system improvements) and propose solutions and timelines
• Ensure HR-related information is up to date for employees (internal Wiki, employee guide, etc.) and propose updates/improvements to existing HR policies
• Ensure US employment legislation is updated and rolled out to the business
• Build and manage the US HR team as the company grows. Provide line management for the US HR team including regular reviews, acting as the go-to resource and providing day-to-day supervision
• Collaborate closely with the payroll team to provide timely updates on behalf of HR
• Administer benefits policies and programs for our US employees to ensure appropriate enrolment
• Process HR documentation including offer letters, onboarding/offboarding documents, contractual agreements, employment verification letters, etc.
• Facilitate New Hire Orientation and onboarding activities, as well as exit interviews and related activities that are part of the off-boarding process
• Work with the Recruitment team to provide support in the recruitment process: developing and maintaining job descriptions/postings, conducting interviews, and extending job offers.
• Be an avid brand ambassador by organizing, identifying, and representing Global Relay at industry events such as recruitment events and company information sessions
• Create and analyze reports based on HR metrics as required, specifically detailing the effectiveness of current HR programs and processes
• Provide support for the immigration process, including new hire requirements, as well as ongoing visa applications for new and existing employees
• Support strategic global HR initiatives, including research, ownership, and participation in the development, implementation, and maintenance of initiatives
• Assist with ad hoc special projects as required

About you:

• 8+ years of experience in progressive HR positions with excellent business acumen and a proven track record of leadership
• Completion of post-secondary studies, with focus in Human Resources or Business
• Solid knowledge of US HR standards and best practices
• Solid working experience with systems such as: HRIS, ATS or other databases, as well as advanced skills in MS Office Suite (Word, Excel, Outlook)
• Experience in design and implementation of HR systems is an asset
• Flexibility and demonstrated ability to take initiatives; comfortable working in a fast-paced environment with changing priorities
• Strong experience in project management and working with moving timelines
• Keen attention-to-detail, responsive with strong written, verbal, and interpersonal communication skills
• Strong critical thinking, analytical and problem-solving skills
• Proven ability to build trust with all levels of employees within the organization
• Proven record of taking responsibility and using good judgment, including exercise of discretion and confidentiality
• Comfortable navigating through ambiguity
• Work experience in high tech industry is an asset
• The Senior Professional in Human Resources (SPHR) certification is an asset
• Knowledge or experience in US immigration policies is highly desirable