Full-Time

Integration Support Specialist

Posted on 5/29/2024

Podium

Podium

1,001-5,000 employees

Streamlines local business communications and payments

Consumer Goods

Junior

Lehi, UT, USA

Required Skills
Communications
Zapier
Requirements
  • 1 year prior experience setting up software or following technical operating procedures
  • Experience using API’s and SFTP’s with proficiency in authentication methods
  • Experience with various tools such as Datadog, Kibana, Zapier, Tray.io, and Jira
  • Experience using Postman to interact with API’s as well as experience executing command line scripts to initiate on-premise integrations
  • Demonstrated over-achievement managing a large work queue
  • Base understanding of SQL and being able to write queries for debugging purposes
  • Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
Responsibilities
  • Supporting clients and internal teams with integrations
  • Troubleshooting and resolving challenging integration issues
  • Serving as an integrations expert and sharing customer needs for workflow improvements
  • Maintaining high-quality troubleshooting documentation of supported integrations
  • Being an expert in Podium’s public APIs and SFTP experience
  • Maintaining communication with clients and internal teams during resolution processes
  • Reading and interpreting technical documentation for various APIs

Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.

Company Stage

Series D

Total Funding

$425M

Headquarters

Lehi, Utah

Founded

2014

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-10%

2 year growth

-9%

Benefits

Open and transparent culture

Remote first work setting for Engineering & Product

Great opportunities for career growth

401(k) with a competitive matching contribution plan

Unlimited vacation (yes, we want you to have a work-life balance)

Great medical, dental, vision benefits

Lots of Swag