Full-Time
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Engagement banking platform for digital transformation
Senior, Expert
Austin, TX, USA
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Backbase offers an Engagement Banking Platform that helps banks modernize their customer interactions and internal operations by replacing outdated IT systems. The platform includes pre-built web and mobile journeys, known as Model Bank accelerators, which can be customized to fit the needs of each bank. Backbase differentiates itself by providing extensive documentation, a design system, and training for developers, along with open APIs and SDK capabilities for rapid feature development. The company's goal is to empower banks to create seamless customer experiences while streamlining their operations.
Company Size
1,001-5,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$128.4M
Headquarters
Amsterdam, Netherlands
Founded
2003
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Hybrid Work Options
By Jeremy Thomas (pictured), Regional Director at BackbaseICT spending in Australia is on the up and up – the good folk at Gartner expect it will hit $147 billion in the current calendar year. If they’re right, that’s an increase of 8.7 per cent on the previous year’s outlay.One of the biggest investment drivers across the board is Artificial Intelligence (AI) – the game changing technology that’s rapidly and inexorably changing the way businesses and organisations of all stripes and sizes manage their operations and engage with their customers.Gartner predicts that by 2028, one third of interactions with GenAI services will invoke action models and autonomous agents for task completion. With unified, real-time access to bank-wide data, knowledge, tools, and workflows on certain banking platforms, AI Agents can already understand and interpret contextual information to provide personalised responses.Here in Australia, all signs suggest financial services providers will be among its earliest and most enthusiastic adopters, as they aggressively seek out opportunities to incorporate it into their operations, right across the enterprise.Here are three things ahead-of-the-curve players will be focused on over the next 12 months.AI-driven recommendation enginesProviding considered guidance to customers on the products and facilities that will best meet their needs has been the name of the game for full service financial institutions since day dot. It’s what they pride themselves on doing, and introducing AI-driven recommendation engines can help them do it smarter, faster and better at scale.Analysing customers’ individual cash flow patterns allows these engines to identify intelligent ways for them to save, spend and invest, in a fraction of the time it would take a human teller or bank officer to produce similar insights.It’s a great way for financial services providers to add value; one that’s likely to be extremely welcome in today’s tight times, when finding ways to make the most of every dollar is an urgent imperative for millions of Australians.It’s also an unparalleled opportunity for organisations to personalise their services, at a time when doing so has never been more important. The local financial services sector is fiercely competitive and a consistently excellent customer experience is very often the X factor that determines whether customers remain loyal long term.Agentic AIIn recent years, local banking providers have invested heavily in digital solutions that make it super simple for customers to self-serve – think apps and platforms that allow them to manage their cards, make payments and apply for finance. It’s a development many customers have welcomed and one that’s allowed institutions to contain their overheads and generate enormous productivity gains.But there’s a perception that, in the rush to digitise, financial institutions have lost the human touch
Backbase, the global leader in Engagement Banking, announces a strategic partnership with Feedzai, the world’s leading provider of financial intelligence solutions, aiming to empower banks to tackle the growing challenge of digital fraud while maintaining seamless customer experiences. The collaboration integrates Feedzai’s Digital Trust solutions with Backbase’s Engagement Banking Platform, giving financial institutions the best in class capabilities to protect, build trust, and improve their customers’ digital banking experiences.“By combining Backbase’s engagement banking expertise with Feedzai’s advanced security capabilities, we’re giving financial institutions the complete package – superior customer experience and intelligent fraud prevention in one integrated platform. Together, we’re setting a new standard for how banks can build trusted digital relationships with their customers.” Jouk Pleiter, CEO & Founder at BackbaseThe partnership delivers immediate value to banks through:Proactive fraud prevention with real-time AI-powered behavioral analysis across all digital channels;Reduced operational costs, due to AI-powered risk assessment that minimizes false positives;Out-of-the-box integration with the complete Backbase Engagement Banking platform and suite of products, giving instant access to the Feedzai capabilitiesFeedzai’s sophisticated Digital Trust platform – which analyzes user behavior, device health, and potential threats in real-time – is paired with Backbase’s Engagement Banking Platform to create a powerhouse solution for financial institutions. While Backbase orchestrates seamless customer interactions that drive growth, Feedzai’s intelligent security works invisibly in the background, ensuring every digital interaction is protected without compromising the experience.“As the financial services industry evolves, security can no longer be an afterthought — it must be woven into the very fabric of the customer experience. By partnering with Backbase, we’re empowering financial institutions to deliver a unified, seamless journey that not only protects customers from fraud, but also ensures they feel valued, understood, and safe.” Nuno Sebastiao, CEO and Co-Founder at Feedzai
Backbase, the creator of the Engagement Banking Platform, is proud to announce its partnership with Alliant Credit Union, the largest branchless, digital-only credit union in the United States. This collaboration will empower Alliant to enhance its digital member experiences and continue its track record as one of the most innovative financial institutions in the nation.With $20 billion in assets, Alliant Credit Union serves over 900,000 members and is a trailblazer among financial institutions with a focus on excellence in digital banking. This partnership with Backbase underscores Alliant’s commitment to continuously innovate and provide exceptional service to its growing member base.“Alliant is unlike any other financial institution; we are obsessed with our members’ experiences and delivering them value and providing the best digital banking experience to meet their needs wherever they are,” said Sumeet Grover, Chief Digital Officer for Alliant Credit Union. “Alliant is pleased to announce our partnership with Backbase as we continue to focus on providing our members with the industry-leading features and capabilities they need to bank, plan and save easily and conveniently.”Through the partnership with Backbase, Alliant will continue to enhance its member experience by delivering hyper-personalized experiences, customized financial journeys, and increased operational efficiency, all of which help fuel member engagement.“Alliant Credit Union is a pioneer in digital-first banking, and we’re thrilled to partner with them to redefine what’s possible in member engagement,” said Jouk Pleiter, Founder & CEO at Backbase. “Our Engagement Banking Platform will allow Alliant to streamline operations and provide the seamless experiences that members desire.”This partnership reflects Backbase’s ongoing commitment to supporting financial institutions in their digital transformation and further builds on its strong momentum in North America. By leveraging the Engagement Banking Platform, Alliant is set to deliver unparalleled value to its members and reaffirm its position as the go-to credit union for digital-only banking
In order to introduce a digital banking platform, An Binh Commercial Joint Stock Bank (ABBANK), a ba
The strategic partnership combines Knowit's Nordic market expertise with Backbase's Engagement Banking Platform.
Backbase, the creator of the Engagement Banking Platform, announces a strategic partnership with Knowit, a leading Nordic digital transformation consultancy. The collaboration enables financial institutions across Denmark, Norway, Sweden and Finland, to accelerate their digital transformation initiatives while delivering superior banking experiences at scale.Strategic partnership benefitsBuilds synergies through Knowit’s extensive Nordic market presence and digital transformation expertise across areas, with Backbase’s comprehensive Engagement Banking Platform loaded with cutting-edge capabilities to enhance customer engagement.Enables rapid deployment of innovative digital banking solutions that meet local market requirements and regulationsProvides Nordic financial institutions access to Backbase’s pre-integrated fintech ecosystem and ready-to-go banking appsMeeting market demand benefits“The Nordic region continues to lead in digital banking innovation. Our partnership with Knowit strategically expands our presence in this key market, enabling financial institutions to rapidly modernize their technology stack and deliver exceptional customer experiences,” said Jonas Qvadfordt, Regional Director Nordics at Backbase. “Together, we’re helping banks break free from legacy constraints and orchestrate seamless customer journeys across every stage of the customer lifecycle.”Expert integration“Partnering with Backbase significantly enhances our ability to deliver cutting-edge digital banking solutions to Nordic financial institutions,” said Rune Ivarsflaten, CEO at Knowit Financial Solutions. “By combining our deep understanding of local market requirements with Backbase’s proven Engagement Banking Platform, we can help banks accelerate their digital transformation while ensuring compliance with regional regulations.”“Our role as Backbase’s integration partner in the Nordics will allow us to provide our customers with seamless integration of Backbase’s solutions and services. This combination provides our customers with the best of both worlds – world-class global capabilities and strong local understanding,” says Jan Georg Lehmann, Chief Commercial Officer at KnowIt Financial Solutions.Through this strategic alliance, Backbase and Knowit will enable Nordic financial institutions to accelerate their digital transformation while maintaining the highest standards of compliance and security
HANOI, VIETNAM - Media OutReach Newswire - 15 January 2025 - Backbase, the pioneer in Engagement Banking, has announced that its customer, An Binh Commercial Joint Stock Bank (ABBANK ), has successfully launched a new business digital banking platform - ABBANK Business, marking a pivotal step in ABBANK's commitment to supporting all enterprise segments, enhancing customer-centric digital experiences across Vietnam.
As we enter 2025, now is the perfect time to take charge of your career.If you have been dreaming of working in one of Europe’s most innovative and vibrant cities, Amsterdam should be on your radar.The Netherlands’ capital city is home to 1,219 startups, representing about 45 per cent of the Netherlands’ total startups. Amsterdam remains #1 on the national rankingAccording to the Global Startup Ecosystem Index, Amsterdam dropped one spot in the global ranking in 2024, however, its national ranking in the Netherlands has remained stable at one since 2023. This city is home to numerous unicorns across various industries, including fintech, e-commerce, and much more.On the other hand, Amsterdam is known for promoting work-life balance, an inclusive culture, and opportunities to work for cutting-edge companies, making it an ideal destination for job seekers.Amsterdam, in particular, stands out as a prime destination, when it comes to connectivity (#1) and business friendliness (#4), reveals the Global Startup Ecosystem Report 2024. With the city’s growing focus on sustainability, and innovation, it’s clear why so many professionals are setting their sights on Amsterdam.Whether you are a recent graduate eager to join a fast-growing company or an experienced professional looking for your next big opportunity, unicorns in Amsterdam are accepting candidates ready to make an impact.Today, we present you with a list of Amsterdam-based unicorns that are currently hiring. Check them out below.Booking.comHiring status: Yes| Apply hereBooking.com is the provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through six primary consumer-facing brands: Booking.com, Priceline, Agoda, Rentalcars.com, KAYAK, and OpenTable. The company is on a mission to connect millions of travellers.AdyenFounder/s: Pieter van der Does, Arnout SchuijffHiring status: Yes| Apply hereAdyen is a payment platform connecting with major payment methods like Visa and Mastercard, providing end-to-end solutions for online, mobile, and in-store transactions globally. With a client base that includes Facebook, Uber, Spotify, Casper, Bonobos, and L’Oréal, Adyen ensures secure payment processes across diverse industries and countries.NebiusFounder/s: Arkady VolozhHiring status: Yes| Apply hereNebius is a technology company that provides the infrastructure needed for the global AI industry. This includes GPU clusters, cloud platforms, and tools for developers.The company’s core business is an AI-centric cloud platform built for intensive AI workloads.With proprietary cloud software architecture and hardware designed in-house (including servers, racks, and data centre design), Nebius gives AI builders the computing, storage, managed services, and tools they need to build, tune, and run their models.In December, Nebius Group entered into definitive agreements for a $700M (approximately €667M) private placement financing from a select group of institutional and accredited investors.MollieFounder/s: Adrian MolHiring status: Yes| Apply hereMollie is a payments platform that offers an “easy-to-implement” process for integrating payments into a site or app.The platform aims to simplify online payments for merchants by taking away the complexity of payment methods and offering a “simple yet powerful” API.Currently, the Amsterdam-based firm processes payments for more than 200,000 clients with local payment methods such as Mastercard, VISA, Amex, PayPal, iDEAL, and more.BirdFounder/s: Adriaan Mol and Robert VisHiring status: Yes| Apply hereBird is a cloud communications platform that connects enterprises to their global customers.The company’s platform and APIs facilitate conversations across diverse channels—WhatsApp, Email, SMS, Voice, WeChat, Messenger, Instagram, and more.The company processes over 5 trillion+ messages, calls, and emails for 29k+ customers, including industry giants like Google, Facebook, and Uber.Just Eat TakeawayFounder/s: Jitse Groen, Piotr CzajkowskiHiring status: Yes| Apply hereJust Eat Takeaway.com is an online food delivery marketplace facilitating connections between consumers and restaurants, specialising in delivery services. The platform also extends its delivery services to establishments lacking their own delivery infrastructure. With associations with nearly 679,000 restaurants globally, the company operates in numerous countries, offering food delivery solutions across a diverse array of regions.bunqFounder/s: Ali NikamHiring status: Yes| Apply herebunq is a challenger bank seeking to revolutionise traditional banking by enabling users to share accounts and make global payments using Maestro and Mastercard. It expanded into 30 European markets without relying on venture capital funding. By April 2021, deposits surpassed €1B, and in July 2021, the company secured €193M in a Series A round with Pollen Street Capital, valuing the company at around €1.6B. DataSnipperCEO: Vidya PetersHiring status: Yes| Apply hereDataSnipper is an intelligent automation platform for audit and finance.The company addresses the labour-intensive nature of auditing by providing an intelligent automation platform.It aims to boost auditors’ productivity by automating repetitive tasks, allowing them to focus on more complex and valuable aspects of their work. The company claims that its technology not only enhances efficiency but also reduces the risk of errors.MewsFounder/s: Richard ValtrHiring status: Yes| Apply hereMews is a cloud-based property management system (PMS)
Leading Software as a Service (SaaS) cloud banking platform Mambu, has launched its annual Partner Predictions Report for 2025.The report identifies the top trends for 2025 including the increased adoption of AI, embedded finance, and real-time payments. The report also highlights other influential areas poised to reshape the financial landscape including emerging regulations, blockchain, and alternative lending.In collaboration with its global network of partners, Mambu has developed its Partner Predictions Report to highlight how banks, businesses, and financial institutions can navigate and thrive amidst transformative forces such as artificial intelligence, blockchain and regulation.Mambu’s annual Partner Predictions report shares insights from 23 experts across Mambu’s extensive partner ecosystem, including Deloitte, Backbase, Marqeta, and nCino. These industry leaders forecast trends alongside Mambu experts that are expected to influence the industry in 2025 and beyond. With both the EU AI Act and Digital Operational Resilience Act on the horizon, businesses looking to innovate using AI or expand into new regions should take a particular interest in how both the increased adoption of AI and new regulations could impact their business operations in the year ahead.“This year’s partner predictions report highlights the ever-growing need for banks and businesses alike to remain agile” says Anthony Nonnis, Senior Director of Partnerships at Mambu. “With trends such as embedded finance taking the financial services industry in its stride, remaining nimble and being able to adapt to growing regulations will be paramount. At Mambu, we look forward to these developments and supporting our customers to innovate with ease.Mambu continues to be at the forefront of innovation and growth in financial services, and this continues to be the case going into 2025
TD Bank, America’s Most Convenient Bank®, announced today that it has teamed up with Backbase, the creator of the Engagement Banking Platform, to help evolve and improve the digital experience for its retail partners. This collaboration will help deliver a more seamless, modern, and multi-channel credit card service experience, and will begin with a rollout to more than two million customers of a large strategic card partnership program.“Our collaboration with Backbase reflects our larger commitment to delivering future-ready solutions focused on the human side of banking,” said Jennifer Garrett, Head of CCUL New Product Development, Loyalty & Benefits at TD Bank. “We look forward to delivering a more modernized cardholder experience that sets the stage for seamless integration across our retail partnerships, better helping meet the needs of our clients now and into the future.”With Backbase, TD Bank will be able offer an enhanced, more digital-first and friendly experience for retail cardholders, helping its retail clients better meet the demands of a shifting demographic. Some on the key features of this enhanced experience include easier online account management and self-service capabilities. The platform also allows for greater versatility to better provide TD with similar solutions across its varied retail brand partners.Jouk Pleiter, Founder & CEO at Backbase commented:“Partnering with TD Bank on this initiative marks a pivotal step in redefining the cardholder experience. Our Engagement Banking Platform is designed to drive rapid innovation, and this collaboration showcases our ability to meet the demands of digital-first consumers
By Jeremy Thomas (pictured), Regional Director at BackbaseThe financial services industry in Australia and New Zealand is undergoing a seismic shift, with Artificial Intelligence (AI) at the core of the transformation.Australia’s major banks are at the forefront of AI adoption, utilising the technology to improve customer experience, optimise operations, and enhance security. Mutuals in Australia are also increasingly leveraging AI to enhance member services, streamline operations, and foster personalised financial solutions.However, while many banks remain cautious in their adoption of AI, the time for action is now as the technology increasingly reshapes customer expectations and competitive dynamics. Banks have a clear directive – adapt or risk obsolescence.Taking the first stepsThe initial hesitation among banks is understandable. Financial institutions are traditionally risk-averse, particularly when it comes to customer trust and regulatory scrutiny. However, industry experts stress the importance of starting small with targeted AI initiatives.Even if a bank is not ready for large-scale AI adoption, starting small will allow the organisation to experiment and refine. This approach minimises risk and ensures a smoother transition while building internal confidence in AI’s potential.One of the critical steps to successful AI adoption is defining specific business use cases
Wilmington, DE, December 10, 2024 - TD Bank, America's Most Convenient Bank(R), announced today that it has teamed up with Backbase, the creator of the Engagement Banking Platform, to help evolve and improve the digital experience for its retail partners.
TD Bank, America's Convenient Bank(R), has teamed up with Backbase, the Engagement Banking Platform, to help evolve and improve the digital experience for its retail partners.
TD Bank teams up with Backbase to evolve its retail card business.