Why Charlie Health?
We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.
Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.
About the Role
The Health Information Manager hires, trains and supervises Release of Information Specialists, consults and partners on complex medical records requests, serves as a subject matter expert on confidentiality and HIPAA, and assist the Director of Health Information with running the department, including developing process improvements, insuring chart integrity and preparing records for external audits. This is a working manager position and is expected to spend roughly 50% of work hours on front line tasks.
Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Serve as the dedicated point of contact for all Release of Information processes.
- Monitor, assign, and aggregate activity from [email protected] email, ROI calls, in-bound fax requests, postal mail, and internal requests (slack, Monday.com).
- Monitor and ensure adherence to established guidelines, rules, and regulations.
- Apply active listening, and patience to sensitive customer service situations.
- Maintain accurate requests for information logs and accounting of disclosures logs.
- Support compliance with the HIPAA privacy law and state privacy laws.
- Organize the team’s time effectively, set priorities to avoid overtime.
- Analyze and provide accurate data for monthly KPIs with plans for improvement if needed.
- Complete evaluations and set goals for direct reports.
- Communicates feedback, new ideas, fluctuating volumes, difficulties, or concerns to the HIM Director.
- Adhere to all company policies and procedures and update the team with changes.
- Assists with other duties or responsibilities as evident or required.
- This is a working manager position with productivity expectations at 50% of a full time individual contributor.
Requirements
- Associates Degree required or equivalent in release of information experience.
- 2 years experience in mental health medical records department, or related fields.
- Experience in a healthcare setting is required.
- Experienced use of email, phones, fax, copiers, MS office, and other business applications.
- Ability to prioritize multiple tasks and respond to requests in a fast-paced environment.
- Ability to maintain strict confidentiality.
- Extreme attention to detail as it relates to accurate information for medical records.
- Professional verbal and written communication skills in the English language.
- Ability to be flexible, understanding, and celebrate unique contributions of a talented and growing team with diverse experiences.
- Work authorized in the United States and native or bilingual English proficiency
- Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis.
- This position is not available for candidates with residency in CA, NY and CO at this time.
- Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Note: We are not currently considering applicants in CA, CO, NY, and WA for this position. #LI-REMOTE
Our Values
- Connection
- Care deeply
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- Inspire hope
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence
- Stay curious
- We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
- Heed the evidence
- Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment
- Act with urgency
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Don’t give up
- Our clients don’t give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.