Full-Time
Health Information Manager
Posted on 7/24/2024
Charlie Health
1,001-5,000 employees
Online mental health treatment for youth
Mid
Remote in USA
- Associates Degree or equivalent in release of information experience
- 2 years experience in mental health medical records department or related fields
- Experience in a healthcare setting
- Experienced use of email, phones, fax, copiers, MS Office, and other business applications
- Ability to prioritize multiple tasks in a fast-paced environment
- Maintain strict confidentiality
- Attention to detail for accurate medical records information
- Professional verbal and written communication skills in English
- Work authorization in the United States with native or bilingual English proficiency
- Familiarity with cloud-based communication software
- Not available for candidates in CA, NY, and CO
- Hybrid work schedule for candidates living within 45 minutes of a Charlie Health office
- Serve as the dedicated point of contact for all Release of Information processes
- Monitor and aggregate activity from various sources
- Ensure adherence to guidelines, rules, and regulations
- Provide sensitive customer service in Release of Information processes
- Maintain accurate logs and accounting of disclosures
- Support compliance with HIPAA and state privacy laws
- Organize team's time effectively and set priorities
- Analyze and provide accurate data for monthly KPIs
- Complete evaluations and set goals for direct reports
- Communicate feedback and concerns to the HIM Director
- Adhere to company policies and procedures
- Assist with other duties as required
Charlie Health provides online mental health treatment services specifically designed for young people. Their main product is a virtual Intensive Outpatient Program (IOP) that combines personalized care with peer support to promote long-term healing. Clients can start the program quickly, often within 24 hours, and have flexible scheduling options available throughout the week. The company operates on a business model where clients can pay out-of-pocket or use insurance, with an easy verification process for coverage. Charlie Health distinguishes itself from competitors by focusing on the youth demographic and demonstrating effectiveness, as over 90% of clients report improvements in their mental health symptoms, supported by annual outcomes reports and clinical research. The goal of Charlie Health is to provide accessible and effective mental health treatment to young individuals in need.
Company Stage
Seed
Total Funding
$1.4M
Headquarters
Bozeman, Montana
Founded
2020
6 month growth
↑ 20%1 year growth
↑ 40%2 year growth
↑ 138%
Simplify's Take
What believers are saying
- Charlie Health's services have demonstrated significant efficacy, with over 90% of clients seeing improvements in severe mental health symptoms.
- The company's rapid growth and strategic partnerships, such as with Memorial Hermann and Talkspace, indicate strong market validation and potential for further expansion.
- The appointment of experienced leaders like Christine Ko as Chief People Officer suggests a strong focus on organizational growth and employee well-being.
What critics are saying
- The telehealth market is highly competitive, with numerous players like Talkspace and Mantra Health potentially diluting Charlie Health's market share.
- Dependence on insurance coverage for revenue could pose financial risks if reimbursement policies change or if clients face difficulties in verifying coverage.
What makes Charlie Health unique
- Charlie Health's focus on high-acuity mental health care for young people sets it apart in the telehealth market, which often targets a broader demographic.
- Their virtual Intensive Outpatient Program (IOP) offers rapid initiation within 24 hours, providing a level of accessibility and immediacy that is rare in the mental health sector.
- Partnerships with major health systems like Memorial Hermann and inclusion in Talkspace's Behavioral Health Consortium enhance their credibility and expand their reach.