Full-Time

Project Management Lead

Posted on 11/23/2024

Citigroup

Citigroup

10,001+ employees

Global financial services and banking solutions

Fintech
Financial Services

Compensation Overview

$87.6k - $131.4kAnnually

+ Incentive Awards + Retention Awards

Mid, Senior

Florence, KY, USA + 2 more

More locations: Johnson City, TN, USA | Meridian, ID, USA

Hybrid work model requires in-office presence.

Category
Project Management
Business & Strategy
Required Skills
Business Strategy
Requirements
  • 6-10 years previous experience in managing client relationships required
  • Breadth of knowledge of the business and organization
  • Well-developed working knowledge of the business and the upstream and downstream influences
  • Demonstrated ability to provide outstanding client service at a senior level
  • Exceptional written and oral communication skills
  • Ability to develop client solutions
  • Ability to identify and implement effective process improvements
  • Intermediate to Advanced level MS Office Skills
  • Exceptionally strong interpersonal & relationship-building skills
  • Risk & Controls experience
  • Bachelors/University degree, Master’s degree preferred
Responsibilities
  • Responsible for a portfolio of highest intensity platinum clients acting as their advocate and owning the client experience relationship end to end across geography and product.
  • Simplifies the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution.
  • Strengthens the client relationship and ensures the delivery of market-differentiating service by acting as the client’s advocate, anticipating client needs, and developing client confidence in Citi’s products and processes.
  • Delivers proactive service management through relationship, scorecard, and billing analysis, combined with a detailed understanding of the client’s business and unique requirements.
  • Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners.
  • Leads the client experience by identifying issues and opportunities that further differentiate Citi as an industry-leading service provider.
  • Provides support and guidance to service partners to ensure a seamless client experience across regions.
  • Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners).
  • Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals.
  • Acts as client advisor in the client’s interest while driving cross-regional & cross-functional process improvement opportunities.
  • Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution.
  • Develops end-to-end capability, infrastructure & process improvement plan to support improved quality service.
  • Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies.
  • Serves as a mentor for junior teammates, may serve as “deputy” to Group Manager.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Citigroup provides a variety of financial services to individuals, businesses, and governments around the world. Its offerings include consumer banking, credit services, corporate and investment banking, securities brokerage, and wealth management. The company operates in over 160 countries, allowing it to facilitate cross-border transactions and serve a diverse clientele. Citigroup's products work by leveraging its extensive global network and technology to provide efficient banking solutions, generating revenue through interest on loans, service fees, trading, and investment management. What sets Citigroup apart from its competitors is its strong focus on sustainability and social responsibility, as demonstrated by its investments in environmental, social, and governance (ESG) initiatives. The company's goal is to create a positive financial and social impact while ensuring growth and profitability.

Company Stage

IPO

Total Funding

$59.8M

Headquarters

New York City, New York

Founded

1812

Growth & Insights
Headcount

6 month growth

12%

1 year growth

12%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Citi's investment in Pylon enhances access to institutional-grade mortgage products.
  • The €410 million investment in SeQura supports international market expansion.
  • Citi strengthens SME lending with a £200 million debt funding package for iwoca.

What critics are saying

  • Increased competition from fintechs like Pylon may lead to market cannibalization.
  • SeQura's expansion may not meet expectations, affecting Citi's returns.
  • Citi's large debt funding packages increase exposure to credit risk.

What makes Citigroup unique

  • Citi operates in over 160 countries, offering a vast global network.
  • The company integrates technological innovations for seamless banking solutions.
  • Citi's commitment to ESG initiatives sets it apart in sustainability efforts.

Help us improve and share your feedback! Did you find this helpful?

INACTIVE