Full-Time

Project Management Lead

IT/VP/Hynrid

Confirmed live in the last 24 hours

Citigroup

Citigroup

10,001+ employees

Global financial services and banking provider

Fintech
Social Impact
Financial Services

Compensation Overview

$87.6k - $131.4kAnnually

+ Incentive Awards + Retention Awards

Senior

Florence, KY, USA + 2 more

More locations: Johnson City, TN, USA | Meridian, ID, USA

This job is a hybrid role.

Category
Project Management
Business & Strategy
Required Skills
Business Strategy
Requirements
  • 6-10 years previous experience in managing client relationships required
  • Breadth of knowledge of the business and organization
  • Well-developed working knowledge of the business and the upstream and downstream influences
  • Demonstrated ability to provide outstanding client service at a senior level
  • Exceptional written and oral communication skills
  • Ability to develop client solutions
  • Ability to identify and implement effective process improvements
  • Intermediate to Advanced level MS Office Skills
  • Exceptionally strong interpersonal & relationship-building skills
  • Risk & Controls experience
  • Bachelors/University degree, Master’s degree preferred
Responsibilities
  • Responsible for a portfolio of highest intensity platinum clients acting as their advocate and owning the client experience relationship end to end across geography and product.
  • Simplifies the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution.
  • Strengthens the client relationship and ensures the delivery of market-differentiating service by acting as the client’s advocate, anticipating client needs, and developing client confidence in Citi’s products and processes.
  • Delivers proactive service management through relationship, scorecard, and billing analysis, combined with a detailed understanding of the client’s business and unique requirements.
  • Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners.
  • Leads the client experience by identifying issues and opportunities that further differentiate Citi as an industry-leading service provider.
  • Provides support and guidance to service partners to ensure a seamless client experience across regions.
  • Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners).
  • Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals.
  • Acts as client advisor in the client’s interest while driving cross-regional & cross-functional process improvement opportunities.
  • Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution.
  • Develops end-to-end capability, infrastructure & process improvement plan to support improved quality service.
  • Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies.
  • Serves as a mentor for junior teammates, may serve as “deputy” to Group Manager.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Citigroup provides a wide range of financial services, including consumer banking, corporate and investment banking, and wealth management, to clients around the world. Its services include loans, credit products, securities brokerage, and asset management, catering to individual consumers, businesses, and government entities. Citigroup operates in over 160 countries, utilizing its extensive global network and technology to offer efficient financial solutions. Unlike many competitors, Citigroup emphasizes sustainability and social responsibility through its investments in environmental, social, and governance initiatives. The company's goal is to facilitate international trade and investment while managing financial assets and providing liquidity in the global financial system.

Company Stage

N/A

Total Funding

$59.8M

Headquarters

Tel Aviv-Yafo, Israel

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Citi's involvement in significant financial deals, such as the $41 million debt facility with Buyerlink, showcases its strong market presence and financial influence.
  • The company's focus on ESG initiatives aligns with growing global trends towards sustainability, potentially attracting more clients and investors.
  • Citi's technological innovations enhance its service delivery, offering employees opportunities to work with cutting-edge financial technologies.

What critics are saying

  • Operating in a highly competitive financial services market, Citi faces constant pressure to innovate and maintain its market share.
  • Global economic fluctuations and regulatory changes can impact Citi's operations and profitability, posing challenges for employees.

What makes Citigroup unique

  • Citi's extensive global network across 160 countries provides unparalleled access to cross-border financial services, setting it apart from regional competitors.
  • The company's commitment to ESG initiatives and technological innovation positions it as a forward-thinking leader in the financial services industry.
  • Citi's diverse range of services, from consumer banking to investment banking and wealth management, allows it to cater to a wide array of clients, unlike more specialized financial institutions.

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