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Technical Account Manager
12month FTC
Posted on 9/23/2022
Edinburgh, UK • Remote
Experience Level
Desired Skills
Data Analysis
  • Manage a variety of complex client meetings, such as onboarding, product updates, feature rollouts, and statuses independently or with minimal oversight
  • Put together client meeting agendas and prepare talking points
  • Assess when certain meetings may be necessary
  • Marshal outside resources to join if necessary, by working with teams like Product
  • Speak and present with confidence on subject matter
  • Identify and proactively present solution-oriented ideas for process and product improvements
  • Manage and lead training for a new hire in core areas (systems, process, etc)
  • Perform risk assessment of platform within the area of responsibility e.g. assess bugs and feature requests thoroughly and evaluate any risks
  • Advise and consult on best practices, optimisations, recommendations, etc
  • Understand and articulate areas of opportunity for clients
  • Assess prioritisation and complexity of tasks
  • Demonstrated masterful time management to understand timing as it relates to campaign/issue complexity
  • Able to competently navigate our systems with ease and has the ability to train more junior team members on the onboarding, activation, and troubleshooting / escalation process
  • Help to identify opportunities based on client engagement, platform usage, and product feedback
  • Establish strong inter-departmental relationships

201-500 employees

Company Overview
Innovid is the only independent omni-channel advertising and analytics platform built for television.