Account Operations Manager

The Regional Section Manager of Account Operations is working directly with Account Operations Group Managers and responsible for the work of Account Operations Managers and Account Operations Representatives who are reporting to the Group Managers. Responsible for driving key business processes promoting the effortless Customer Experience mindset. Account Operations Regional Section Manager will work with the Sales Leadership, Senior Management and Executives and other members of the NI team, collaborating and contributing to the overall strategy and providing clear direction and support. The senior manager is results-oriented, highly motivated and demonstrates leadership resulting in optimal team performance using her/his history of successfully managing and leading operations.

In This Role, Your Responsibilities Will Be: 

Contributes to the development of functional strategy and provides leadership in the development of new processes, or technologies in support of this strategy

· Participates with senior management/executives to contribute to business planning and objectives setting for function

· Responsible for projects or processes of significant strategic or commercial importance for project results. Provides consultative direction with senior management

· Assigns, manages and facilitates others to fully complete tasks and goals on time

· Leader who provides strategic direction, motivation and coaching in connecting the team to NI’s core strategic vision.

· Establish self as a key partner to the Sales Leadership Team through effective stakeholder collaboration and driving

· Customer first alignment in support of business goals achievement.

· Partner with global operations counterparts, to steer alignment and consistency in value delivered throughout the Operations opportunity engagement (pre-sales, post sales) process in line with our treatment and coverage

· Demonstrate a proactive, visionary, open growth mindset.

· Provide in-depth analysis of work scope, select appropriate methods and techniques to obtain solution and results.

· Recruit, develop, coach and manage a high performing team, including team managers that builds operational alignment with Sales and supporting stakeholders through the entire opportunity life cycle and buying process.

· Partner with both Revenue Operations teams on Customer Experience, Sales productivity, Workload management, Company financial targets and formalize employee development and continuous improvement opportunities

· Establish, develop and apply Key Performance Indicators that motivate and drive accountability throughout the team and to achieve desired results.

· Recognize and promote team successes that reflect customer and business impact and overall achieve strategic objectives.

· Identify process improvement areas and solutions, share and encourage best practices, and work with the global business team to transform from reactive to predictive

· Account Health / Escalations: Regular cadence with team members ensuring account health, reducing customer effort

· Coaches and mentors less experienced staff

· Maintains a team focus on project and business goals that align with functional strategy


For This Role, You Will Need:

· Bachelor’s degree in a technical, business or communications field preferred.

· Relevant work experience with demonstrated leadership and vision in managing staff, managers, groups and projects or initiatives.

· Proven ability to build trusted and collaborative relationships with Sales stakeholders and functional area managers.

· Ability to drive and maintain team focus during periods of organizational change and evolution.

· Ability to build a team to deliver high value back to the organization

Preferred Qualifications That Set You Apart:
Excellent interpersonal and situational leadership skills to coach and develop team.
Exceptional verbal and written communication skills to connect with varied audiences across multi-cultural and language environments.
Organizational agility – the ability to maneuver inside of NI to accomplish multifaceted objectives across BU, Global Operations, Sales and Planning.
SFDC Opportunity Management Process