Full-Time
Account Manager
Customer Success & Optimization
Teleperformance Spain
Customer experience and business services
Compensation Overview
€30k/yr
Barcelona, Spain
In Person
Office-based role in Barcelona, with a potential progression toward a hybrid model.
Bachelor's
 Customer Experience & Support (1) |
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- One to two years of proven experience in Customer Success, Account Management, and/or a related client-facing role.
- A Bachelor of Arts or Bachelor of Science degree, or equivalent practical experience.
- C2-level German and proficient English.
- Outstanding communication, relationship-building, and problem-solving skills.
- A proven record of exceeding sales targets in a fast-paced, performance-driven environment.
- Strong organizational skills with the ability to manage multiple client accounts simultaneously.
- Excellent written, verbal, and phone communication abilities.
- Provide ongoing support and relationship management for newly onboarded and existing hosts, building trust and fostering strong, long-term partnerships.
- Proactively address host questions, concerns, and needs to improve satisfaction and sustainability.
- Collaborate with hosts to maximize listing quality through tailored account optimization.
- Use Salesforce and other customer relationship management and customer success tools to track progress, manage accounts, and optimize client workflows.
- Meet or exceed individual outreach goals and engagement key performance indicators.
- Manage a pipeline of high-value accounts, ensuring consistent progress toward growth goals.
- Champion the Voice of the Customer to identify opportunities for account growth and product or process improvements.
- Collaborate with territory sales teams, program managers, and internal stakeholders to achieve team and company goals by refining best practices and delivering results.
- Stay current on industry trends and leverage new tools to maximize client success.
- Participate in ongoing training, personal development, and knowledge sharing.
- Expertise in Salesforce, Mixmax, and/or other customer success platforms and tools.
- Background in hospitality, property management, or similar industries.
- Systematically improving organizational processes to enhance efficiency, effectiveness, and quality.
- Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions.
- Approaching problems and challenges with a focus on finding practical and effective solutions.
- An innovative, creative, proactive, and opportunity-focused approach to problem-solving.
- Effective collaboration with others to achieve common goals.
- Exchanging information and ideas across various channels.
- Appreciating diverse perspectives to foster collaboration.
- Evaluating information to make informed, data-driven decisions.
Teleperformance Spain is the Spanish operation of a global customer-experience and business-services company. It delivers customer care, technical support, sales, back-office processing, content-related operations, and other outsourced services for client brands. Multilingual teams support consumers and business customers across phone, messaging, digital, and operational channels. Delivery centers and remote teams are coordinated through workforce management, training, quality, technology, security, and client operations. Roles span customer service, sales, technical support, content operations, team leadership, recruiting, and business support.
Company Size
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Headquarters
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