Full-Time
Patient Finance Collector
Confirmed live in the last 24 hours
Charlie Health
1,001-5,000 employees
Online mental health treatment for youth
Entry, Junior
Nashville, TN, USA
Hybrid schedule of 4 days/week in Nashville office; must be within 75 minutes' commuting distance.
- Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
- Knowledge of medical billing practices, office policies and procedures.
- Understanding of “No Surprises Collections Act”
- Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information.
- Mathematics skills
- Excellent written and verbal communication skills
- Organizational skills
- Strict attention to details
- 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management.
- Manage patient balances ensuring the account is clean and ready for self-pay collections post all insurance processes are completed.
- Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements.
- Initiate collection calls to patients or their families to collect outstanding balances.
- Handle large volume of inbound calls regarding outstanding balances and invoices.
- Arranging payments, or setting up payment plans, of outstanding balances
- Provide daily/weekly updates to leadership on collections status.
- Manage large volumes of patient accounts each week.
- Processing invoice and credit requests in accordance with collections guidelines
- Timely response to inquiries received from other departments associated with patients care.
- Navigate and gather data from various internal sources to ensure proper balances collected.
- Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place.
- Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account.
Charlie Health provides online mental health treatment services specifically designed for young people. Their main product is a virtual Intensive Outpatient Program (IOP) that combines personalized care with peer support to promote long-term healing. Clients can start the program quickly, often within 24 hours, and have flexible scheduling options available throughout the week. The company operates on a business model where clients can pay out-of-pocket or use insurance, with an easy verification process for coverage. Charlie Health distinguishes itself from competitors by focusing on the youth demographic and demonstrating effectiveness, as over 90% of clients report improvements in their mental health symptoms, supported by annual outcomes reports and clinical research. The goal of Charlie Health is to provide accessible and effective mental health treatment to young individuals in need.
Company Stage
Seed
Total Funding
$1.4M
Headquarters
Bozeman, Montana
Founded
2020
6 month growth
↑ 22%1 year growth
↑ 44%2 year growth
↑ 139%
Simplify's Take
What believers are saying
- Charlie Health's services have demonstrated significant efficacy, with over 90% of clients seeing improvements in severe mental health symptoms.
- The company's rapid growth and strategic partnerships, such as with Memorial Hermann and Talkspace, indicate strong market validation and potential for further expansion.
- The appointment of experienced leaders like Christine Ko as Chief People Officer suggests a strong focus on organizational growth and employee well-being.
What critics are saying
- The telehealth market is highly competitive, with numerous players like Talkspace and Mantra Health potentially diluting Charlie Health's market share.
- Dependence on insurance coverage for revenue could pose financial risks if reimbursement policies change or if clients face difficulties in verifying coverage.
What makes Charlie Health unique
- Charlie Health's focus on high-acuity mental health care for young people sets it apart in the telehealth market, which often targets a broader demographic.
- Their virtual Intensive Outpatient Program (IOP) offers rapid initiation within 24 hours, providing a level of accessibility and immediacy that is rare in the mental health sector.
- Partnerships with major health systems like Memorial Hermann and inclusion in Talkspace's Behavioral Health Consortium enhance their credibility and expand their reach.