Director Service Line

How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Compensation Range

The base pay scale for this position is $109,000.00 - $166,000.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Position Summary: 

The Director, Service Lines offers an extraordinary opportunity to be an integral leader of this world class, groundbreaking institution, working collaboratively to establish and achieve administrative, clinical, research and educational goals and to manage and coordinate complex service operations. This is a multidimensional role driving improved performance amid a changing market and evolving physician models. 

The Service Lines Department is focused on strategic and operational support of the medical staff and their offices of these Services, collaboratively defining strategy, and executing operational initiatives to support strategic goals. To that end, the Director will serve as a key leader of the Department and help manage initiatives which affect the respective Service Lines. This role will focus on strategic interdisciplinary initiatives, business development opportunities, departmental budgeting, and physician practice key performance indicators (KPIs). 

The Director reports to the Chief Administrator, Sports Medicine and Primary Sports Medicine and will directly supervise the Business Operations Manager and indirectly supervise physician office staff. 

Strategy

• Partner with Service Chief and Chief Administrator with strategic planning, business development initiatives and projects to manage and optimize physician practice performance.
• Facilitate the establishment of annual Service Goals in administrative/ business, clinical, research and education areas.
• Support the development and implementation of a Service physician recruitment plan to accommodate the growing demand for services while meeting the needs of physicians for clinical activity and clinical research.
• Onboard and orient new physicians to service programs, initiatives, and offerings, encouraging participation and engagement within service.
• Cultivate strong relationships with physicians and staff at all levels of the organization to create an environment rooted in partnership and collaboration.

Operations & Physician Office Support

• Work closely with the Chiefs to ensure that operations are consistent with the overall clinical and academic service goals and support the individual and collective career goals of the faculty.
• Establish and maintain processes to improve patient care, increase efficiency and ease the burden on physicians’ office staff through programs such as implementation of various patient access initiatives.
• Meet regularly with physicians to understand their practice and personal goals, Identifying and resolving operational issues based on regular communication with MDs.
• Lead the design, execution, and communication of physician office optimization efforts, including physician productivity and quality assessments, partnering with physicians and their Office Managers in appropriate capacities. Use data to inform process improvement and optimization decisions, and develop improvement plans for specific offices and staff as needed.
• Create and maintain a highly effective and efficient infrastructure using best practices and a continuous improvement mindset. Collaboratively set direction on performance improvement initiatives, designing and overseeing project plans, deliverable preparation, and stakeholder alignment to ensure successful execution of strategic and operational priorities.
• Oversee daily operations and critical business functions for physician offices including managing Business Operations Managers responsible for physician office operations.
• Build and maintain all recurring outpatient scheduling templates and physician practice schedules.
• Responsible for management of Dimensions timekeeping for physician offices.
• Proactively monitor office compliance with ambulatory surgery length of stay initiative scheduling, copay collection rates, physician office phone answer rates
• Develop and mentor Office Managers within service to take on more managerial responsibilities.
• Develop improvement plans for offices and staff when needed to meet expectations.
• Assist with new hire interviewing and onboarding activities.
• Ensure physician office staff are onboarded to Service Line specific workflows and ensure ongoing compliance with policies/procedures/workflows.
• Provide Manager overseeing floaters with feedback on all floaters in assigned practices utilizing the floater assessment form.
• Collaborate with Educational trainer to ensure educational programs and in-services for staff competencies are maintained.
• Develop improvement plans for offices and staff when needed to meet expectations.
• Partner with OR leadership on OR efficiency, optimization, and cost reduction efforts.
• Work closely with the Project Development, Planning, Design and Construction Department on renovation/relocation projects and new construction to support the growing needs of the Services, ensuring that new space is created to support the vision and goals of the Services.
• Responsible for coordination of practice relocations when needed. 

• Maintain repository of service patient education, spearheading changes/additions when needed and communicating updates outward to relevant departments.
• Perform probationary and annual performance evaluations for all office staff, in partnership with other relevant stakeholders.
• Partner with Director of MD Onboarding to conduct regular follow up with new physicians following practice opening, establishing an active partnership to ensure growth and success of physician offices.
• Partner with Service Chief and Chief Administrator on analysis of performance metrics, budgetary and service report.

Administrative

• Lead the organization, planning, follow up for service business meetings including all relevant initiatives.
• Prepare presentations and material for meetings as required and assist departmental leadership in the preparation of presentations as needed.
• Represent Service on various hospital committees and project work groups.
• Oversee and lead initiatives and projects within Service Line and represent Service Lines on enterprise-wide projects.
• Monitor departmental operations ensuring excellence in care and thorough compliance with hospital policies, procedures, and practice standards.
• Collaborate with Chief Administrator on correspondence and other written materials/communications (e.g., Annual Report, Program Descriptions, Annual Physician Evaluations).
• Complete other administrative tasks and projects as needed.

Marketing and Public Relations:

• Partner with colleagues in marketing department on activities related to marketing, media, and advertising initiatives, including media opportunities, website development, and developing printed materials.

Education:

• Assist with development of educational programs for patients.
• Ensure service meets goals relating to training and education.
• Development and distribution of communication materials.

Requirements:

• Bachelor's degree required
• Master's degree preferred
• 5+ years’ progressive experience in a hospital setting; advanced healthcare degree may be considered in lieu of experience requirements (e.g., MPH, MHA, MBA, etc.)
• Demonstrated experience working on strategy and business development within a hospital setting
• Superior oral, written and non-verbal communication skills; ability to forge and maintain strong professional relationships
• Advanced proficiency with MS Office, including Word, Excel, Outlook, Project, Visio, and PowerPoint
• Familiarity with Epic Cadence
• Ability to prioritize and handle multiple tasks simultaneously, often under a deadline in a fast-paced environment
• Self-motivated, detail-oriented and pragmatic; a team player who is analytical and solution-focused
• Ability to prioritize issues, resolve conflicts and communicate with all levels of the organization
• Must possess ability to learn new software tools & systems as required on the job

Requirements:

• Bachelor's degree required

• Master's degree preferred

• 5+ years’ progressive experience in a hospital setting; advanced healthcare degree may be considered in lieu of experience requirements (e.g., MPH, MHA, MBA, etc.)

• Demonstrated experience working on strategy and business development within a hospital setting

• Superior oral, written and non-verbal communication skills; ability to forge and maintain strong professional relationships

• Advanced proficiency with MS Office, including Word, Excel, Outlook, Project, Visio, and PowerPoint

• Familiarity with Epic Cadence

• Ability to prioritize and handle multiple tasks simultaneously, often under a deadline in a fast-paced environment

• Self-motivated, detail-oriented and pragmatic; a team player who is analytical and solution-focused

• Ability to prioritize issues, resolve conflicts and communicate with all levels of the organization

• Must possess ability to learn new software tools & systems as required on the job

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.