Customer Product Success

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

• Onboard/Train TheFork Partners to TheFork Manager, the best ERBs for restaurant booking management out there;
• Ensure Partners are using the management software on a daily basis, and support them streamline and improve their service management
• Guide our Partners through their digital transformation
• Generate interest in Partners by showing them the opportunity to upgrade their ERB 
• Re-Train Partners on the ERB, and proactively propose a refresh about it when needed
• Being watchful for improvement in training techniques
• Guarantee an excellent partner experience during the onboarding process
• Bring feedback from the field to improve our ERB, in collaboration with our Product Team

• At least C2 level of Italian and fluency in English are mandatory
• Previous experience in similar roles is appreciated
• Experience working with CRM (Salesforce is definitely a plus)
• Great communication skills
• Team player, passionate, open-minded with a touch of humor
• Great stamina and flexibility

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [email protected]. Our HR team will review the request and respond accordingly.

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